resolution agent resume example with 19+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Resourceful Collector who consistently meets and exceeds productivity goals. Customer-focused Representative with a proven capacity to troubleshoot issues to ensure customer satisfaction.
  • High customer service standards
  • Strong problem solving ability
  • Conflict resolution proficiency
Resolution Agent, 10/2010 - Current
Lockheed Martin John F Kennedy Space Center, FL, Address customer service inquiries in a timely and accurate fashion. Responsible for reaching out to customers to collect on their overdue bill.  Make reasonable procedure exceptions to accommodate unusual customer requests.
Inventory Control, 05/2009 - 06/2010
Glacier Bancorp Prescott Valley, AZ, Responsible for billing inventory shipments.  Responsible for tracking lost merchandise and making weekly reports.
Customer Service Manager, 09/1999 - 09/2007
WAWA City, STATE, Processed all sales transactions accurately and in a timely fashion. Effectively communicated with team members to maintain clearly defined expectations. Interviewed, hired and trained new quality customer service representatives. Developed, implemented and monitored programs to maximize customer satisfaction.
Education and Training
High School Diploma: , Expected in 1988
Camden High School - Camden, NJ
Status -
High School Diploma: , Expected in
- ,
Status -

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Resume Overview

School Attended

  • Camden High School

Job Titles Held:

  • Resolution Agent
  • Inventory Control
  • Customer Service Manager


  • High School Diploma
  • High School Diploma

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