Residential Inbound Sales Representative Resume Example Company Name

RESIDENTIAL INBOUND SALES REPRESENTATIVE

Professional Summary

Articulate and highly-skilled Inbound Call Center Representative provides accurate, friendly customer service by navigating multiple computer systems, applications and utilizing search tools to find information. Manages customer inquiries daily in fast-paced environment to meet deadlines while working within strict metrics. Drives loyalty and strengthens new and existing customer relationships through exceptional experiences and valuable insights.

Work History

Company Name- Lead Line Cook
City, State10/2021 - Current

Created 150 -200 identical dishes numerous times daily with consistent care, attention to detail and quality.
Maintained well-stocked stations with supplies and spices for maximum productivity.
Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Grilled meats and seafood to customer specifications.

Company Name- Supervisor
City, State11/2020 - 09/2021

Mastered all stations in BOH including pasta, fry, saute, grill, prep, pantry, and pizza station
Trained and assisted new kitchen staff members
Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste
Monitored adherence to corporate policies, procedures, and standards as well as industry health and safety regulations
Created identical dishes numerous times daily with consistent care, attention to detail and quality
Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity
In charge of opening restaurant
Accepted, directed, organized, and signed off on all deliveries from various distributors

Company Name- Residential Inbound Sales Representative
City, State09/2019 - 10/2020

Promptly and efficiently manage high volume of inbound and outbound calls accurately and professionally while adhering to timing specifications.
Engage with clientele through sustainable rapport and active listening while maintaining professional verbal and written communication.
Capitalize on opportunities to produce new or additional areas of business with intent to exceed applicable collective metrics expectations.
Preserve and protect the confidentiality or proprietary and sensitive company and consumer information through adherence of self regulation.
Execute and attract interactions of clientele within center database to appointed practices utilizing provided proprietary system, software, and tools.
Conduct profession with a passionately-driven, genuine, positive, and respectful attitude directed towards associates, partners and clientele.

Company Name- Line Cook
City, State05/2019 - 08/2019

Checked each food item for freshness and provided feedback to kitchen supervisor for removal
Changed and sanitized all cutting boards, benches and surfaces between tasks to avoid cross-contamination
Followed restaurant stock management schedule to monitor product freshness and rotate out old products
Received food orders from cashiers and cooked items quickly to complete entire order together and serve hot
Prepared average of 200 orders each shift
Prepared identical dishes numerous times daily with consistent care, attention to detail and quality
Unloaded food supplies from distributor trucks to efficiently organize inventory

Company Name- Line Cook
City, State05/2019 - 08/2019

Upheld optimal staff and customer protections by monitoring food handling, cleaning and sanitation protocols
Handled portion control activities according to specified instructions provided by chef
Transitioned between breakfast and dinner service
Prepared food items such as meats, poultry and fish for frying purposes
Communicated closely with the head chef to fully understand special orders for customers, including those with food allergies and gluten intolerance
Distributed food to team members with efficiency in high-volume environment

Company Name- Line Cook
City, State02/2017 - 09/2019

Mastered all stations including: pantry, raw bar, sushi, prep, back haul, saute, fry, flat top, and broil.
Maintained well-stocked stations with extra attention to organization and efficiency
Instructed new staff in proper food preparation, storage, use of kitchen equipment, sanitation and safety
Upheld optimal staff and customer protections by monitoring food handling, cleaning and sanitation protocols
Prepared identical dishes numerous times daily with consistent care, attention to detail and quality
Grilled meats and seafood to customer specifications
Followed restaurant stock management schedule to monitor product freshness and rotate out old products
Prepared food for large parties plus reservations upward of 500 guests on average
Sanitized kitchen surfaces and equipment by cleaning grills, griddles, ovens and fryers

Accomplishments

Earned My Associates of Arts in Psychology.
Placed First Place in the ProStart State culinary competition in 2017 and 2018. Then went on to compete nationally in Charleston, SC and Providence, RI. Placing 7th and 9th in the nation.
Coached the 2019 ProStart state champion team. Which went on to place 5th in the ProStart National Invitational in Washington D.C
Worked for/with some of the most respected chefs/ investors in the Tampa Bay area: (Adam Polisei, Jeannie Pierola, Ferrell Alvarez, Brian Lampe, Deborah Hladky, Robert Gilbert)
Graduated with a 4.0 and in the National Honors Society from high school
Started my own food blogging channel
Rewarded over $60,000 in various scholarships to culinary schools across the nation.
Earned $250 towards any airline flight, and an Xbox One for exceeding Charter Communications Sales expectations
Consistently performed in the top 5% of all call center sales, and top 10% in the nation for sales.

references

I take pride in the places I work and the relationships I have. Here I have listed some of the most recognizable people that I have worked for and with throughout my career and time in the work place.

Juan Escoda (Bilingual Residential Inbound Sales Manager)- (813)-789-8999 (Juan.escoda@charter.com)
Cindi Eberhart (HR Representative for Charter Communications)- (407)-808-7768
Adam Polisei (Executive Chef of Ocean Prime, and Forbici Modern Italian)- (586)-855-7456
Brian Lampe (Executive Chef/ Owner of Rooster & the Till, Gallito Taqueria, and Nebraska Mini Mart)- (813)-735-3239
Debra Hladky (Executive Chef and Culinary Instructor at Leto High School)- (727)-698-3410
Chris Martin (General Manager of Nebraska Mini Mart)- (813)-418-0026
Lindsay Ingraham (General Manager of Gallito Taqueria)- (508)-965-0221
Edison Meija (Line Cook at Ocean Prime, Fresh KItchen, and Forbici Modern Italian)- (813)-447-6565

Skills

Inbound and Outbound Calling
Good listening skills
Professional telephone demeanor
Strategic sales knowledge
Creative problem solving

Negotiation
Flexible & Adaptable
High-volume call centers
Performance metrics

Education

University of South FloridaCityExpected in 07/2022Bachelor of Arts: Economics

Coursework in Economics, Finance, Marketing, and Business.
Member of Sigma Pi Fraternity.
Maintaining a 3.0 overall GPA while working full-time

Hillsborough Community CollegeCity07/2020Associate of Arts: Psychology

Coursework in Psychology, Sociology, and General Education courses
Graduated HCC with a 3.1 overall GPA
Worked full-time throughout both of my years at HCC
Earned and completed my associates of arts degree in Psychology

Certifications

ServSafe Certification

Resume Overview

School Attended

University of South Florida
Hillsborough Community College

Job Titles Held:

Lead Line Cook
Supervisor
Residential Inbound Sales Representative
Line Cook

Degrees

Bachelor of Arts : Economics
Associate of Arts : Psychology

Residential Inbound Sales Representative Resume Example

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