Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

[Job Title] with background as [Job Title 1] and [Job Title 2] looking to join a growing entrepreneurial organization as part of the Executive team.

  • Residential customer service
  • Managerial finance
  • Residential maintenance
  • Residential plumbing
  • Senior citizen care
  • Excellent managerial techniques
  • Skilled manager
  • Managerial experience
  • High-end residential homes
  • Senior management updates
  • Residential and outpatient treatment
  • Manager coaching and training
  • Senior living management
  • Effective time manager
  • Residential treatment
  • Senior leadership support
  • Residential mental health
  • Residential systems knowledge
  • Residential management
  • Senior activities experience
03/2013 to 12/2018 Residential Property Manager The Arc Of Chemung | Buffalo, NY,
  • Managed 4 properties and addressed all tenants' issues.
  • Verified property compliance with state and federal regulations avoiding any form of discrimination or illegal practices.
  • Inspected properties regularly to identify deficiencies and schedule repairs.
  • Liaised between company and owners to address and remedy ongoing concerns.
  • Directed collection of more than $1300 in monthly income with consistently high payment rates.
  • Managed overall tenant relations, including promoting tenant satisfaction and streamlining services delivery.
  • Inspected property every 4 months took pictures and wrote reports regarding findings for submission to repair any issues.
  • Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems.
  • Wrote clear and concise owner's reports based on findings from quarterly financial statements.
  • Implemented business strategies to maximize tenant satisfaction and reduce vacancies.
  • Supervised and coordinated work optimize productivity and enhance results.
  • Reviewed and interpreted vendor contracts to effectively enforce all requirements.
  • Recognized for fostering good working relationships with owners, residents and board members.
  • Coordinated general maintenance and major repairs to keep facilities operational and attractive.
  • Ensured timely production of annual rent, operating expense and real estate tax adjustments.
  • Developed and implemented strategic plan for property management.
  • Fully abstracted all leases and entered all pertinent information into management system.
  • Achieved highest possible net operating income by implementing cost control and revenue improvement programs.
02/2009 to 12/2018 Senior Residential Manager Catholic Charities USA | City, STATE,
  • Conducted weekly meetings with directors and assessed and advocated resident needs; recommended solutions and strategies to improve resident care and satisfaction.
  • Helped residents living with DDA and Medical conditions with personal needs.
  • Led meetings every month to receive resident concerns and educate on changes to policies and procedures.
  • Facilitated bereavement groups, and provided counseling and emotional support to help residents cope with loss.
  • Led campus tours, new resident orientation and ongoing educational sessions.
  • Completed daily resident welfare checks and coordinated with facility staff to ensure resident needs were met.
  • Developed and deepened relationships with residents and fellow staff.
  • Counseled 8+ residents at retirement community and assisted living facility; liaised between residents and community programs and organization.
  • Responded to crisis situations quickly to maintain calm and immediately determine level of assistance needed.
  • Interfaced with residents to address and resolve complaints or grievances.
  • Fostered relationships with residents, and worked with new residents to optimize acclimation and ease transition to new living environment.
  • Conducted rounds of rooms and building to check on compliance and safety issues, including unlocked windows, propped open doors and all Residents.
  • Led complete review of operational costs and potentially wasteful practices, resulting in minimal cost increases as company headcount and business volume skyrocketed.
  • Trained internal staff members on administrative processes, work instructions and procedures to facilitate consistent and seamless company operations.
  • Effectively controlled the release of proprietary and confidential information for general client lists.
  • Evaluated effectiveness of training by surveying trainees and managers and collecting before-and after-data showing training impact.
02/2017 to 01/2018 Certified Nurse Technician North West Hospital | City, STATE,
  • Provided personal nursing assistance in pre- and post-operative situations.
  • Facilitated games and other activities to engage clients and provide mental stimulation or entertainment.
  • Collaborated with interdisciplinary healthcare teams to provide high-quality patient care.
  • Attended to patients in [Number]-bed unit, continuously checking on needs and maintaining high standards of patient care.
  • Responded to patient alarms and needs-assessment requests to identify course of treatment.
  • Exhibited compassionate care and communication regarding issues surrounding death and dying.
  • Managed and maintained patient rooms, shared-living areas and nursing stations.
  • Cleaned and sanitized rooms and equipment using aseptic technique to prevent infection and cross-contamination.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Collected [Type] samples to complete [Type] tests for patient, checking for changes that indicated potentially dangerous conditions.
  • Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
  • Used mobility devices and [Type] equipment to carefully and transport patients.
  • Played games, including [Type] and [Type] with patients on [Timeframe] basis to boost mood, improve memory and provide light entertainment.
  • Performed [Type] and [Type] treatments on [Number] patients daily.
  • Administered [Type] medications and educated patients and families on correct at-home administration.
  • Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
  • Assisted in changing from [Software] to [Software] for medical recordkeeping, keeping detailed records before, during and after switch.
  • Documented patient intake and dietary requirements and assisted with feeding.
  • Cleaned and sterilized [Type] and [Type] equipment to reduce risk of patient infection and contamination.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Supported diagnostic and treatment procedures, including setting up and operating specialized medical equipment.
  • Collected biological specimens and packaged for laboratory transport to complete important diagnostic tests.
  • Prepared examination and patient rooms for [Type] procedures, checking supply availability and laying out instruments.
  • Volunteered to work additional shifts and overtime during busy periods to maintain proper staffing and floor coverage.
  • Promoted patient satisfaction by assisting with daily living needs such as bathing, dressing, toileting and exercising.
  • Examined and addressed lacerations, contusions and other physical symptoms in need of further attention.
Education and Training
Expected in | Business Administration And Management Strayer University, Whitmarsh Marylnd, GPA:

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School Attended

  • Strayer University

Job Titles Held:

  • Residential Property Manager
  • Senior Residential Manager
  • Certified Nurse Technician


  • Some College (No Degree)

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