Cheerful and upbeat professional with history of exceeding customer service expectations and interpersonal skills. Calm and composed in stressful situations and capable of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. I'm dedicated to providing quality care and compassion to clients. Kind and thoughtful with the ability to formulate individualized treatment plans and supervise all activities.
Skills
Strategic sales
Sales transaction processing
Sales promotions
POS system expertise
Accurate cash-handling
Customer service
Client relationship management
Customer care
Payment processing
Tactful conflict resolution
Sales initiatives
Mentoring and training
Inventory oversight
Cross-selling and upselling
Exceptional problem solver
Superior communication skills
Machine setups
Loading and unloading protocols
Quality assurance standards
Product assembly
Quality inspections
Experience
10/2010 to Current
Residential TechnicianMethodist Home For Children – Lumberton, NC,
Provided personal care and assistance to over 8 group home residents.
Performed duties essential to the welfare of the program, including laundry, cleaning, and grocery shopping.
Coordinated the daily schedules and activities of the residents and completed and maintained medical records and files.
Acted as a liaison between case managers and other care providers to ensure program planning and a quality of life that is in the best interest of the residents.
Transported and accompanied residents to and from medical appointments, shopping trips, recreational activities and scheduled activities.
Completed daily work logs to document information such as completion times and hours spent at each location.
Maintained well-stocked inventory of doors and supplies to meet customer needs.
Took accurate measurements and estimated materials and time for each job.
Charted and recorded information in client files.
Monitored patients prescribed psychotropic medications to assess medications' effectiveness and side effects.
Guided clients in understanding illnesses and treatment plans.
Documented all patient information including service plans, treatment reports and progress notes.
11/2012 to 06/2018
Production WorkerPlug Power Inc. – East Point, GA,
Built and packaged products to complete daily work orders.
Volunteered to take on additional shifts during peak periods to keep projects with tight deadlines moving forward.
Operated hand trucks, forklifts and scissor lifts.
Inspected finished products for quality and adherence to customer specifications.
Inspected quality of finished products, making minor repairs to meet project expectations.
Set up and operated production equipment according to daily work orders and safety procedures.
Troubleshoot problems with equipment to make repairs or report diagnostics to supervisors.
Assembled products from raw materials and completed inspections.
Completed product assembly according to standardized procedures.
Checked daily project specifications to weigh and mix ingredients.
Sorted and packaged more than 75,000lbs completed products each shift for further processing or shipment.
Attended all company-offered training sessions to improve skills and learn operation of new machines.
Trained new employees on proper use of knives and PPE equipment to prevent accidents.
01/2009 to 08/2011
Lead Sales AssociatePetco – Blaine, MN,
Provided quality customer service while cultivating client satisfaction and loyalty.
Implemented improved methods to assist with marketing campaigns performance.
Monitored performance of sales team and implemented improved methods where needed.
Achieved or surpassed company-defined sales quotas for 12 consecutive months.
Created eye-catching merchandise displays to entice customers into store.
Trained and developed new team members and Sales Associates.
Cross-trained on Assistant manager's responsibilities to handle additional duties during peak periods.
Scanned and bagged items and operated cash register to check out store patrons.
Received shipments and signed off on packages, documenting all incoming items in Wasp Asset tracking system.
Processed payments and returned receipts, cash, coin and payment cards to customers.
Trained newly hired employees by explaining job responsibilities and overseeing task prioritization.
Warmly greeted patrons upon entrance to store and offered assistance with finding needed items.
Checked store shelves and restocked products from inventory in back room.
Coached other employees in effective customer service and successful selling techniques.
Education and Training
Expected in 06/2006
High School Diploma: Terry Sanford High School - Fayetteville, NC GPA:
Expected in 03/2007
Bank Teller Certification : Fayetteville Technical Community College - Fayetteville, NC GPA:
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