Resolution Agent Resume Example
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RESOLUTION AGENT
Summary
Resourceful Collector who consistently meets and exceeds productivity goals. Customer-focused Representative with a proven capacity to troubleshoot issues to ensure customer satisfaction.
Skills
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Experience
Resolution Agent, 11/2010 to CurrentLockheed Martin － John F Kennedy Space Center , FLAddress customer service inquiries in a timely and accurate fashion. Responsible for reaching out to customers to collect on their overdue bill. Make reasonable procedure exceptions to accommodate unusual customer requests.
Inventory Control, 06/2009 to 07/2010Glacier Bancorp － Prescott Valley , AZResponsible for billing inventory shipments. Responsible for tracking lost merchandise and making weekly reports.
Customer Service Manager, 10/1999 to 10/2007WAWA － City , STATEProcessed all sales transactions accurately and in a timely fashion. Effectively communicated with team members to maintain clearly defined expectations. Interviewed, hired and trained new quality customer service representatives. Developed, implemented and monitored programs to maximize customer satisfaction.
Education and Training
High School Diploma:1988Camden High School － City, State, USA
High School Diploma
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Resume Overview
School Attended
- Camden High School
Job Titles Held:
- Resolution Agent
- Inventory Control
- Customer Service Manager
Degrees
- High School Diploma : 1988
High School Diploma
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