LiveCareer-Resume

residential house manager resume example with 12+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary

Detail-oriented, responsive and adaptable to changing conditions.

Friendly and upbeat professional with history of exceeding customer service expectations. Calm and composed in stressful situations and capable of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions.

Skills
  • Customer service
  • Customer assistance
  • Issue resolution
  • Payment processing
  • Event promotion
  • Conflict and dispute resolution
  • Workplace safety
  • Territory management
Experience
Residential House Manager, 08/2018 to Current
Bay State Community ServicesPembroke, MA,
  • Help residents living with Developmental Disabilities and physical conditions with personal needs.
  • Respond to crisis situations quickly to maintain calm and immediately determine level of assistance needed.
  • Develop and deepen relationships with residents, their family and residential staff.
  • Interface with residents to address and resolve complaints or grievances.
  • Foster relationships with residents, and work with new residents to optimize acclimation and ease transition to new living environment.
  • Lead meetings when deemed necessary to receive resident concerns and educate on changes to policies and procedures.
  • Plan and execute activities and vacations of residents' choice.
  • Meet deadlines for each residents yearly medical exams.
  • Assist with all banking needs.
  • Effectively control the release of residents confidential information.
  • Keep records current and accurate.
  • Direct and motivate team of 16 DSPs in residential setting.
  • Execute new training initiative to improve skills and develop leaders from within.
  • Manage DHS-mandated recordkeeping and paperwork to remain in compliance with DHS rules and regulations for 2 homes and 14+ residents.
Production Assembler, 05/2011 to 11/2018
Cummins India Ltd.Indianapolis, IN,
  • Rotated through series of many different stations and different lines based on company needs.
  • Quality checked seating components to determine conformance to specifications, disposing of any unacceptable parts.
  • Trained new employees on parts recognition and proper assembling of parts on seats in an accurate and time manner to support team efficiency.
  • Cleaned work areas regularly to keep team efficient and eliminate any safety concerns.
  • Used operational knowledge of systems, tools, parts and components to solve problems arising during assembly.
  • Used air controlled machinery safely and according to manufacturer instructions to prevent workplace accidents.
Residential House Manager, 01/2009 to 03/2011
Bay State Community ServicesWoburn, MA,
  • Supervised three CILA homes with 22 residents and approximately 20+ employees.
  • Gained knowledge of relevant statutes, laws, ethical codes and regulations to adhere to best standards for Community Integrated Living Arrangements.
  • Conducted evaluations for residents to execute the needs of each resident.
  • Assisted each resident in integrating in their community to the best of their ability.
  • Responded to crisis situations quickly to maintain calm and immediately determine level of assistance needed.
  • Completed daily resident welfare checks and coordinated with residential staff to ensure resident needs were met.
  • Office management: included record keeping, created efficient forms, purchased equipment and office supplies.
  • Assisted residents with all banking business.
  • