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Results-oriented Sales Floor Associate possessing in-depth understanding of sales principles and customer service practices. Well-versed in monitoring inventory levels, maintaining orderly merchandise displays and facilitating payments. Self-motivated individual with strong desire to succeed and meet goals. Knowledgeable and dedicated customer service professional. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
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- Introduced prospective tenants to types of units available and performed tours of premises.
- Communicated with clients and tenants while offering strategic solutions to remedy problems.
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services as needed.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet all state, local and federal housing requirement
- Kept meticulous records of all correspondence between management and tenants.
- Communicated effectively with owners, residents and on-site associates.
- Completed final move-out walk-throughs with tenants to identify any required repairs.
- Followed up on delinquent tenants and coordinated collection procedures.
- Scheduled outside contractors for major maintenance issues.
- Performed background checks
- Evictions
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
- Completed setup, breakdown and product preparation for promotional displays and in-store demonstrations.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Assisted customers by answering questions and fulfilling requests.
- Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
- Assisted customers with locating and choosing merchandise in any store department.
- Maintained clean sales floor and straightened and faced merchandise.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Skilled using cash register including processing sales discounts and refunds.
William Workman High School - City Of Industry, CA
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Resume Overview
School Attended
- William Workman High School
Job Titles Held:
- Assistant Manager
- Sales Associate
Degrees
- High School Diploma
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