Residential Property Manager Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Attentive and personable Administrative Assistant bringing 12 years of administrative support experience in dynamic office environments. Strong work history in document management, process improvement and regulatory compliance. Commended for cultivating positive work culture by cheerfully interacting with staff and customers.

  • Travel Administration
  • Transporting Files
  • Routing and Organizing Mail
  • Report Development
  • Program Files Maintenance
  • Paperwork Drafting
  • Faxing Paperwork
  • Customer and Client Relations
  • Correspondence Handling
  • Advanced MS Office Suite Knowledge
  • Meeting arrangements
  • Multi-line phone proficiency
  • Office administration
  • Writing reports
  • Appointment setting
  • Data entry
  • Social media knowledge
  • Database management
  • Package routing
  • Travel coordination
  • Relationship building
  • Presentation design
  • Policy and procedure modification
Work History
Residential Property Manager, 10/2011 to Current
Benchmark Senior Living Danvers, MA,
  • Oversaw management of 3 properties while providing general service to tenants.
  • Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
  • Kept properties in compliance with local, state and federal regulations, including prohibiting any form of discrimination in operational practices.
  • Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
  • Verified income, assets and expenses and completed file tracking sheet for each applicant.
  • Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
  • Handled tenant complaints promptly and appropriately, calling in repairmen and other support services as needed.
  • Delivered emergency 24-hour on-call service for tenants on building issues.
  • Conducted inspections of property grounds, buildings and equipment to identify maintenance concerns and direct timely repairs.
  • Promoted positive company and owner relationships through proactive attention to concerns.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
Concierge, 10/2009 to 09/2016
The Mentor Network New Castle, IN,
  • Drafted professional memos, letters and marketing copy to support business objectives and growth.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security.
  • Sorted and distributed mail correspondence between departments and personnel, including parcel packaging, preparation and efficient shipping.
  • Liaised with vendors, contractors and professional services personnel to ensure proper processing of orders in alignment with needs and specifications of management.
  • Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
  • Monitored and screened visitors to verify accessibility to inter-office personnel.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Received and routed business correspondence to correct departments and staff members.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Provided clerical support to 10 company employees by copying, faxing and filing documents.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Sorted, received and distributed mail correspondence between departments and personnel.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
  • Assisted in administrative duties for office team, including making phone calls, copies and schedules.
  • Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
  • Entered daily data in computer systems and documented office activities.
  • Handled complaints and questions, and re-directed calls to other team members as appropriate.
  • Corresponded with clients through email, telephone or postal mail.
Administrative Office Manager, 09/2002 to 11/2004
Medpace Lexington, KY,
  • Coordinated internal meetings, conferences and staff meetings.
  • Coordinated travel arrangements.
  • Created digital filing system to reduce paper usage and toner consumption.
  • Managed installation of new servers and installation of new phone system.
  • Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
  • Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
Office Assistant, 06/2001 to 08/2002
Apartment Association Of Southeastern Wisconsin City, STATE,
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries
  • Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members
  • Kept physical files and digitized records organized for easy updating and retrieval by authorized team members
  • Worked with upper management to complete complex projects on tight budgets within specific timelines
  • Ensured business records were accurate by consistently updating customer information
  • Routed incoming calls and faxes and drafted detailed messages to expedite response
  • Delivered expert clerical support by efficiently handling wide range of routine and special requirements
  • Remained solutions-oriented in face of complex problems to assist management and overall business direction
  • Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments
  • Supported Executive Director and Marketing Specialist with effective correspondence management, document coordination and customer relations
  • Compiled company information and related material and distributed it to candidates
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff
  • Managed multi-line telephone system and greeted claimants during office visits
  • Coordinated board and committee meetings, including schedules, information preparation and distribution
  • Assisted with event planning, including associated travel and logistical arrangements
  • Followed quality standards and procedures to minimize errors and maximize customer satisfaction
  • Worked with Office Manager to resolve client problems, improve operations and provide exceptional customer service
  • Produced professional and error-free letters, presentations and spreadsheets
  • Answered approximately 50 phone calls daily and pleasantly welcomed visitors to office
Bachelor of Science: Sociology, Expected in 10/2013
Carroll University - Waukesha, WI
  • Member of the campus Work-Study Program
  • Majored in Sociology
  • Minored in Art
  • Coursework in Religious Studies
  • Member of Chi Omega Fraternity

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Resume Overview

School Attended
  • Carroll University
Job Titles Held:
  • Residential Property Manager
  • Concierge
  • Administrative Office Manager
  • Office Assistant
  • Bachelor of Science

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