residential treatment house manager resume example with 20+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary
Polished Group Home Manager with drive to create environment where both residents and staff members thrive. Enthusiastic professional with background in program planning, recommending modifications to existing programs and advocating for residents.
Skills
Support services identification
Supply ordering
Person-Centered Care Plans
Developmental Disabilities
Community Resources
Client health monitoring
Effective communication
Teambuilding
State Reporting Requirements (eligible)
Medication Management (eligible)
Verbal and written communication
Education
Independence UniversitySalt Lake City, UTExpected in ā āBachelor of Arts:Business Management - GPA:
Current
TESST College of Technology - AlexandriaAlexandria, VAExpected in ā āVocational Education:Industrial Electronics Technology - GPA:
Graduated with 3.85 GPA
Graduated summa cum laude
Member of Presidential Club
Minored in Electronics services and repair
Graduated in Top 3% of Class
Majored in Electronics Maintenance, Service and Repair
Dean's List ALL
Ferris State UniversityBig Rapids, MIExpected in ā āTrade Certification:Heating, Ventilation, Air-Conditioning, And Refrigeration Technology - GPA:
Work History
Merakey - Residential Treatment House Manager Nanticoke, PA, 1992 - Current
Assisted in orientation of families to visitation center and procedures for visits prior to initial visitation.
Communicated effectively with residents, staff and other stakeholders by listening, being respectful and promoting positive demeanor.
Assisted staff with maintaining residents' health by scheduling medical appointments and arranging transportation.
Helped individuals with moderate to severe developmental disabilities carry out daily living tasks by coordinating expert support.
Assisted residents at 5 -10-person facility with basic hygiene and healthcare needs, including dressing and showering.
Organized entertaining recreational activities for home while staying within non-profit budget entity.
Scheduled physician and other appointments for residents, providing transportation to each visit.
Kept accounts, resident files and regulatory paperwork current and accurate with diligent attention to administrative requirements.
Oversaw home inventory of supplies and groceries by tracking use and placing new orders.
Mentored and coached staff to improve performance and interactions with residents.
Monitored direct care activities for optimal patient protections and infection control standards.
Spearheaded proactive training strategies to keep staff at forefront of current best practices and safety protocols.
Offered learning opportunities to help residents develop important life skills.
Maintained adequate coverage for residents' needs without exceeding budget targets by coordinating efficient schedules and team workflows.
Arranged for ongoing housekeeping to keep home areas clean, neat and properly sanitized.
Promoted residents' health and well-being by organizing diverse activities for physical, mental and social stimulation.
Promoted positive relations between residents and staff.
Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
Provided swift and knowledgeable emergency support in line with campus crisis protocols.
Liaised between community programs and residents and counseled 7+ community and assisted living residents.
Solved grievances and complaints by collaborating with residents.
Facilitated floor meetings to discuss concerns, review complaints and convey information about policy changes.
Conducted daily welfare checks and coordinated with facility staff to meet all resident needs.
Strategized to improve resident care and satisfaction and held weekly meetings with directors to advocate for resident needs.
Conducted tours, orientation and educational sessions for residents and families.
Enforced policies and safety standards through building and room rounds.
Supported personal needs of residents dealing with diverse conditions.
Provided emotional support and counseling to residents coping with loss and created and developed bereavement groups.
KRA Services/Repair - Owner, CEO City, STATE, 1990 - Current
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Provided primary customer support to internal and external customers in fast-paced environment.
Consulted with outside parties to resolve discrepancies and create effective solutions.
Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
Offered advice and assistance to customers, paying attention to special needs or wants.
Answered customer telephone calls promptly to avoid on-hold wait times.
Cultivated customer loyalty, promoted repeat customers and improved sales.
Responded to customer requests for products, services and company information.
Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Answered constant flow of customer calls with up 3-5 calls in queue per minute.
Collected customer feedback and made process changes to exceed customer satisfaction goals [Number]%.
Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
Evaluated account and service histories to identify trends, using data to mitigate future issues.
Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Entered customer interaction details Microsoft Excel to track requests, document problems and record solutions offered.
Educated customers on promotions to enhance sales.
Entered customer interaction details Microsoft Excel to track requests, document problems and record solutions offered.
Communicated with vendors regarding back order availability, future inventory and special orders.
Recommended products and services to customers, thoroughly explaining details.
Man Up Transitional Housing - Residential House Manager City, STATE, 2017 - 2020
Supervised residents preparing meals and handling chores and provided constructive feedback.
Coordinated events for entire household, including holiday parties, cocktail parties and small gatherings.
Drove remarkable revitalizations of In-house and community-based and outreach operations to bring about exceptional community-based drug intervention and prevention results.
Produced regular daily and weekly reports to evaluate performance, adjust strategies and maintain agile, sustainable operations.
Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
Maintained positive living environment through neighborhood and community upkeep that proved beneficial to both visitors and residents.
Boosted team productivity and efficiency by leveraging top-notch soft-skills, community enhancement and communications abilities.
Excelled in every store position and regularly backed up front-line staff to keep expertise fresh and relevant.
Modernized and improved operational procedures to increase efficiency and profitability while tightly controlling costs such as labor and preventing waste.
Managed all intake and discharge paperwork and procedures for residents.
Assisted residents with daily hygiene and living tasks, including two individualized personal mental and physical hygiene and daily living skills.
Facilitated floor meetings to discuss concerns, review complaints and convey information about policy changes.
Provided emotional support and counseling to residents coping with loss and created and developed bereavement groups.
Conducted tours, orientation and educational sessions for residents and families.
Strategized to improve resident care and satisfaction and held weekly meetings with directors to advocate for resident needs.
Liaised between community programs and residents and counseled 7+ community and assisted living residents.
Promoted positive relations between residents and staff.
Conducted daily welfare checks and coordinated with facility staff to meet all resident needs.
Provided swift and knowledgeable emergency support in line with campus crisis protocols.
Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
Supported personal needs of residents dealing with diverse conditions.
Solved grievances and complaints by collaborating with residents.
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