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residential property manager resume example with 20+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Skilled property management professional experienced overseeing operational aspects, tenant relations, office management and maintenance coordination. Successful balancing tenants rights with business considerations to achieve financial targets. Excellent interpersonal, communication and leadership abilities. Quality-focused Property Manager with genuine care for property conditions. Skilled at providing both resident satisfaction and fulfilling property owner needs. Provider of smooth operations and rapid conflict and crisis resolutions. Property Manager versed in all aspects of leasing, marketing, staffing, financial reviews and budgeting.

Skills
  • Knowledge of leasing and market conditions
  • Commercial property
  • Fair housing mandates
  • Leadership
  • Problem resolution
  • Planning
  • Sales and marketing
Education and Training
Capital High School Santa Fe, NM, Expected in 05/1995 GED : - GPA :
Experience Property Management
The Cato Corporation - Residential Property Manager
Raleigh, , NM 06/2010 - 01/2022
  • Provided tours of property and amenities to prospective tenants and offered valuable information regarding major features.
  • Created and updated marketing materials for department programs and properties.
  • Reviewed completed applications and assessed household information against file history and program regulations.
  • Compiled and conveyed all operational and financial data to regional manager.
  • Maintained in-depth knowledge of competition through consistent evaluation of market conditions and trends.
  • Collected and maintained careful records of rental payments.
  • Remained aware of all construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
  • Built relationships with service vendors and submitted associated billing statements.
  • Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.
  • Coordinated with maintenance and contractors to promote timely turnovers after move-outs.
  • Exercised direct supervision over property staff.
  • Conducted new employee training and annual performance reviews.
  • Forwarded suit list to attorney on delinquent tenants and testified in court in connection with delinquent judgments and possession litigation.
  • Solicited and analyzed bids for repairs, renovation and general maintenance.
  • Updated tenant and unit information to keep current in housing database.
  • Handled resident complaints and expedited maintenance requests.
  • Collected monthly assessments, rental fees, deposits and payments.
  • Managed 160 apartments and addressed all tenants' issues.
  • Taught, promoted and enforced safe work practices among on-site staff.
  • Executed leases with new and returning tenants, collecting all pertinent information including background investigations and credit checks.
  • Disbursed petty cash to engineering staff and property personnel.
  • Wrote clear and concise owner's reports based on findings from quarterly financial statements.
  • Contacted tenants to collect overdue rent or to discuss other important issues.1
The Cato Corporation - Store Manager
Savannah, , NM 04/2006 - 04/2010
  • Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Updated store pricing, signage and merchandising to promote specials, sales and discounts.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Oversaw POS operations and cash management to reduce errors.
  • Prioritized sanitation, safety and health standards in work areas to meet OSHA requirements.
  • Oversaw merchandising and displays, signage, decorations and cleaning to maintain safety and readiness for customers.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
Ross Dress For Less - Store Manager
City, , NM 06/2000 - 04/2006
  • Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
  • Corrected operational discrepancies by developing and executing process improvements.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Oversaw merchandising and displays, signage, decorations and cleaning to maintain safety and readiness for customers.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Improved store status by implementing process improvements and identifying performance gaps for corrective action.
  • Prioritized sanitation, safety and health standards in work areas to meet OSHA requirements.
  • Oversaw POS operations and cash management to reduce errors.
  • Updated store pricing, signage and merchandising to promote specials, sales and discounts.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Resolved customer problems by investigating issues, answering questions and building rapport.

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Resume Overview

School Attended

  • Capital High School

Job Titles Held:

  • Residential Property Manager
  • Store Manager
  • Store Manager

Degrees

  • GED

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