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Restaurant and Catering Manager Resume Example

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RESTAURANT AND CATERING MANAGER
Summary

Dedicated food service manager with 10+ years of experience overseeing staff and operations for restaurants, bars, and various other venues. Versatile leader with skills in customer service relations, restaurant and catering management, as well as, bartending and bar management. Quick-thinker with logical solutions to wide variety of issues in the food and beverage service industry.

Skills
  • Restaurant and Catering operations understanding
  • Manager coaching and training
  • Banquets and Event Management
  • Social Media Marketing
  • Promoting Brand Awareness
  • Community Outreach
  • Organizational ability
  • Staff training and development
  • Service-oriented mindset
  • Safe serving knowledge
  • Marketing and sales experience
  • Wine and liquor knowledge
  • Outgoing personality
  • Proficient in mixology
Experience
Restaurant and Catering Manager, Sandra's Cntina, April 2019-February 2020Spring Branch, TX
  • Sought out and implemented methods to improve service and team performance to boost business sustainability.
  • Prepared and led foodservice training programs to teach staff various tasks such as stocking and restocking condiments, correctly inputting orders into system and performing credit and debit card transactions.
  • Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
  • Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction and brand loyalty.
  • Enforced staff performance and service standards to deliver consistent and positive customer experiences.
  • Managed 10-15 servers and staff members to effectively foster team-oriented environment.
  • Interviewed, hired, and supervised front of house staff.
  • Discussed qualifications and specialties of catering teams, sharing referrals and testimonials of satisfied clients.
  • Gathered customer requirements and worked with catering team in implementing specifications.
Catering and Event Manager, Tejas Rodeo Company, January 2019-September 2020Bulverde, TX
  • Discussed qualifications and specialties of catering teams, sharing referrals and testimonials of satisfied clients.
  • Worked with chefs to prepare custom menus, including meals and beverages.
  • Gathered customer requirements and worked with catering team in implementing specifications.
  • Sought out and implemented methods to improve service and team performance to boost business sustainability.
  • Prepared and led foodservice training programs to teach staff various tasks such as stocking and restocking condiments, correctly inputting orders into system and performing credit and debit card transactions.
  • Controlled portion sizes and garnishing for optimal cost controls.
  • Maximized food quality by closely monitoring shipments, preparation and food handling by team members.
  • Analyzed market trends and competitor deals for attractive proposal preparation.
  • Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
  • Priced and ordered food products, kitchen equipment and food service supplies.
  • Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction and brand loyalty.
  • Enforced staff performance and service standards to deliver consistent and positive customer experiences.
  • Scheduled, organized and led food tastings to facilitate selections and surpass expectations.
  • Managed 10-30 servers and staff members, depending on the event size and time of year to effectively foster team-oriented environment.
  • Coordinated preparation of customer meals and monitored food handling for safety purposes.
  • Worked with vendors to establish strong relationships and maintain proper inventory supplies.
  • Assisted restaurant ownership with pricing by providing information about ingredient costs and correct portioning.
  • Trained employees on correct safety standards and performance strategies.
  • Revamped and motivated kitchen staff to be highly efficient and produce consistent quality.
Server, Uptown Blanco, April 2019-December 2019Blanco, TX
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
  • Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
  • Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
  • Promoted desserts, appetizers.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items.
  • Partnered with team members to efficiently serve food and beverages.
  • Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Restocked nonperishables and other items, including condiments and napkins from inventory to keep pantry well-supplied.
  • Completed opening and closing checklists by emptying trash, sweeping, polishing silverware.
  • Processed customers' payments and provided receipts.
Lead Bartender & Shift Supervisor, Tejas Rodeo Company, June 2017-January 2019Bulverde, TX
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Designed and implemented new cocktails to drive customer interest and sales numbers.
  • Stocked bar with beer, wine, liquor and related supplies.
  • Kept close track of bar tabs and transferred open tabs to dining area seamlessly, smoothing process for wait staff.
  • Multitasked to meet customer, business operations and server needs with minimal errors or delays.
  • Collected food, wine and appetizer orders from patrons and promoted upsell items.
  • Supported servers by preparing specialty drinks for patrons in all areas of establishment.
  • Offered preferred tables and other special accommodations to VIP customers.
  • Engaged in small talk with patrons to build rapport and earn repeat business.
  • Upsold customers from shelf to premium brands to help boost sales.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships.
  • Trained new bartenders to increase knowledge of drink preparation and upselling techniques.
Education and Training
Bachelor of ScienceBusiness Management, , , Georgia Southern University, , StatesboroGAExpected in May 2022

I am in the process of completing heir online degree program.

Associate of ScienceGeneral Studies, , , Georgia Military College - Milledgeville, , MilledgevilleGAMay 2009
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Resume Overview

Companies Worked For:

  • Sandra's Cntina
  • Tejas Rodeo Company
  • Uptown Blanco

School Attended

  • Georgia Southern University
  • Georgia Military College - Milledgeville

Job Titles Held:

  • Restaurant and Catering Manager
  • Catering and Event Manager
  • Server
  • Lead Bartender & Shift Supervisor

Degrees

  • Bachelor of Science
    Associate of Science

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