restaurant front of house manager resume example with 7+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary

Hard-working, flexible young professional with a passion for high quality products and excellence. Great communication skills and a natural self starter. Strong team player and always eager to stoke the positive energy of day to day operations. Detail-oriented with an ambitious appetite for knowledge in the culinary arts. Quick learner and good with numbers and deadlines.

  • Responsible
  • Excellent work ethic
  • Flexible & Adaptable
  • POS system operations
  • Team Building
  • Service prioritization
  • Quality Standards
  • Employee training
  • Staff supervision
  • Quality control
  • Quality testing
  • Inventory monitoring
  • Verbal and written communication
Liberty University Lynchburg, VA Expected in 05/2014 Bachelor of Science : Music - GPA :
Work History
Raising Cane's - Restaurant Front of House Manager
Mayfield, OH, 05/2017 - Current
  • Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
  • Drove excellent customer service through coaching, role modeling and incorporating customer feedback to reinforce and improve quality of service.
  • Assisted staff in building menu expertise to answer customer questions and make personal recommendations.
  • Addressed guest concerns and resolved all issues to guests' satisfaction.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events.
  • Assisted servers with specialty drinks orders by preparing on-demand items without delay.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Developed unique drink and cocktail offerings on monthly basis as part of seasonal offerings.
  • Took customer orders and capitalized on opportunities to sell special beverage and food options.
  • Enhanced sales by promoting wine products and assisting with creative menu selections.
  • Kept accurate inventories and ordered liquor, beer, wine and bar supplies.
  • Ensured that dining areas had polished glassware, bussed tables and removed debris to keep customer areas fresh and clean.
  • Conducted weekly inventories of bar and drink supplies to keep stock on hand and avoid expensive rush orders.
  • Crafted popular cocktail menu for customers preferring liquor and spirits to wine.
  • Assisted in preparing dining room for special upcoming functions, including decorating and generating and printing out special group menus using [Software].
Omni Hotels - Head Roaster and Shop Shift Lead
Hilton Head Island, SC, 03/2015 - 10/2017
  • Inspected coffee throughout roasting process to monitor quality, identify concerns and implement immediate corrective actions.
  • Kept close eye on operating equipment and made adjustments to keep speed, temperature and other factors within ideal tolerances.
  • Processed over 100 pounds of coffee on daily basis.
  • Inspected equipment before starting each production run and calibrated settings to meet order specifications.
  • Identified and resolved roaster equipment malfunctions, and reported incidents to supervisors for further action.
  • Completed basic equipment maintenance to keep systems running at peak levels.
  • Prepared equipment for safe and efficient operation, including lighting roasters at correct times and levels to achieve desired temperatures.
  • Checked raw materials against desired quality and quantity levels.
  • Monitored and updated inventory to reflect correct usage of raw materials and accurate storage of finished products.
  • Supervised machine functionality and evaluated product samples to validate machine settings, including temperature, flow and humidity.
  • Delivered coffee and coffee accessories to customer locations within specific timeframes.
  • Managed customer curbside pick up schedules for weekly, monthly, and quarterly coffee subscriptions.
  • Worked closely with owners to maintain optimum levels of communication to effectively and efficiently complete projects.
  • Kept weekly inventory of coffee shop's coffee and supplies.
  • Served customers quickly and efficiently and created strategies to prevent delays.
  • Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
  • Created superlative coffeehouse experience through customer service, beverage preparation and presentation, in-store marketing and thorough cleanliness and sanitation of space.
  • Accurately completed end-of-day financial tasks worth over $1,500 of cash and card transactions daily.
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Prevented infections and maintained store professionalism by cleaning and sanitizing work areas every hour.
  • Memorized ingredients and recipes for 8 specialty drinks.
  • Educated staff and customers by sharing knowledge and expertise of coffees, teas and merchandise.
  • Engendered customer loyalty by remembering personal preferences and allergy information.
Country Cooking - Server
City, STATE, 09/2013 - 04/2015
  • Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
  • Supervised restocking of salad bar and buffet for lunch and dinner service.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
  • Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
  • Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
  • Bussed and reset 12 tables per shift, working efficiently to keep dining room and work areas clean.
  • Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
  • Greeted and maintained relationships with regular customers.
  • Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
  • Served needs of more than 36 customers in busy restaurant environment.

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Liberty University

Job Titles Held:

  • Restaurant Front of House Manager
  • Head Roaster and Shop Shift Lead
  • Server


  • Bachelor of Science

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: