I am a hard worker who is dedicated and takes pride in providing great customer service. I am quick and efficient when dealing with everyday questions as well as patient and understanding when it comes to complicated issues that take a little more time and reassurance. In the past, I have taken the extra time to resolve customer issues, customers have called me pleasant to work with, and I take pride in being knowledgeable about policies and procedures.
Education
Liberty UniversityLynchburg, VAExpected in 04/2024 ā āDegree Seeking:Finance - GPA:
Western Iowa Tech Community CollegeSioux City, IAExpected in 12/2020 ā āAssociate of Arts: - GPA:
West High School Sioux City, IAExpected in 06/2012 ā āHigh School Diploma: - GPA:
Skills
Shows empathy
Team leadership
De-escalating/reassuring customer
Multitasking/dual skilled
Listening, taking ownership and resolving issue
Notating/researching accounts
Certifications
Tac2 trained
Med Certified
Cpr certified
Work History
Seven Hills Foundation - Residential Youth Worker , , Sioux City, IA12/2022 - Current
Conducted physical and building searches of residents and premises in search of contraband.
Took custody of resident from arresting officers to begin processing into detention facility
Attended to feeding, housing and physical well-being of residents .
Wrote daily reports and maintained logs of residents activities and behaviors.
Supervised and controlled behavior of up to 21 residents.
Restrained juvenile inmates when disturbances required physical intervention.
Processed visitors and attorneys arriving to see prisoners.
Recognized changes in behavior indicating potential crisis situations and took immediate and appropriate action. ( Tac2 trained)
Guided students to integrate into both academic and social communities on campus.
Observed strict safety guidelines and regularly inspected bedrooms and common areas for any issues that posed danger to residents and staff members.
Coordinated all staffing schedules and made sure that each shift had adequate coverage. Rotating on call.
Maintained communication with students' counselors, instructors, and staff members to promote supportive environment.
Established consistent relationships with students to maintain professional boundaries.
Completed daily paperwork on each client.
Passed medication to clients ( Med Aid Certification)
Company Name - Customer Service Representative Rep III , , 08/2017 - 02/2019
Required excellent verbal and written communication skills, along with the ability to work as part of a team.
Primary duties were to serve as a front-line customer care consultant; providing best-in-class customer support for online and offline banking. Assisting with bill review, payments, suspensions, account changes and online troubleshooting.
Required strong critical thinking abilities, attention to detail, analytical and problem-solving skills.
Average call per hour was between 21-23
Company Name - Customer Service Representative , , 07/2012 - 12/2016
Took incoming calls for att&t Customer Service
Assisted customers with payments, rate plan changes , upgrades /add a line , payments and payment arrangements , tier one trouble shooting.
Making Direct Tv sales or recommendations for products or services that may better suit client needs.
Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives
Ability to deescalate and resolve customers issues with resources given.
Taking part in training and other learning opportunities to expand knowledge of company and position.
Using two monitors: dual skilled
Developed community reputation through commitment to customer satisfaction and strong client relationships
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