Residential Supervisor resume example

• Required excellent verbal and written communication skills, along with the ability to work as part of a team.
• Primary duties were to serve as a front-line customer care consultant; providing best-in-class customer support for online and offline banking. Assisting with bill review, payments, suspensions, account changes and online troubleshooting.
• Required strong critical thinking abilities, attention to detail, analytical and problem-solving skills.
• Average call per hour was between 21-23

• Took incoming calls for att&t Customer Service 
• Assisted customers with payments,  rate plan changes , upgrades /add a line , payments and payment arrangements , tier one trouble shooting.
• Making Direct Tv sales or recommendations for products or services that may better suit client needs.
• Combined bill att&t wireless, Uverse internet and home phone. 
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
• Answers inquiries by clarifying desired information; researching, locating, and providing information.
• The ability to deescalate and resolve customers issues with resources given.
• Taking part in training and other learning opportunities to expand knowledge of company and position.
•  Using two monitors: dual skilled 

• Shelves books, magazines, newspapers, audio-visual and other library materials.

 • Straightens materials on library shelves and shelf-reads to assure that materials are in the proper order.

 • Empties book return bins inside and outside the Library buildings.

 • Retrieves items from shelves for patrons and staff. 

• Labels and mends books and other materials. 

• Assists in the training of other Pages.

 • Lifts book delivery boxes and pushes/pulls shelving carts.

 • Responds to citizens' questions and concerns in a courteous and timely manner.

 • Performs other directly related duties consistent with the role and function of the position as assigned by management.