Talented administrative professional who goes above and beyond basic administrative tasks and takes on multiple projects at once, with extensive knowledge of Microsoft Office, AR/AP, QuickBooks and various other industry software.
Review tenant applications for processing and verification of eligibility to participate in Rural Development governed housing.
Assist in completing forms and obtaining required documents, Collect and enter data into the computer system to maintain tenant files, Collect rent, Inspection of units for rental to new tenants and for requirements of Rural Development guidelines.
Aid tenants in obtaining assistance thru various centers such as Senior, Community and Human Services.
Adhered to all confidentiality requirements at all times.
01/2007 to 01/2011
Office Manager/Admin AssistantVan De Voorde Electric, LLC – Cookeville, TN
Scheduling of all service calls, warranty calls, daily jobs, Workers' Comp., OSHA Regs., NEC Regs., Davis-Bacon Wages, AIA Contractor forms, Insurance Benefits, Payroll, also responsible for and created all computer databases, workbooks, forms, maintenance of all programs, created various spreadsheets for daily work, created forms, reports, and queries created a program for easy estimating and bidding jobs, along with all office duties such as 10-key, phones, billing, phones, incoming mail, outgoing letters, AP & A/R, & payroll.
Monitored payments due from clients and promptly contacted clients with past due payments.
Reconciled vendor statements and handled payment complaints or discrepancies.
01/2005 to 01/2007
Senior Customer Service AssociateCigna Insurance Company – Chattanooga, TN
Responsible for answering member questions concerning healthcare plans, benefits, reviewing claims, claim adjustments, assisting members and providers with billing questions (reviewing UB and HCFA/CMS1500 forms for diagnosis, CPT, ICD9 and HCPCS codes), following company policies to assure compliance of state mandates and guidelines, also responsible for utilizing various computer systems to identify provider contracts, Medicare/Medicaid, member benefits, and eligibility.
01/2004 to 01/2005
Dispatcher/Office ManagerA&B Body Shop, Inc. and Towing – Jacksonville, FL
Responsible for all incomings calls, mail, A/P, A/R, auto insurance claims, towing dispatcher, osha regulations, permits, inventory, banking and human resources.
01/2002 to 01/2004
Recon Specialist-Team LeaderFairbanks Capital Mortgage Corp – Jacksonville, FL
Managed a team of 4 Customer Service Representatives responsible for answering and/or researching question concerning mortgage payoffs and refinances. Keeping updated with Federal, State, County and City regulations and time limits for properly processing mortgages.
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Companies Worked For:
Van De Voorde Electric, LLC
Cigna Insurance Company
A&B Body Shop, Inc. and Towing
Fairbanks Capital Mortgage Corp
Job Titles Held:
Office Manager/Admin Assistant
Senior Customer Service Associate
Recon Specialist-Team Leader
Microsoft Office Suite
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