residential program manager resume example with 16 years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
  • Proficient in
  • Microsoft Office: Word, Excel, Power Point, Publisher, Outlook
  • Jenark
  • Database Management
  • Meeting Planning
  • Project Planning/Coordination
  • Bookkeeping
  • Organizational Management
  • Expense Reporting
  • Financial Budgeting
  • Onesite
  • Behavioral Management
  • Compassionate Client Care
  • Knowledge of State Regulations
  • Charting and Documentation
  • Client Documentation
  • Client Safety and First Aid
  • Crisis Management
  • Appointment Scheduling
  • Transportation
  • Medication Administration
  • Behavior Redirection
  • Quality Program Protocols
Residential Program Manager, 12/2019 - Current
Penn Mar Organization, Inc. Shrewsbury, PA,
  • Interacted with residents' guardians on continuous basis, keeping communication lines open and addressing concerns swiftly.
  • Participated in investigations regarding injuries and allegations of abuse, misconduct and discrimination and provided honest, thorough information.
  • Helped residents receive recommended services, physical therapy and speech therapy.
  • Inspected building each day for hazards and safety issues and had issues addressed immediately by maintenance personnel.
  • Responded to crisis situations quickly to maintain calm and immediately determine level of assistance needed.
  • Fostered relationships with residents and worked with new residents to optimize acclimation and ease transition to new living environment.
  • Led weekly meetings to address resident concerns and educate on changes to policies and procedures.
  • Conferred with medical personnel to understand backgrounds and needs of residents.
Auditor, 08/2014 - 11/2019
General Dynamics Rensselaer, NY,
  • Perform many types of audits of Department of Defense (DOD), including audits of contractor proposals, audits of estimating, budget (Forward Pricing Rate agreement), and accounting systems, incurred cost (multiple years) audits, billing system, Labor system, rate check verification, Disclosure Statement, Cost Accounting Standard compliance audit, Agreed Upon procedures audit, Update/Follow-up audit, special project audit
  • Review management controls, policies relating to the internal control and practices affecting or reflecting the financial condition and operation of Department of Defense and other Federal agency
  • Conduct interview on contractor employee relating to floor check
  • Research and analyze financial data to determined compliance with applicable regulation and legal requirement and performance transaction testing using statistical sampling, judgmental selection or regression analysis as necessary;
  • Document finding after performing transaction testing; prepare audit report and include the result of the finding; perform the audit within the deadline
  • Communicate with the contractor officer or Administrative Contracting Officer during the time of the audit for any due date changes for completion of the audit
  • Prepare and maintain fully supporting documentation in electronic audit software (APPS) in accordance with professional standards
  • Apply analytical methods using audit software to identify and resolve audit issues
  • Review and analyzed financial date and reporting to ensure validity
  • Prepare risk assessment relating to the assign audit
  • Review and approve Wide Area Workflow (WAWF) voucher for billing through Defense Finance Accounting Service (DFAS)
Property Manager, 05/2010 - 07/2014
Bluestone Properties Bastrop, TX,
  • Performed management duties critical to the overall maintenance and management of Multifamily Project-Based Section 8 and Low Income Tax Credit residential facilities composed of 12 buildings composed of 102 units’ town homes with the organizational goals of company and Department of Housing and Urban Development (HUD)
  • Lead various audits of the property regarding corporate and government compliance
  • Experienced in data collection and financial data analysis
  • Authored and defended audit reports and made recommendations for process improvements
  • Oversee the complete operations of the building including administration, tenant relations, maintenance and peripheral grounds upkeep
  • Perform accounts receivables for rental payments, collection of delinquent rents and accounts payables to vendors
  • Obtain bids for contract services and oversee projects
  • Analyze financial data, explain both favorable and unfavorable variance, and adjust purchasing power to increase Net Operating Income (NOI) for the property
  • Led the reduction of delinquency through issuing pay or quit legal notices in a timely manner
  • Manage daily and monthly metrics to track vendor orders, State licenses and certificates
  • Create processes for negotiating and organizing lease agreements and rental agreements
  • Maintain appropriate rental records, various forms and required correspondence
  • Provide informative and marketing-based tours and leasing of apartments
  • Inspect apartments and oversee expeditious readiness preparations for new move-ins
  • Coordinate and implement maintenance requests, and ensure timely and quality repairs
Assistant Manager, 05/2007 - 05/2010
El Pollo Loco Holdings Palm Springs, CA,
  • In building management, operations oversight and inspections
  • Responsible for handling complaints and scheduling maintenance
  • Effectively resolved disputes including payment demands, evictions and deposit demands
  • Conducted site tours of the property to prospective tenants
  • Actively conducting move-in and move-out inspections of units to determine applicable charges
  • Performed inspections to determine market readiness and implementation of high quality standards of cleanliness and appearance
Education and Training
Masters Degree: Business Administration in Accounting, Expected in 01/2014
Status -
Certified Accredited Residential Manager: , Expected in 01/2014
Institute of Real Estate Management (IREM) - ,
Status -
Bachelors Degree: Accounting, Expected in 01/2012
Status -
Fair Housing, Accredited Residential Manager, Leasing Specialist, Customer Service Basic Budgeting and Accounting for Real Estate Management PACE award 2011 LIHTC low income housing tax credit 2010 COS certified occupancy specialist 2008,

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Resume Overview

School Attended

  • Institute of Real Estate Management (IREM)

Job Titles Held:

  • Residential Program Manager
  • Auditor
  • Property Manager
  • Assistant Manager


  • Masters Degree
  • Certified Accredited Residential Manager
  • Bachelors Degree

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