residential supervisor resume example with 14+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Friendly Cashier offering more than 5 years of retail experience. Organized and enthusiastic with expertise in accurately processing payments and maintaining high levels of customer satisfaction in all interactions. Committed and hardworking with 10 years of experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver capable of helping customers with various needs and getting support from managers for complex issues. Organized experienced in handling cash, processing payments and cementing patron relationships with excellent interpersonal abilities. Service-oriented team member with articulate communication skills and friendly demeanor. Responsible and proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature. Hospitable individual with expertise in safe food preparation, menu development and payment collection. Accurately take orders and prepare daily food items to maximize customer satisfaction.

  • Safety policies and procedures
  • Crisis intervention
  • Group activities coordination
  • Proficient in Microsoft Word
  • Appointment scheduling
  • CPR and first aid education
  • Food processing
  • Transcription and dictation
  • Guest service
  • Organized
  • Shipping and packaging
  • Self-motivated
  • Mail handling
  • Cleaning and sanitizing
  • Planning and scheduling
  • Pool safety
  • Packing and scanning
  • Basic animal care
  • Credit card processing
  • Customer assistance
  • Inventory management
  • Drawer management
  • Identification checks
  • Point of sale knowledge
  • Cash register operations
  • Product up-selling
  • Cash drawer management
  • Bagging and packaging
  • Liquor law compliance
  • Payment collection
  • Stocking and replenishing
  • Refunds and exchanges
  • Bagging assistance
  • Coupons and gift cards
  • Computer proficiency
  • Wire transfers
  • Loss prevention
  • Cleaning procedures
  • Cash report creation
  • Cash balancing
  • Exemplary communication
  • Product knowledge
  • Store merchandise stocking
  • Customer relations
  • Multi-tasking ability
  • Cash register skills
  • Good telephone etiquette
  • Product and service sales
  • Cleanliness
  • Refund handling
  • Order taking
  • Sale expertise
  • Safe verification
  • Currency sorting
  • Reports and documents
  • Customer direction
  • Checkout consistency
  • Cash handling
  • Spirit, wine and beer expertise
  • Currency counting
  • Product restocking
  • Shelf-cleaning
  • Cash register systems
  • Interpersonal skills
  • Friendly demeanor
  • Written and verbal communication
  • Payment accepting
  • Basic math skills
  • Money handling
  • Question responses
  • Price changes
  • Time management skills
  • Adaptability
  • Maintaining store appearance
  • Monetary transactions
  • Receipt and refund issuance
  • Payment processing
  • Daily transaction summarizing
  • Point-of-sale system operation
  • Inventorying products
  • Check cashing
  • Cash register operation
  • Portion control
  • Food preparation
  • Food safety standards
  • Safe food handling
  • ServSafe
  • Menu memorization
  • Critical Thinking
  • Dining area cleanliness
  • Microsoft Excel
  • Slicing meats and cheeses
  • Customer-focused
  • Accurate money handling
  • Multitasking
  • Service industry background
  • Food spoilage prevention
  • Food station setup
  • To-go order preparation
  • Kitchen staff coordination
  • Event management
  • Working in coolers and freezers
  • Prioritizing
  • Front-of-house display creation
  • Shipping and receiving background
  • Presentation skills
  • Item promotion
  • Weights and measures
  • Strong work ethic
  • Purchase order verification
  • Order picking and processing
  • Quantity calculations
  • Assembly and production
  • Labeling and boxing
  • Safety and compliance
  • Shipping and receiving
  • Closing techniques
  • Goal development
  • Service planning
  • Sorting and labeling
  • Savings accounts
  • Preventative maintenance
  • Calibration and adjustments
  • Vehicle maintenance and repair
  • Package preparation
Work History
04/2007 to Current
Residential Supervisor Geo Group Inc. Doral, FL,
  • Recognized changes in behavior indicating potential crisis situations and took immediate and appropriate action.
  • Observed strict safety guidelines and regularly inspected bedrooms and common areas for any issues that posed danger to residents and staff members.
  • Ensured that each resident was provided caring, supportive and safe environment.
  • Led planning and achievement of goals and objectives consistent with agency mission and philosophy.
  • Gave public talks on importance of health education and specific disease prevention and treatment strategies.
  • Identified process improvements in day-to-day functioning of department.
  • Promoted available resources and connected individuals with services.
  • Continually improved knowledge, skills and performance based on feedback and self-identified professional developmental needs.
  • Evaluated quality problems and performed [Action] to identify and resolve issues.
  • Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Investigated and resolved customer complaints to foster satisfaction.
  • Supervised production planning while using appropriate tools and analysis for smooth production output.
  • Established and maintained productive working relationships with staff to resolve operational difficulties and to promote interdisciplinary, collaborative approach to customer service provision.
  • Adhered to established policies, procedures and compliance for satisfactory audit rating.
  • Conducted training and change management processes to improve operations.
  • Managed logistics operations to meet customer expectations and financial standards and policies.
  • Operated with high integrity, built trust, and earned sustained credibility with internal and external clientele.
  • Developed and executed go-to-market plans and facilitated internal organizational readiness.
  • Maintained regular contact with clients and identified opportunities to deliver added value to client relationships.
  • Controlled digital access, used confidential waste bins and shredders, and locked document storage cabinets to protect confidential files, reports and fiscal data.
  • Monitored social media and online sources for industry trends.
  • Conducted office management and emergency preparedness orientation to provide special skills and test specific emergency plan components.
  • Established logistics policy including mode, carrier and supplier agreements that benefited overall business.
  • Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings.
  • Welcomed visitors to office, communicated arrival to team and managed visit expectations.
  • Complied with safety and hazardous material handling, storage regulatory requirements and internal procedures affecting business operations.
  • Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival.
  • Improved quality processes for increased efficiency and effectiveness.
  • Received incoming calls and messages and addressed or triaged phone requests.
  • Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance.
  • Sorted incoming mail and faxes and expedited urgent correspondence for immediate attention.
  • Provided observations, took measurements and performed tests at various stages according to quality control plan.
03/2015 to 05/2015
Molding Machine Operator Bd (Becton, Dickinson And Company) Atlanta, GA,
  • Reviewed job specifications prior to setting up casting machines to determine appropriate time and temperature settings.
  • Maintained high level of adaptability by adjusting work procedures to meet specific demands of each production run.
  • Conducted routine preventative maintenance on production equipment to help maintain durability and functionality of each machine.
  • Applied quality control skills by inspecting cured products for defects, assigning grades and removing unacceptable items.
  • Contacted supervisor with detailed reports on equipment requiring advanced repairs to obtain quick resolutions and return machinery back to optimal performance levels.
  • Checked over casting machines prior to start of each shift to identify and resolve any issues.
  • Observed manufacturer instructions when operating plastic molding and casting machines to optimize quality.
  • Inspected inbound and outbound products for compliance with established industry standards, company policies and procedures.
  • Sorted product and provided expertise on non-conforming product requirements.
  • Recorded data and kept communication log on daily basis for supervisors and other support staff, encouraging smooth transitions at shift change.
  • Adhered to established policies, procedures and compliance for satisfactory audit rating.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Complied with safety and hazardous material handling, storage regulatory requirements and internal procedures affecting business operations.
  • Calibrated instruments and scales in production area and quality lab.
10/2011 to 10/2013
Home Caregiver Phoenix Home Care And Hospice Liberty, MO,
  • Developed rapport to create safe and trusting environment for care.
  • Monitored progress and documented any patient health status changes, keeping healthcare team updated.
  • Completed entries in log books, journals and care plans to document accurately report patient progress.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
  • Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
  • Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
  • Worked to improve and enhance patient lives through effective and compassionate care.
  • Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.
  • Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
  • Supervised daily activities and provided assistance when needed.
  • Administered medication as directed by physician.
  • Assisted disabled clients in any way necessary to facilitate independence and well-being.
  • Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
  • Maintained clean, safe and well-organized patient environment.
  • Ensured safety and well-being of each patient in alignment with care plan.
  • Kept close eye on behavior and emotional responses of clients, consulting with Supervisors to address concerns and protect each person from any harm.
06/2011 to 06/2013
Cashier Staples Salisbury, NC,
  • Reviewed and resolved differences between accounting information and cash drawer.
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Operated cash register for cash, check and credit card transactions with 99% accuracy.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Counted cash in register drawer at beginning and end of shift.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Assisted customers by answering questions and fulfilling requests.
  • Used cash registers and POS systems to request and record customer orders and compute bills.
  • Requested official identification for Alcohol and Tobacco purchases and verified details, consistently meeting strict legal standards of underage sales.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Trained as Assistant Manager and provided back-up coverage to provide customers with optimal support.
  • Prepared and submitted end-of-shift reports using [Software].
  • Assisted customers with special services, account updates and promotional options.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Reviewed weekly sales circulars and monitored price changes.
  • Helped over 150 guests every shift by processing payments, monitoring reward accounts and resolving service concerns.
  • Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
  • Educated customers on promotions to enhance sales.
  • Served needs of more than 20 customers in busy convenience store environment.
  • Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
  • Marked-down clearance items and relocated merchandise to proper store areas.
  • Researched issues to obtain appropriate answers to customer inquiries.
  • Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
  • Trained new associates on cash register operations including opening, conducting customer transactions and balancing drawer.
  • Returned change and currency and processed debit and credit card payments with 99% accuracy rate.
  • Educated staff on strategies for handling difficult customers and challenging situations.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Opened and closed store independently when needed and prepared nightly bank drop for manager.
  • Supervised end-to-end stock management, including examining incoming inventory, merchandising shelves and preventing shrinkage.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
  • Assisted customers with locating and choosing merchandise in any store department.
Expected in 12/2019
Department of Elementary And Secondary Education - State of Missouri,

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Resume Overview

School Attended

  • Department of Elementary And Secondary Education

Job Titles Held:

  • Residential Supervisor
  • Molding Machine Operator
  • Home Caregiver
  • Cashier


  • GED

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