obtain a challenging position that will allow me to demonstrate my
strong commitment to team environment dynamics with the ability to
advance within a company.
High customer service standards
Strong problem solving ability
Employee relations specialist
Front desk training
Managed front desk operations with a staff of four or more.Reduced number of guest complaints by 100% percent. Exceeded corporate target for customer satisfaction.
Restaurant Care Specialist May 2015 to CurrentGrubhub － Chicago, ILAnswered inbound customer calls. Provided accurate and appropriate information in response to customer inquiries. Responded to customer emails. Provided call center floor support. Currently working with elite restaurants to provide timely, efficient responses and updates about account inquiries via telephone and email.
Customer Service Administrator III February 2009 to February 2015AltaStaff MAXIMUS － Chicago, IL
Responded to telephone calls, written inquires, walk in customers and additional customer service assistance.
Ensured completion of all priority referrals.
Provided general information about the operation and forwarded case-specific inquires and issues to the appropriate staff person or unit.
Assessed the case, reviewed the status and presented the current status in a courteous and professional manner.
Assisted supervisor with quality assurance and reviews.
Handled irate or difficult callers and problem solved customers service inquires.
Provided general information about the process and forwarded case-specific inquires and issues to the appropriate staff or unit.
Developed and conducted Customer Service Training.
Assisted with daily e-mails.
Attended conferences for Illinois Family Support Enforcement Agencies.
Customer Service Representative January 2008 to January 2009Randstad MAXIMUS － Chicago, IL
Responded to telephone calls, written inquiries and walk-in customers within required time frames.
Documented customer inquiry and resolution in appropriate systems.
Forwarded case-specific inquiries and issues to the appropriate staff person or unit, as necessary.
Generated and forward documents to customers, as necessary.
Assisted customers in a courteous and professional manner.
Front Desk PM Manager on Duty/Lead Front Desk Agent February 2002 to February 2007Homewood Suites by Hilton － Chicago, IL
Helped to ensure the effectiveness of the front desk.
Provided Concierge Service.
Assisted guest with reservations.
Clerical work as needed.
Maintained excellent Customer Service.
Conducted Guest Service Agent Training.
Conducted property inspections throughout the shift.
Handled guests inquiries and complaints.
Associate of Applied Science : Medical Assisting, 2014Robert Morris College － Chicago, IL, USA
Clerical, excellent Customer Service, Customer Service training, quality assurance, scheduling, supervisory, telephone and written.