Resolution Agent, 11/2010 to CurrentMRS Associates － Cherry Hill, NJAddress customer service inquiries in a timely and accurate fashion. Responsible for reaching out to customers to collect on their overdue bill. Make reasonable procedure exceptions to accommodate unusual customer requests.
Inventory Control, 06/2009 to 07/2010Burrberry Warehouse － Vineland, NJResponsible for billing inventory shipments. Responsible for tracking lost merchandise and making weekly reports.
Customer Service Manager, 10/1999 to 10/2007WAWA － Sicklerville, NJProcessed all sales transactions accurately and in a timely fashion. Effectively communicated with team members to maintain clearly defined expectations. Interviewed, hired and trained new quality customer service representatives. Developed, implemented and monitored programs to maximize customer satisfaction.
