Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
[Job Title] with background as [Job Title 1] and [Job Title 2] looking to join a growing entrepreneurial organization as part of the Executive team.
Skills
Residential customer service
Managerial finance
Residential maintenance
Residential plumbing
Senior citizen care
Excellent managerial techniques
Skilled manager
Managerial experience
High-end residential homes
Senior management updates
Residential and outpatient treatment
Manager coaching and training
Senior living management
Effective time manager
Residential treatment
Senior leadership support
Residential mental health
Residential systems knowledge
Residential management
Senior activities experience
Experience
03/2013 to 12/2018Residential Property ManagerThe Arc Of Chemung | Buffalo, NY,
Managed 4 properties and addressed all tenants' issues.
Verified property compliance with state and federal regulations avoiding any form of discrimination or illegal practices.
Inspected properties regularly to identify deficiencies and schedule repairs.
Liaised between company and owners to address and remedy ongoing concerns.
Directed collection of more than $1300 in monthly income with consistently high payment rates.
Managed overall tenant relations, including promoting tenant satisfaction and streamlining services delivery.
Inspected property every 4 months took pictures and wrote reports regarding findings for submission to repair any issues.
Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems.
Wrote clear and concise owner's reports based on findings from quarterly financial statements.
Implemented business strategies to maximize tenant satisfaction and reduce vacancies.
Supervised and coordinated work optimize productivity and enhance results.
Reviewed and interpreted vendor contracts to effectively enforce all requirements.
Recognized for fostering good working relationships with owners, residents and board members.
Coordinated general maintenance and major repairs to keep facilities operational and attractive.
Ensured timely production of annual rent, operating expense and real estate tax adjustments.
Developed and implemented strategic plan for property management.
Fully abstracted all leases and entered all pertinent information into management system.
Achieved highest possible net operating income by implementing cost control and revenue improvement programs.
02/2009 to 12/2018Senior Residential ManagerCatholic Charities USA | City, STATE,
Conducted weekly meetings with directors and assessed and advocated resident needs; recommended solutions and strategies to improve resident care and satisfaction.
Helped residents living with DDA and Medical conditions with personal needs.
Led meetings every month to receive resident concerns and educate on changes to policies and procedures.
Facilitated bereavement groups, and provided counseling and emotional support to help residents cope with loss.
Led campus tours, new resident orientation and ongoing educational sessions.
Completed daily resident welfare checks and coordinated with facility staff to ensure resident needs were met.
Developed and deepened relationships with residents and fellow staff.
Counseled 8+ residents at retirement community and assisted living facility; liaised between residents and community programs and organization.
Responded to crisis situations quickly to maintain calm and immediately determine level of assistance needed.
Interfaced with residents to address and resolve complaints or grievances.
Fostered relationships with residents, and worked with new residents to optimize acclimation and ease transition to new living environment.
Conducted rounds of rooms and building to check on compliance and safety issues, including unlocked windows, propped open doors and all Residents.
Led complete review of operational costs and potentially wasteful practices, resulting in minimal cost increases as company headcount and business volume skyrocketed.
Trained internal staff members on administrative processes, work instructions and procedures to facilitate consistent and seamless company operations.
Effectively controlled the release of proprietary and confidential information for general client lists.
Evaluated effectiveness of training by surveying trainees and managers and collecting before-and after-data showing training impact.
02/2017 to 01/2018Certified Nurse TechnicianNorth West Hospital | City, STATE,
Provided personal nursing assistance in pre- and post-operative situations.
Facilitated games and other activities to engage clients and provide mental stimulation or entertainment.
Collaborated with interdisciplinary healthcare teams to provide high-quality patient care.
Attended to patients in [Number]-bed unit, continuously checking on needs and maintaining high standards of patient care.
Responded to patient alarms and needs-assessment requests to identify course of treatment.
Exhibited compassionate care and communication regarding issues surrounding death and dying.
Managed and maintained patient rooms, shared-living areas and nursing stations.
Cleaned and sanitized rooms and equipment using aseptic technique to prevent infection and cross-contamination.
Documented information in patient charts and communicated status updates to interdisciplinary care team.
Collected [Type] samples to complete [Type] tests for patient, checking for changes that indicated potentially dangerous conditions.
Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
Used mobility devices and [Type] equipment to carefully and transport patients.
Played games, including [Type] and [Type] with patients on [Timeframe] basis to boost mood, improve memory and provide light entertainment.
Performed [Type] and [Type] treatments on [Number] patients daily.
Administered [Type] medications and educated patients and families on correct at-home administration.
Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
Assisted in changing from [Software] to [Software] for medical recordkeeping, keeping detailed records before, during and after switch.
Documented patient intake and dietary requirements and assisted with feeding.
Cleaned and sterilized [Type] and [Type] equipment to reduce risk of patient infection and contamination.
Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
Supported diagnostic and treatment procedures, including setting up and operating specialized medical equipment.
Collected biological specimens and packaged for laboratory transport to complete important diagnostic tests.
Prepared examination and patient rooms for [Type] procedures, checking supply availability and laying out instruments.
Volunteered to work additional shifts and overtime during busy periods to maintain proper staffing and floor coverage.
Promoted patient satisfaction by assisting with daily living needs such as bathing, dressing, toileting and exercising.
Examined and addressed lacerations, contusions and other physical symptoms in need of further attention.
Education and Training
Expected in | Business Administration And ManagementStrayer University, Whitmarsh Marylnd, GPA:
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