Resource Development Manager resume example with 20+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Work History
04/2016 to Current Resource Development Manager Adecco Group Inc. | San Jose, CA,
  • Planned and organized special events, solicited corporate sponsorships and set up matching gift donations to reach financial targets.
  • Composed grant proposals and fundraising newsletters to raise capital for non-profit organizations.
  • Attended events to develop professional network of potential donors.
  • Researched and identified potential donors.
  • Planned and implemented fundraising events.
  • Developed and implemented marketing campaigns targeting donors.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Used coordination and planning skills to achieve results according to schedule.
  • Worked closely with Executive Director to maintain optimum levels of communication to effectively and efficiently complete projects.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Managed volunteer calendar and verified coverage of key roles during volunteer unavailability.
  • Developed volunteer policies and procedures, codes of conduct and volunteer standards.
  • Worked with leadership staff and special committees to define volunteer mission and set standards.
  • Tracked volunteer applications and conducted background checks to facilitate participation in CACCWCs volunteering programs.
  • Uncovered opportunities for volunteer program improvement by soliciting staff feedback and evaluating volunteer performance.
  • Recruited and trained new volunteers on volunteer program goals and objectives.
  • Developed social media calendar, which included scheduling email blasts, social media posts, marketing campaigns and website updates.
  • Developed marketing content such as blogs, promotional materials and advertisements for social media.
  • Tracked and analyzed social media and online marketing initiatives.
  • Maintained company's social media presence by posting messages, answering posts and monitoring responses.
  • Obtained, attributed, and wrote compelling captions and other text for photos, video, and other graphics for both print and online use.
  • Created social media content with consistent content and tone.
  • Increased customer engagement through social media.
  • Raised approximately $[Amount] in funds during [Timeframe].
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Managed administrative logistics of events planning, including contract signing, fee collection, event booking and event promotions.
  • Selected and ordered décor and event materials.
03/2012 to 04/2016 Customer Service Representative International Bancshares Corp | Mcallen, TX,
  • Provided primary customer support to internal and external customers.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Answered constant flow of customer calls with minimal wait times.
  • Tracked invoices, receipts and deposit slips to generate monthly fiscal statements.
  • Prepared and mailed invoices to customers, processed payments and documented account updates.
  • Made outbound calls to vendors and customers to discuss and resolve account needs.
  • Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
  • Processed debtor payments and updated accounts to reflect new balance.
  • Entered client details and notes into system for interdepartmental access and review.
  • Wrote and distributed customer correspondence.
11/1999 to 09/2012 Administrative Manager First Division Consulting | Panama City, FL,
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Assigned tasks and directed team of 10 staff, including Department Secretaries and Dispatchers.
  • Maintained CRM database with customer updates and report generation.
  • Coordinated complex travel schedules, accommodations and trip logistics for candidates and executives.
  • Completed background and reference checks to facilitate hiring and onboarding of employees.
  • Completed employee employment verifications and unemployment paperwork prior to hire or termination.
  • Addressed and resolved general payroll-related inquires.
  • Reviewed human resources paperwork for accuracy and completeness, including verifying, collecting and correcting data.
  • Collaborated with curriculum coordinator on annual updates of staff handbook.
  • Sent notices to employees and subcontractors regarding expiring documentation.
  • Coordinated company training and compiled training reports and communication to support compliance with corporate requirements.
  • Edited job position announcements before authorizing post.
  • Supported human resources staff with new hire orientations and monthly departmental meetings.
  • Reviewed and corrected job offer letters for completeness and accuracy before approving delivery.
  • Explained employee compensation, benefits, schedules, working conditions and promotion opportunities.
  • Supported HR functions with emphasis on record keeping, data entry and general HR tasks.
  • Developed professional relationships with internal and external clients to encourage open communication and feedback.
  • Generated invoices upon receipt of billing information and tracked collection progress.
  • Posted cash receipts to customer accounts 30 - 60 days to maintain current and accurate account balances.
  • Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
  • Matched purchase orders with invoices and recorded necessary information.
  • Booked venues, entertainers, photographers and speakers according to meeting and committee requirements.
Expected in Associate of Arts | Business Management Texas Southmost College, Brownsville, TX, GPA:


Expected in 06/1991 High School Diploma | James Pace High School, Brownsville, GPA:

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Resume Overview

School Attended

  • Texas Southmost College
  • James Pace High School

Job Titles Held:

  • Resource Development Manager
  • Customer Service Representative
  • Administrative Manager


  • Associate of Arts
  • High School Diploma

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