LiveCareer-Resume

Restaurant General Manager resume example with 16+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary

Serever/Manager with a winning attitude and desire to deliver a exceptional dining experience. Focused on setting high expectations and raising service standards. Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team. Passionate, spirited , skilled in building relationships and developing high-performing teams. Leader in delivery of excellent customer service. Equipped to apply restaurant operational experience to grow world-class organizations. Dedicated to food safety, customer service best practices and quality food service.

Skills
  • Food safety
  • Restaurant operations management
  • Customer service best practices
  • Stable work history
  • Labor and food cost control
  • Supervisory skills
  • Adaptable
  • Full service restaurant background
  • Purchasing
  • Customer-oriented
  • Influencing and persuasive
Education and Training
LSCC Leesburg, Fl, Expected in 05/2015 Associate of Arts : Medical And General - GPA :
Marion County Adult Education Ocala, FL, Expected in 06/1999 Medical Assistant/phlebotomy : Medical Assisting - GPA :
Certifications
  • First Aid/CPR
  • Manager ServSafe
Experience
Boyne Resorts - Restaurant General Manager
Petoskey, MI, 10/2019 - 03/2020
  • Prepared strategic and annual forecasts and budgets, analyzed variances and implemented corrective actions to increase average meal checks and customer visits.
  • Upheld restaurant standards for food and beverage quality, team member engagement, financial goals, standard operating procedures and guest experiences.
  • Optimized profits by controlling food, beverage and labor costs by establishing portion control and quality standards.
  • Monitored and trained service team members on suggestive selling practices and continuous sales growth of beverage, appetizer, add-on and desserts.
  • Managed a busy and highly-popular casual restaurant with 8 waitstaff.
  • Supervised staff preparing and serving 90meals per day.
  • Established restaurant business plan by conferring with people in community to select food and beverage offerings.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
  • Priced and ordered food products, kitchen equipment and food service supplies.
  • Kept food storage and preparation equipment in good working order to maximize safety and cost-efficiency of operations.
  • Motivated staff through acknowledgment of hard work, achievements and instilling accountability while leading by example.
  • Sought out and implemented methods to improve service and team performance to boost business sustainability.
  • Established restaurant business plan by surveying restaurant demands, identifying and evaluating competitors and preparing financial and sales projections.
  • Controlled portion sizes and garnishing for optimal cost controls.
  • Scheduled and directed staff in daily work assignments to maximize productivity.
  • Encouraged patron loyalty by emphasizing customer-focused approach by staff.
  • Prepared and led foodservice training programs to teach staff various tasks such as stocking and restocking condiments, correctly inputting orders into system and performing credit and debit card transactions.
  • Accomplished restaurant and bar human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling and disciplining management staff.
  • Maximized food quality by closely monitoring shipments, preparation and food handling by team members.
  • Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction and brand loyalty.
  • Performed accurate monthly inventories of supplies and equipment, including food, beverage, glassware and utensils.
Craftworks - Restaurant Owner
Las Vegas, NV, 06/2014 - 09/2019
  • Administered finances and led business operations, including running payroll, making bank deposits and analyzing income and expenses to maintain cost-effective operations.
  • Developed and implemented strategies to enhance team performance, improve processes and increase efficiency.
  • Performed preventive maintenance and minor repairs to keep kitchen equipment in optimal working condition.
  • Estimated supply requirements based on historical needs and projected business levels.
  • Trained staff, facilitated staff meetings and spearheaded menu development.
  • Hired, trained and motivated staff to fill all restaurant openings.
  • Located relevant vendors, set up schedules and coordinated the delivery, storage and organization of all inventory.
  • Maintained cleanliness and sanitation across all food service, storage, and preparation stations.
  • Created unique recipes and applied various culinary techniques for authentic American cuisine.
  • Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
  • Managed and supervised 15 employees in 1 restaurants.
  • Identified, investigated and corrected inventory waste and theft to keep business operating at optimal levels.
  • Resolved escalated customer concerns to drive customer satisfaction and loyalty.
