LiveCareer-Resume

restaurant front of house manager resume example with 7+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Hard-working, flexible young professional with a passion for high quality products and excellence. Great communication skills and a natural self starter. Strong team player and always eager to stoke the positive energy of day to day operations. Detail-oriented with an ambitious appetite for knowledge in the culinary arts. Quick learner and good with numbers and deadlines.

Skills
  • Responsible
  • Excellent work ethic
  • Flexible & Adaptable
  • POS system operations
  • Team Building
  • Service prioritization
  • Quality Standards
  • Employee training
  • Staff supervision
  • Quality control
  • Quality testing
  • Inventory monitoring
  • Verbal and written communication
Education
Liberty University Lynchburg, VA Expected in 05/2014 Bachelor of Science : Music - GPA :
Work History
Raising Cane's - Restaurant Front of House Manager
Mayfield, OH, 05/2017 - Current
  • Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
  • Drove excellent customer service through coaching, role modeling and incorporating customer feedback to reinforce and improve quality of service.
  • Assisted staff in building menu expertise to answer customer questions and make personal recommendations.
  • Addressed guest concerns and resolved all issues to guests' satisfaction.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events.
  • Assisted servers with specialty drinks orders by preparing on-demand items without delay.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Developed unique drink and cocktail offerings on monthly basis as part of seasonal offerings.
  • Took customer orders and capitalized on opportunities to sell special beverage and food options.
  • Enhanced sales by promoting wine products and assisting with creative menu selections.
  • Kept accurate inventories and ordered liquor, beer, wine and bar supplies.
  • Ensured that dining areas had polished glassware, bussed tables and removed debris to keep customer areas fresh and clean.
  • Conducted weekly inventories of bar and drink supplies to keep stock on hand and avoid expensive rush orders.
  • Crafted popular cocktail menu for customers preferring liquor and spirits to wine.
  • Assisted in preparing dining room for special upcoming functions, including decorating and generating and printing out special group menus using [Software].
Omni Hotels - Head Roaster and Shop Shift Lead
Hilton Head Island, SC, 03/2015 - 10/2017
  • Inspected coffee throughout roasting process to monitor quality, identify concerns and implement immediate corrective actions.
  • Kept close eye on operating equipment and made adjustments to keep speed, temperature and other factors within ideal tolerances.
  • Processed over 100 pounds of coffee on daily basis.
  • Inspected equipment before starting each production run and calibrated settings to meet order specifications.
  • Identified and resolved roaster equipment malfunctions, and reported incidents to supervisors for further action.
  • Completed basic equipment maintenance to keep systems running at peak levels.
  • Prepared equipment for safe and efficient operation, including lighting roasters at correct times and levels to achieve desired temperatures.
  • Checked raw materials against desired quality and quantity levels.
  • Monitored and updated inventory to reflect correct usage of raw materials and accurate storage of finished products.
  • Supervised machine functionality and evaluated product samples to validate machine settings, including temperature, flow and humidity.
  • Delivered coffee and coffee accessories to customer locations within specific timeframes.
  • Managed customer curbside pick up schedules for weekly, monthly, and quarterly coffee subscriptions.
  • Worked closely with owners to maintain optimum levels of communication to effectively and efficiently complete projects.
  • Kept weekly inventory of coffee shop's coffee and supplies.
  • Served customers quickly and efficiently and created strategies to prevent delays.
  • Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
  • Created superlative coffeehouse experience through customer service, beverage preparation and presentation, in-store marketing and thorough cleanliness and sanitation of space.
  • Accurately completed end-of-day financial tasks worth over $1,500 of cash and card transactions daily.
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Prevented infections and maintained store professionalism by cleaning and sanitizing work areas every hour.
  • Memorized ingredients and recipes for 8 specialty drinks.
  • Educated staff and customers by sharing knowledge and expertise of coffees, teas and merchandise.
  • Engendered customer loyalty by remembering personal preferences and allergy information.
Country Cooking - Server
City, STATE, 09/2013 - 04/2015
  • Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
  • Supervised restocking of salad bar and buffet for lunch and dinner service.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
  • Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
  • Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
  • Bussed and reset 12 tables per shift, working efficiently to keep dining room and work areas clean.
  • Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
  • Greeted and maintained relationships with regular customers.
  • Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
  • Served needs of more than 36 customers in busy restaurant environment.

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Resume Overview

School Attended

  • Liberty University

Job Titles Held:

  • Restaurant Front of House Manager
  • Head Roaster and Shop Shift Lead
  • Server

Degrees

  • Bachelor of Science

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