Resourceful Collector who consistently meets and exceeds productivity goals. Customer-focused Representative with a proven capacity to troubleshoot issues to ensure customer satisfaction.
High customer service standards
Strong problem solving ability
Conflict resolution proficiency
Resolution Agent, 11/2010 to CurrentMRS Associates － Cherry Hill, NJAddress customer service inquiries in a timely and accurate fashion. Responsible for reaching out to customers to collect on their overdue bill. Make reasonable procedure exceptions to accommodate unusual customer requests.
Inventory Control, 06/2009 to 07/2010Burrberry Warehouse － Vineland, NJResponsible for billing inventory shipments. Responsible for tracking lost merchandise and making weekly reports.
Customer Service Manager, 10/1999 to 10/2007WAWA － Sicklerville, NJProcessed all sales transactions accurately and in a timely fashion. Effectively communicated with team members to maintain clearly defined expectations. Interviewed, hired and trained new quality customer service representatives. Developed, implemented and monitored programs to maximize customer satisfaction.
Education and Training
High School Diploma:1988Camden High School － Camden, NJ, USA
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Companies Worked For:
Camden High School
Job Titles Held:
Customer Service Manager
High School Diploma : 1988 High School Diploma
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