  • Managed food preparation, guest interaction, quality control, and customer relations.
  • Made weekly employee schedules, assigned work and regularly checked the quality and productivity of all team members.
  • Established and maintained open, collaborative relationships with kitchen team to maximize efficiency.
  • Reviewed recipes to determine exact measurements and ingredients to create dishes.
  • Created exceptional menu items executed with precision to regularly garner diner praise.
  • Prepared and plated 100+ dishes per shift for busy $200,000 annual revenue restaurant.
  • Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
  • Sanitized kitchen counters and preparation areas to prevent foodborne illness and cross-contamination.
  • Replenished food items from inventory and rotated ingredients to use oldest products first.
  • Chopped vegetables and seasoned meats and fish in preparation for grilling, sautéing and braising.
  • Trained new team members on proper meat and vegetable preparation techniques.
  • Helped other staff members complete job tasks during peak times to keep kitchen running efficiently.
  • Estimated staffing needs and adjusted hourly schedules to match demand patterns, budget and local labor laws.
  • Communicated with wait staff regarding customer requests, dietary concerns and allergy questions.
  • Set up and performed initial prep work for food items such as soups, sauces and salads.
  • Weighed, measured and mixed ingredients, following recipes to produce quality dishes.
  • Sanitized workstation at end of shift to minimize salmonella and other foodborne illnesses.
  • Followed proper food handling methods and maintained correct temperature of food products resulting in consistently high scores on health inspections.
  • Created nutritious, safe, visually appealing, innovative and properly prepared and flavored food.
  • Enforced proper sanitation practices to prevent spoiling or contamination of foods.
  • Checked temperature of freezers and refrigerators to maintain proper storage of cold items.
  • Maximized efficiency of kitchen operation by overseeing daily product inventory, purchasing and receiving.
H&r Block Inc. - Tax Preparer/Office Manager
City, STATE, 01/2004 - 06/2015
  • Automated office operations, managing client correspondence, payment scheduling, record tracking and data communications.
  • Streamlined back office services for clients to promote proper functionality and positive user experience.
  • Evaluated employee job performance and motivated staff to improve productivity.
  • Improved operational efficiencies, managing work requests, new orders, pricing and changes while coordinating logistics to verify delivery dates.
  • Handled supply purchases and inventory management for office operations and equipment maintenance.
  • Coordinated office activities and operations to secure efficiency and compliance with company policies.
  • Monitored office inventory to maintain adequate supply levels and order products.
  • Monitored financial bookkeeping for accuracy and compliance, resolving identified discrepancies.
  • Distributed company correspondence, including memos and updates to reinforce and apprise departments and divisions of corporate objectives and developments.
  • Defined and documented office procedures, using updated SOPs to provide thorough and comprehensive training for all administrative support staff.
  • Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
  • Optimized personnel coverage, preparing work schedules based on staff availability and forecasted demands.
Demshars/Stonecrest Country Club - Server
City, STATE, -
  • Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Operated toast terminals to input orders, split bills and calculate totals.
  • Upsold customers and optimized table-turns to outperform average sales by 70%.
  • Arranged place settings with clean, chip-free plates and utensils to beautify table.
  • Partnered with host, bus person and cook to efficiently serve food and beverages.
  • Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
  • Adhered to minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Provided exceptional service to 60 customers per day at Country Club establishment.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
  • Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
  • Processed customers' payments and provided receipts.
  • Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties.
  • Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
  • Greeted newly seated guests quickly and efficiently.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.

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Resume Overview

School Attended

  • LSCC
  • Marion County Adult Education

Job Titles Held:

  • Restaurant General Manager
  • Restaurant Owner
  • Tax Preparer/Office Manager
  • Server

Degrees

  • Associate of Arts
  • Medical Assistant/phlebotomy

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