LiveCareer-Resume

residential services specialist resume example with 8+ years of experience

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Experience
07/2007 to 07/2011 Residential Services Specialist Easter Seals Hawaii | Lihue, HI, Developed highly empathetic client relationships and earned reputation for exceeding expectations. Cross-trained and provided back-up for other customer service representatives when needed.
07/2011 to 02/2012 DIrect Support Worker Goodwill Industries Of Central Oklahoma | Midwest City, OK, Managed quality communication, customer support and product representation for each client. Worked under strict deadlines and responded to service requests and emergency call-outs. Guaranteed positive customer experiences and resolved all customer complaints.
02/2012 to 10/2013 Store Associate Easter Seals Hawaii | Kapaa, HI, Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges. Prevented store losses using awareness, attention to detail and integrity. Developed highly empathetic client relationships and earned reputation for exceeding sales goals. Computed accurate sales prices for purchase transactions. Worked as a team member performing cashier duties, product assistance and cleaning. Prepared and sold broad range of customized merchandise to individuals and commercial accounts. Resolved product issues and shared benefits of new technology. Expressed appreciation and invited customers to return to the store. Managed quality communication, customer support and product representation for each client.
04/2013 to 02/2016 Direct Support Worker Guardian Angels | City, STATE, Provided base level IT support to company personnel. Resolved customer complaints and concerns with strong verbal and negotiation skills. Displayed courtesy and strong interpersonal skills with all customer interactions. Built and maintained successful relationships with service providers, dealers and consumers. Maintained composure and patience in face of difficult customer situations. Trained new employees and explained protocols clearly and efficiently. Researched issues on various computer systems and databases to resolve complaints and answer inquiries. Referred difficult issues to upper management while maintaining positive rapport with customer. Supported customers having data connectivity issues. Informed customers about issue resolution progress. Provided thorough support and problem resolution for customers. Assisted customers with technical issues via email, live chat and telephone. Developed and maintained positive customer relationships. Reported important problems to management. Researched, resolved and followed up on customer issues. Maintained a calm, professional demeanor when faced with high demand, high volume workloads. Devised workarounds for problems. Researched, documented and escalated cases to higher levels of support according to internal procedures. Reviewed support cases for technical and troubleshooting accuracy. Assisted in process refinement to improve customer service and support. Troubleshot hardware issues and worked with service providers to facilitate repairs. Created new account, reset passwords and configured access for users.
Accomplishments
Customer Assistance
  • Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.
Customer Service
  • Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
  • Received award for customer service recognition and ability to work well with the other team members.
Database Maintenance
  • Assisted in the managing of the company database and verified, edited and modified members’ information.
Highlights
  • Troubleshooting proficiency
  • Exceptional telephone etiquette
  • Patient and diligent
  • Vast technical knowledge
  • Strong organizational skills
  • Active listening skills
  • Seasoned in conflict resolution
  • Sharp problem solver
  • Courteous demeanor
  • Energetic work attitude
  • Adaptive team player
  • Customer service-focused
  •  Highly motivated
  • Resourceful
  • Windows XP/Vista
  • MS Office proficiency
  • Accomplished with mobile devices
  • Coursework includes Computer Programming
  • System checks and troubleshooting
  • Advanced troubleshooting
  • Virus and spyware removal
  • Computer diagnostics and repair
  • Hardware support and troubleshooting
  • Advanced knowledge of diagnostic techniques
Education
Expected in 2005 to to | General Education Leesville High School, Leesville, LA GPA:
Summary
I am a highly enthusiastic customer service professional with years client interface experience. I am a reliable worker with an extensive track record of excellent customer service. I am results-driven and have a proven ability to establish rapport with clients. I have proven myself time and time again to be both highly-motivated, high-performing and dedicated to maintaining client satisfaction as well as contributing to overall company success. I am skilled at resolving complex networking issues. I am a critical thinker who addresses issues quickly and consistently, and regularly exceeds performance standards. I have an extensive IT background and truly enjoy troubleshooting to find solutions to technical issues as well as offering superior technical knowledge. I am enthusiastic about seeking to benefit an IT department with my strong leadership skills.

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Resume Overview

School Attended

  • Leesville High School

Job Titles Held:

  • Residential Services Specialist
  • DIrect Support Worker
  • Store Associate
  • Direct Support Worker

Degrees

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