Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Highly-motivated Residential Treatment Officer with experience in the criminal justice system, including case management and field supervision. Professional with excellent communication, organization and interpersonal skills.Experienced Residential Treatment Officer adept at working with juveniles, families and outside resources to develop and implement effective plans. Talent for building productive relationships that gets results. Focused Residential Treatment Officer with history of monitoring juveniles in correctional facilities to maintain safety and order. Extensive experience in inmate restraints and searches. Proven success enforcing facility policies and reducing inmate altercations. Entry-level juvenile probation officer intern trained in court procedures, documentation and reporting. Conducts interviews, monitors offenders and gives accurate testimony.

  • Therapy programs
  • Patient education and counseling
  • Training and mentoring
  • SHARP Instructor Certified
  • Juvenile Supervision Officer Certification by the Texas Juvenile Justice Department (TJJD)
  • CPR Certified
  • MANDT Physical Restrain Certified
  • Fluent in English and Spanish
  • Microsoft Word and Excel
Work History
Residential Treatment Officer, 01/2019 to Current
Mri SoftwareSan Diego, CA,
  • Serve as a role model to youth and assist them in developing social and life skills while providing guidance and support through daily interaction; promote positive outcomes for youth by providing opportunities, fostering positive relationships and furnishing the support needed to build on leadership strengths
  • Collaborate as a part of a team to oversee and supervise youth in secure residential program
  • Implement the facility's behavior management plan, Positive Behavior Interventions and Supports, with fidelity
  • Monitor and maintain a clean, safe, and secure environment free of contraband through supervision rounds, head counts, indoor and outdoor security checks and searches of youth and visitors
  • Observe the conduct and behavior of youth and take appropriate action in accordance with Departmental policies to ensure the safety of staff and youth
  • Provide crisis and behavior management in accordance with Departmental policies to youth as needed as a means to prevent and/or de-escalate crisis situations
  • Provide physical intervention when necessary to prevent harm to person or property
  • Provide one-to-one observations where appropriate to ensure the safety of youth including moderate and high risk suicide, mental health and medical watches
  • Interact and facilitate discussions with families and visitors to encourage family engagement and identify positive supports for the youth while in custody
  • Complete required documentation including behavior notations, incident reports, electronic observation checks, etc.
  • Transports youth both inside and outside of the facility to include classrooms, cafeteria, medical appointments, and court hearing
  • Perform related duties as required
Call Center Representative, 01/2015 to 01/2019
Imagine DentalCity, STATE,
  • Assisted customers with setting appointments.
  • Educated customers on promotions to enhance sales.
  • Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with up to 220calls a day.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Recommended Imagine Dental and dental services to customers, thoroughly explaining details.
  • Entered customer interaction details in open dental to track requests, document problems and record solutions offered.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Regularly exceeded daily sales and product add-on quotas.
  • Responded to customer requests for services and company information.
Juvenile Probation Officer-Internship, 01/2018 to 05/2018
Bexar County Juvenile ProbationCity, STATE,

- Supervises and counsels juveniles that are placed on probation or deferred prosecution

-Conducts regular home, school, employment and office visits

-Documents all contacts regarding the child and family

-Preparation of various written reports including but not limited to violation reports, social history, and case plans and various assessment instruments as instructed, conduct interviews

-Enforces the orders of the Court and deal appropriately with violations of the court order per departmental policy

-Performs drug screens on juvenile offenders

-Performs PACT assessments and re-assessments as required by department standards

-Completes case plan and reviews as required by department standards

High School Diploma: , Expected in 05/2014
J.B. Alexander High School - Laredo, TX,
  • Graduated in Top 11% of Class
  • Member of National Honor Society, CARE Club, and Science National Honor Society
  • Graduated with 3.9 GPA
Associate of Science: Criminal Justice, Expected in 05/2016
Laredo Community College - Laredo, TX,
  • Member of National Honor Society
  • Dean's List Fall 2014 to Spring 2016
  • Graduated with 3.8 GPA
Bachelor of Arts: Criminal Justice, Expected in 05/2018
The University of Texas At San Antonio - San Antonio, TX
  • Graduated magna cum laude
  • Graduated with 3.8 GPA
  • Dean's List Spring 2017 to Spring 2018
Master of Arts: Criminology, Expected in 05/2020
The University of Texas At San Antonio - San Antonio, TX
  • Received Canseco Scholarship

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School Attended

  • J.B. Alexander High School
  • Laredo Community College
  • The University of Texas At San Antonio
  • The University of Texas At San Antonio

Job Titles Held:

  • Residential Treatment Officer
  • Call Center Representative
  • Juvenile Probation Officer-Internship


  • High School Diploma
  • Associate of Science
  • Bachelor of Arts
  • Master of Arts

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