(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary

I am a hard worker who is dedicated and takes pride in providing great customer service. I am quick and efficient when dealing with everyday questions as well as patient and understanding when it comes to complicated issues that take a little more time and reassurance. In the past, I have taken the extra time to resolve customer issues, customers have called me pleasant to work with, and I take pride in being knowledgeable about policies and procedures.

Liberty University Lynchburg, VA Expected in 04/2024 Degree Seeking : Finance - GPA :
Western Iowa Tech Community College Sioux City, IA Expected in 12/2020 Associate of Arts : - GPA :
West High School Sioux City, IA Expected in 06/2012 High School Diploma : - GPA :
  • Shows empathy
  • Team leadership
  • De-escalating/reassuring customer
  • Multitasking/dual skilled
  • Listening, taking ownership and resolving issue
  • Notating/researching accounts
  • Tac2 trained
  • Med Certified
  • Cpr certified
Work History
Seven Hills Foundation - Residential Youth Worker
, , Sioux City, IA 12/2022 - Current
  • Conducted physical and building searches of residents and premises in search of contraband.
  • Took custody of resident from arresting officers to begin processing into detention facility
  • Attended to feeding, housing and physical well-being of residents .
  • Wrote daily reports and maintained logs of residents activities and behaviors.
  • Supervised and controlled behavior of up to 21 residents.
  • Restrained juvenile inmates when disturbances required physical intervention.
  • Processed visitors and attorneys arriving to see prisoners.
L'oreal - Property Manager
, , Sioux City, IA 01/2022 - 08/2022
  • Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
  • Handled disciplinary actions, performance appraisals, and terminations of company staff.
  • Verified income, assets, and expenses and completed a file tracking sheet for each applicant. ( Section 8 property)
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Developed, reviewed, and submitted property operating and capital budgets.
Alorica - Residential Supervisor
, , Sioux City , Iowa 08/2019 - 07/2021
  • Recognized changes in behavior indicating potential crisis situations and took immediate and appropriate action. ( Tac2 trained)
  • Guided students to integrate into both academic and social communities on campus.
  • Observed strict safety guidelines and regularly inspected bedrooms and common areas for any issues that posed danger to residents and staff members.
  • Coordinated all staffing schedules and made sure that each shift had adequate coverage. Rotating on call.
  • Maintained communication with students' counselors, instructors, and staff members to promote supportive environment.
  • Established consistent relationships with students to maintain professional boundaries.
  • Completed daily paperwork on each client.
  • Passed medication to clients ( Med Aid Certification)
Company Name - Customer Service Representative Rep III
, , 08/2017 - 02/2019
  • Required excellent verbal and written communication skills, along with the ability to work as part of a team.
  • Primary duties were to serve as a front-line customer care consultant; providing best-in-class customer support for online and offline banking. Assisting with bill review, payments, suspensions, account changes and online troubleshooting.
  • Required strong critical thinking abilities, attention to detail, analytical and problem-solving skills.
  • Average call per hour was between 21-23
Company Name - Customer Service Representative
, , 07/2012 - 12/2016
  • Took incoming calls for att&t Customer Service
  • Assisted customers with payments, rate plan changes , upgrades /add a line , payments and payment arrangements , tier one trouble shooting.
  • Making Direct Tv sales or recommendations for products or services that may better suit client needs.
  • Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives
  • Ability to deescalate and resolve customers issues with resources given.
  • Taking part in training and other learning opportunities to expand knowledge of company and position.
  • Using two monitors: dual skilled
  • Developed community reputation through commitment to customer satisfaction and strong client relationships

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Resume Overview

School Attended

  • Liberty University
  • Western Iowa Tech Community College
  • West High School

Job Titles Held:

  • Residential Youth Worker
  • Property Manager
  • Residential Supervisor
  • Customer Service Representative Rep III
  • Customer Service Representative


  • Degree Seeking
  • Associate of Arts
  • High School Diploma

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