Restaurant and Bar Manager Resume Example
Experienced professional looking for a position where I can expand on my management and service experience while providing outstanding customer service in the hotel industry.
Full service hotel experience in both banquet operation and restaurant management Controls alcohol sales and purchases including wine list updates and specials Full service restaurant operations back ground Currently manage a staff of twenty people in four outlets Very customer-oriented Proficient in computer programs including Microsoft office, XL, word, and outlook |
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Nominated for the Embassy Spirit Award
Worked Off-site Task Force Events for high level clients
Was featured on a company wide Embassy Suites poster campaign featuring leadership
September 2014 to CurrentMarriott International - Kamuela , HI
- Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency.
- Scheduled and directed staff in daily work assignments to maximize productivity.
- Efficiently resolved problems or concerns to the satisfaction of all involved parties.
- Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met.
- Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions.
- Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines.
- Developed and maintained exceptional customer service standards.
- Optimized profits by controlling food, beverage and labor costs on a daily basis.
- Ensured proper cleanliness was maintained in all areas of the bar and front of house.
- Collaborated with the Executive Chef to analyze and approve all food and beverage selections.
- Performed restaurant walk-throughs to gauge timeliness and excellent service quality.
- Initiated negotiations regarding vendor contracts and kept updated records of contracts. Including BWL vendors
- Regularly updated computer systems with new pricing and daily food specials.
- Worked closely with the chef and cooks to determine menu plans for special events or occasions.
- Counseled and disciplined staff when necessary.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
April 2011 to September 2014Marriott International - Mammoth Lakes , CA
- Coordinate multiple events simultaneously
- Maintain communication with multiple departments
- Direct point of contact with clients to maintain customer satisfaction
- Direct and coordinate activities of assistants and other personnel during events
- Diagnose and resolve media system problems in event rooms and business center Install, adjust, and operate AV equipment used to facilitate events
- Design layouts of audio and video equipment, and perform upgrades and maintenance Perform minor repairs and routine cleaning of audio and video equipment.
- Efficiently resolved problems or concerns to the satisfaction of all involved parties.
- Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency.
- Scheduled and directed staff in daily work assignments to maximize productivity.
- Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines.
- Counseled and disciplined staff when necessary.
January 2009 to April 2011Hilton Garden Inn - City , STATE
- Coordinate employees, scheduling, private parties, hotel reservations, and room service.
- Maintain inventory, ordering, and bar/restaurant set up for daily use and special events.
- Efficiently resolved problems or concerns to the satisfaction of all involved parties.
- Minimized loss and misuse of equipment through proper restaurant supervision and staff training.
- Performed checkouts of servers and bartenders to ensure that all tickets were accounted for.
- Regularly updated computer systems with new pricing and daily food specials.
- Trained and proficient in all Hilton Brand software.
- Helped open The Cornerstone Restaurant in 2004, Italian Gourmet Bistro theme serving lunch and dinner. Was in charge of all front of the house operations.
- Opened, managed, and even cooked in a 50 seat diner named The Rebel Cafe in 2005 to 2008 serving breakfast and lunch daily. Had two award winning desserts, as chosen byTaste of Toccoa.
Business Administration
Great understanding of Spanish language, daily use.
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Resume Overview
School Attended
- Tri-Country Community College
Job Titles Held:
- Restaurant and Bar Manager
- Banquet Captain, AV Tech
Degrees
- High School Diploma : Business Administration
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