Livecareer-Resume
Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

Experienced Office Management and Administration Professional with 15+ years of experience optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Skills
  • Quick Books
  • Microsoft 360
  • Bilingual Spanish
  • Conflict resolution
  • Problem-solving
  • Adaptability
  • Computer tracking
  • Team leader
  • Customer service-focused
  • Recordkeeping skills
  • Problem resolution
  • Tenant and eviction laws
  • Property management
  • Leasing and sales
  • Payment processing
  • Documentation and reporting
  • Account management
  • Data entry
  • International sales support
  • Data entry skills
  • Payment collection
Work History
Residential Property Manager, 05/2019 to 02/2020
UgiEpping, NH,
  • Kept records accurate, detailed and fully compliant with reporting requirements to meet all state, local and federal housing requirements
  • Conducted property showings to highlight features, answer questions and redirect concerns to close contracts
  • Explained terms of lease and amounts to be paid to tenants
  • Ensured property is attractive and appealing for prospects
  • Assessed property when tenant vacated property, compiled information and wrote reports regarding findings for submission to accounting
  • Established key relationships with potential leasers and renters
  • Maintained current contract files as prescribed by company contract policies and procedures
  • Carefully screened tenancy applicants, pulling background investigations, credit reports and past rental history
  • Distributed and followed up on tenant renewal notices
  • Handled tenant complaints promptly and appropriately, calling in repairmen and other support services as needed
  • Scheduled outside contractors for major maintenance issues
  • Communicated effectively with owners, residents and on-site associates
  • Verified income, assets and expenses and completed file tracking sheet for each applicant
  • Promptly responded to tenant complaints and concerns for over 80 properties
  • Introduced prospective tenants to types of units available and performed tours of premises
  • Coordinated with janitorial and engineering staff on maintenance and upkeep
  • Maintained current contract files as prescribed by company contract policies and procedures
  • Carefully screened tenancy applicants, pulling background investigations, credit reports and past rental history
  • Followed up on delinquent tenants and coordinated collection procedures
  • Handled tenant complaints promptly and appropriately, calling in repairmen and other support services as needed
  • Evictions: Prepare all eviction paperwork, filings , Court representative for property management company
  • Coordinate housekeeping and PM's. took pictures and wrote reports regarding findings for submission to Property Management /Owners
Operations Coordinator, 05/2015 to 05/2019
24/7 Cleaning & Labor ServicesCity, STATE,
  • Worked with property managers and general contractors for all cleaning and labor needs
  • Coordinated daily workflow through task prioritization and concise scheduling
  • Followed quality standards and procedures to minimize errors and maximize customer satisfaction
  • Scheduled support staff to guarantee complete coverage for every shift
  • Identified concerns with facilities, including repair needs and major maintenance concerns, and escalated issues to management
  • Collaborated closely with clients to better understand entire project scope.
  • Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
  • Reviewed project details to specify correct materials and equipment for job sites.
  • Verified completed projects met approved time, quality and cost estimates.
Customer Service Sales Coordinator, 01/1990 to 11/2009
Peppers Unlimited, IncCity, STATE,
  • Developed key operational initiatives to drive and maintain substantial business growth
  • Stayed current with market trends to determine optimal pricing of goods and services and to capitalize on emerging opportunities
  • Conducted target market research to scope out industry competition and identify advantageous trends
  • Managed key accounts, including developing sales presentations and promotion initiatives to drive product sales and increase brand awareness
  • Applied established sales techniques and persuasive communication skills to meet personal sales objectives
  • Upheld all company policies and implemented standards in fair manner
  • Orchestrated positive customer experiences at all stages by overseeing every area of Sales operations
  • Maintained high standards of food quality by reviewing shipments
  • Reviewed pricing and ordered food ingredients, and supplies
  • Maintained compliance with company policies and procedures for food safety, sanitation and quality
  • Exceeded call monitoring expectations through accurate reporting and processing.
  • Checked prices and calculated totals for accurate invoice processing.
  • Completed daily cycle counts to maintain accuracy of records.
  • Audited and corrected discrepancies in inventory numbers.
  • Assisted customers by answering questions and fulfilling requests.
  • Processed Orders
  • Placed orders with Vendors and expedited inbound shipments. import/export.
Education
High School Diploma: , Expected in 06/1983
William Workman High School - City Of Industry, CA
GPA:

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Resume Overview

School Attended

  • William Workman High School

Job Titles Held:

  • Residential Property Manager
  • Operations Coordinator
  • Customer Service Sales Coordinator

Degrees

  • High School Diploma

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