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Residential Inbound Sales Representative Resume Example

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RESIDENTIAL INBOUND SALES REPRESENTATIVE
Professional Summary

Hardworking Sales/ Customer Service Representative with experience meeting customer needs via telecommuting roles. Skilled at listening to customers, meeting productivity targets and maintaining current knowledge of company offerings. Offering empathy, reliability and enthusiasm for satisfying customers. Gifted in working with stressed, confused, and upset individuals in need of benefits, information, and supportive guidance. Effective at operating within company regulations and department guidelines to manage telephone calls, emails, letters, and in-person requests for assistance.

Skills
  • Outbound and Inbound calls
  • High-volume call centers
  • Knowledgebase software
  • Quality assurance standards
  • Closing skills
  • Documentation
  • Complaint resolution
  • Sales proficiency
Work History
09/2019 to CurrentResidential Inbound Sales RepresentativeCharter Communications | Tampa, FL
  • Promptly and efficiently manage high volume of inbound and outbound calls accurately and professionally while adhering to timing specifications.
  • Engage with clientele through sustainable rapport and active listening while maintaining professional verbal and written communication.
  • Effectively identify unique needs of clientele and address with researched and clarified solutions or alternatives that meet or exceed expectations.
  • Capitalize on opportunities to produce new or additional areas of business with intent to exceed applicable collective metrics expectations.
  • Preserve and protect the confidentiality or proprietary and sensitive company and consumer information through adherence of self regulation.
  • Execute and attract interactions of clientele within center database to appointed practices utilizing provided proprietary system, software, and tools.
  • Routinely examine company policies, products, and practices for introductions, revisions, or terminations to provide knowledgeable customer service.
  • Consistently exemplify organizational structure aimed at maintain a detail oriented professional atmosphere.
  • Epitomize ethical and appropriate conduct during and after operations to protect the essence of successful work environments and appearances.
  • Conduct profession with a passionately-driven, genuine, positive, and respectful attitude directed towards associates, partners and clientele.
02/2017 to 09/2019Line CookOcean Prime | Tampa, United States
  • Maintained well-stocked stations with supplies and spices for maximum productivity
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment, sanitation and safety
  • Upheld optimal staff and customer protections by monitoring food handling, cleaning and sanitation protocols
  • Received food orders from cashiers and cooked items quickly to complete entire order together and serve hot
  • Prepared identical dishes numerous times daily with consistent care, attention to detail and quality
  • Grilled meats and seafood to customer specifications
  • Followed restaurant stock management schedule to monitor product freshness and rotate out old products
  • Prepared average of 200 orders each shift
  • Sanitized kitchen surfaces and equipment by cleaning grills, griddles, ovens and fryers
  • Checked each food item for freshness and provided feedback to kitchen supervisor for removal.
  • Prepared identical dishes numerous times daily with consistent care, attention to detail and quality.
05/2019 to 08/2019Line CookGallito Taqueria | Tampa, FL
  • Checked each food item for freshness and provided feedback to kitchen supervisor for removal
  • Changed and sanitized all cutting boards, benches and surfaces between tasks to avoid cross-contamination
  • Followed restaurant stock management schedule to monitor product freshness and rotate out old products
  • Received food orders from cashiers and cooked items quickly to complete entire order together and serve hot
  • Prepared average of 200 orders each shift
  • Prepared identical dishes numerous times daily with consistent care, attention to detail and quality
  • Unloaded food supplies from distributor trucks to efficiently organize inventory
05/2019 to 08/2019Line CookNebraska Mini Mart | Tampa, FL
  • Upheld optimal staff and customer protections by monitoring food handling, cleaning and sanitation protocols
  • Handled portion control activities according to specified instructions provided by chef
  • Transitioned between breakfast and dinner service
  • Prepared food items such as meats, poultry and fish for frying purposes
  • Communicated closely with the head chef to fully understand special orders for customers, including those with food allergies and gluten intolerance
  • Distributed food to team members with efficiency in high-volume environment
Education
07/2020Associate of Arts | PsychologyHillsborough Community College, Tampa, FL
  • Received over $30,000 in scholarships to different culinary schools across the country.
  • Received a renewable $2000 scholarship from the Upper Tampa Bay Education Foundation for excellence.
  • Graduated high school with a 4.0 GPA, in the top percentile of my class.
  • Traveled and competed nationally through the culinary program at Leto High school.
Expected in 07/2022Bachelor of Arts | EconomicsUniversity of South Florida, Tampa, FL
  • Coursework in Economics, Finance, Marketing, and Business.
  • Member of Sigma Pi Fraternity.
  • Graduated with 3.0 GPA from Hillsborough Community College
Accomplishments
  • Placed First Place in the ProStart State competition in 2017 and 2018.
  • Mentored the 2019 ProStart state champion team team. Also placed 5th in the ProStart National Invitational.
  • Worked for/with some of the most respected chefs in the Tampa Bay area (Adam Polisei, Jeannie Pierola, Ferrell Alvarez, Brian Lampe, Deborah Hladky, Robert Gilbert)
  • Graduated in National Honors Society.
  • Earned my ServSafe certification.
  • Acknowledged for extraordinary service by supervisors, and managers.
  • Started my own food blogging channel.
  • Consistently performed in the top 5% of call center, and top 10% in the nation for sales.
  • Earned $250 towards any airline flight, and an Xbox One for exceeding Charter Communications Sales expectations.
  • Earned My Associates of Arts in Psychology.
references

I take pride in the places I work and the relationships I have. Here I have listed some of the most recognizable people that I have worked for and with throughout my career and time in the work place.

  • Adam Polisei (Executive Chef of Ocean Prime)- (586)-855-7456
  • Brian Lampe (Executive Chef of Rooster & the Till, Gallito Taqueria, and Nebraska Mini Mart)- (813)-735-3239
  • Debra Hladky (Executive Chef and Culinary Instructor)- (727)-698-3410
  • Chris Martin (General Manager of Nebraska Mini Mart)- (813)-418-0026
  • Lindsay Ingraham (General Manager of Gallito Taqueria)- (508)-965-0221
  • Edison Meija (Line Cook at Ocean Prime, Fresh KItchen)- (813)-447-6565
  • Cindi Eberhart (HR Representative for Charter Communications)- (407)-808-7768
Certifications

ServSafe Certification

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Resume Overview

Companies Worked For:

  • Charter Communications
  • Ocean Prime
  • Gallito Taqueria
  • Nebraska Mini Mart

School Attended

  • Hillsborough Community College
  • University of South Florida

Job Titles Held:

  • Residential Inbound Sales Representative
  • Line Cook

Degrees

  • 07/2020 Associate of Arts | Psychology
    Expected in 07/2022 Bachelor of Arts | Economics

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