residential supervisor resume example with 6+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Empathetic social service worker with over two years of experience helping people cope and solve problems of everyday life. Polished in interfacing with community liasions, faciliating non-therapeutic individual and group sessions and monitoring conditions of clients to coordinate care. Excellent communicator with knack for building lasting professional relationships.

  • Crisis Intervention
  • Referrals and networking
  • Life skills development
  • Solution-based interventions
  • Data collection and management
  • Analytical thinking
  • Compassionate
  • Organization
  • Customer service
Work History
01/2019 to Current Residential Supervisor Seven Hills Foundation | Barre, MA,
  • Scheduled fun social and recreational activities for residents, including movie nights, themed dinners and outings.
  • Ensured that each resident was provided caring, supportive and safe environment.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Transported residents to appointments and work when necessary
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
  • Identified service gaps and located needed resources for individuals, including housing, work placement and other support.
  • Worked with clients to improve life choices and maximize benefits of programs.
  • Resolved problems, improved operations and provided exceptional client support.
  • Passed medication as a L1MA.
01/2017 to Current Assistant Bookkeeper Armanino Mckenna Certified Public Accountants & Consultants | Los Angeles, CA,
  • Worked with senior accounting staff to prepare financial documents and reports such as bills and invoices, year-end analysis, budgets, financial records and financial statements.
  • Provided comprehensive accounting support to company by managing functions like payroll, accounts payable, accounts receivable and business expense processing.
  • Performed basic administrative tasks, including answering phone and replying to emails.
  • Determined validity and accuracy of financial data.
  • Completed and mailed bills, contracts, policies, invoices and checks.
  • Diminished financial discrepancies and managed monetary transactions, including deposits and credit card transactions.
  • Reviewed account discrepancies and proposed courses of action to minimize losses.
01/2016 to Current Assistant Manager Kum & Go | Ankeny, IA,
  • Trained team members in successful strategies to meet operational and sales targets.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
  • Communicated with managers of other departments to maintain transparency.
  • Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance.
  • Measured team performance and reported metrics to leadership team members.
  • Utilized standard operating procedures, effective crew resource management, communication and procedures specified in company operation manual.
  • Worked with management team to implement proper division of responsibilities.
  • Addressed internal supply problems head-on and developed creative solutions to prevent delays and missed targets.
01/2015 to 01/2016 Customer Service Representative Capitol Federal Savings Bank | Andover, KS,
  • Stayed current on available products, store promotions and customer service policies to better assist with any need.
  • Maintained current knowledge of shelf planograms and end cap plans to effectively merchandise products.
  • Checked product shelves to review for proper price labels and handled price changes when requested by management.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Processed bank deposits at the ending of shift.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Adapted to new applications and maintained knowledge of current technologies.
  • Exhibited high energy and professionalism when dealing with all levels of customers and staff.
Expected in to to Bachelor of Science | Business Administration Lincoln University, Jefferson City, MO GPA:
  • GPA: 3.0, Accounting
  • Finance
  • Marketing
  • Management
  • Student Leader Membership/Activities
  • University Seminar Teacher Assistant
  • Campus Activity Board Senate Representative
  • Sigma Gama Rho Sorority Inc. - Parliamentarian & Treasure
  • Expected in to to High School Diploma | John F. Kennedy High School, Sacramento, CA GPA:
    GPA: 3.0
    • Member of Sigma Gamma Rho Sorority Inc, 2018 to Current
    • Member of National Pan Hellenic Council, 2018 to 2019
    • Level 1 Certified Medication Aide
    • Trauma Informed Care
    • First Aid/ CPR

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    Resume Overview

    School Attended

    • Lincoln University
    • John F. Kennedy High School

    Job Titles Held:

    • Residential Supervisor
    • Assistant Bookkeeper
    • Assistant Manager
    • Customer Service Representative


    • Bachelor of Science
    • High School Diploma

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