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residential supervisor resume example with 9+ years of experience

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary

    I am a  hard worker who is dedicated and takes pride in providing great customer service. I am quick and efficient when dealing with everyday questions as well as patient and understanding when it comes to the complicated issues that take a little more time and reassurance. My customer surveys mention how I took the extra time to resolve customers issues, am pleasant to work with, and knowledgeable with policies and procedures.  I like to be confident in my answers and resolutions so I take the extra steps to research and learn what my job requires. I am a quick learner and find joy in problem solving.

Work History
09/2020 to Current Residential Supervisor Waste Connections | Saint Petersburg, FL,
  • Recognized changes in behavior indicating potential crisis situations and took immediate and appropriate action. ( Tac2 trained)
  • Maintained caring, supportive and safe environment for all residents through careful monitoring and continuous oversight.
  • Guided students to integrate into both academic and social communities on campus.
  • Scheduled fun social and recreational activities for residents, including movie nights, spa night, crafts and discharge parties.
  • Observed strict safety guidelines and regularly inspected bedrooms and common areas for any issues that posed danger to residents and staff members.
  • Coordinated all staffing schedules and made sure that each shift had adequate coverage. On call once a month.
  • Maintained communication with students' counselors, instructors, and staff members to promote supportive environment.
  • Established consistent relationships with students to maintain professional boundaries.
  • Completed daily paperwork on each client.
  • Passed medication to clients ( Med Aid Certification)
08/2017 to 02/2019 Customer Service Representative Rep III Labcorp | Dublin, OH,
  • Required excellent verbal and written communication skills, along with the ability to work as part of a team.
  • Primary duties were to serve as a front-line customer care consultant; providing best-in-class customer support for online and offline banking. Assisting with bill review, payments, suspensions, account changes and online troubleshooting.
  • Required strong critical thinking abilities, attention to detail, analytical and problem-solving skills.
  • Average call per hour was between 21-23
07/2012 to 12/2016 Customer Service Representative City Of Madison | Madison, WI,
  • Took incoming calls for att&t Customer Service 
  • Assisted customers with payments,  rate plan changes , upgrades /add a line , payments and payment arrangements , tier one trouble shooting.
  • Making Direct Tv sales or recommendations for products or services that may better suit client needs.
  • Combined bill att&t wireless, Uverse internet and home phone. 
  • Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
  • Answers inquiries by clarifying desired information; researching, locating, and providing information.
  • The ability to deescalate and resolve customers issues with resources given.
  • Taking part in training and other learning opportunities to expand knowledge of company and position.
  •  Using two monitors: dual skilled 
04/2009 to 07/2012 Library Page Sioux City Public Library | City, STATE,

• Shelves books, magazines, newspapers, audio-visual and other library materials.

 • Straightens materials on library shelves and shelf-reads to assure that materials are in the proper order.

 • Empties book return bins inside and outside the Library buildings.

 • Retrieves items from shelves for patrons and staff. 

• Labels and mends books and other materials. 

• Assists in the training of other Pages.

 • Lifts book delivery boxes and pushes/pulls shelving carts.

 • Responds to citizens' questions and concerns in a courteous and timely manner.

 • Performs other directly related duties consistent with the role and function of the position as assigned by management.

Education
Expected in to to High School Diploma | West High School , Sioux City, IA GPA:

2012

Expected in 12/2020 to to Associate of Arts | Western Iowa Tech Community College, Sioux City, IA GPA:
Skills
  • Shows empathy
  • Team leadership
  • Positive thinking
  • Deseclating/reassuring the customer
  • Multitasking/dual skilled
  • Customer Service
  • Listening, taking ownership and resolving issue
  • Notating/researching accounts
  • Problem solving
Certifications
  • Tac2 trained
  • Med Certified
  • Cpr certified

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Resume Overview

School Attended

  • West High School
  • Western Iowa Tech Community College

Job Titles Held:

  • Residential Supervisor
  • Customer Service Representative Rep III
  • Customer Service Representative
  • Library Page

Degrees

  • High School Diploma
  • Associate of Arts

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