Innovative individual seeks position offering opportunities for new professional and personal challenges as well as opportunities for future advancement in a reputable company or corporation. Self-starter with a positive, can-do attitude who is driven to learn, improve and succeed. Previous experience has emphasis on management in various industries. Highlights Operations management Performance tracking and evaluation Decisive leader P&L management Strong public speaker Team building Natural leader Employee engagement Accounting and finance background Exceptional time management skills
Restaurant Area Manager May 2013 to CurrentPioneer Food Service － Bellingham, WA
Responsible for managing the activities of a specific area of the restaurant while coordinating with other areas of the restaurant to provide the highest quality customer service according to restaurant guidelines and policies.
Mentors and coaches crew members to achieve area standards set forth by upper management.
Provides feedback to shift managers and the restaurant general manager to help maintain excellent customer service.
Assists restaurant crew trainers with new employee training.
Reimbursement Manager February 2008 to April 2013Walgreens Infusion & Respiratory Services － Bellingham, WA
Responsible for the day-to-day management of the office's Accounts Receivables for two different lines of business.
Coached and mentored 10-15 staff members by offering constructive feedback and taking interest in their long-term career growth.
Carefully selected, developed and retained qualified staff, as well as trained new staff annually.
Provided thorough supervision for day-to-day operations of facility in accordance with set policies and guidelines.
Regularly evaluated employee performance, provided feedback and assisted, coached and disciplined staff as needed.
Organized and led monthly personnel meetings with team members.
Home Health Reimbursement Supervisor December 2006 to February 2008Walgreens Infusion & Respiratory Services － Bellingham, WA
Responsible for the supervision of the day-to-day activities of the Home Health line of business within the agency.
Managed the Accounts Receivables activities of this line of business.
Various responsibilities included creating claims to be sent to responsible parties for the services provided within this line of business, and following up on these previously billed claims that were still outstanding.
Played a leadership role during the implementation of a brand new billing system.
Was directly responsible for the building and maintenance of the reimbursement files, Accounts Receivables, and Billing modules of this system.
Assisted Reimbursement Manager with human resource duties within the department.
The company was originally known as Option Care, Inc., but was bought out by Walgreens, Inc.
in August 2007 and was renamed Walgreens Infusion & Respiratory Services.
Reimbursement Specialist July 2006 to December 2006Option Care, Inc － Bellingham, WA
Responsible for creating Infusion Therapy claims to be sent to responsible parties for the services.
provided to patients and then follow up on these previously billed claims that were still outstanding.
Developed various time management strategies to be able to maximize the abilities to work more.
outstanding claims in a given day.
Customer Service Call Center Representative January 2005 to July 2006Regence Blue Shield － Burlington, WA
Addressed customer service inquiries in a timely and accurate fashion.
Received incoming phone calls.
from members and health care providers.
Facilitated information flow between customer service,.
account management operations, quality assurance, training and payroll departments to guarantee.
call center objectives were met.
Overnight Grocery Stocker August 2004 to January 2005Haggens, Inc － Bellingham, WA
Broke down heavy pallet loads of cases, boxes and bags.
Safely operated manual and electric pallet.
Praised by management for being a fast and efficient worker, requiring little supervision.
shoppers in a prompt, courteous and friendly manner.
BBA : Banking & FinanceUniversity of Nebraska at Omaha － Omaha, NE
High School DiplomaRalston High School － Ralston, NE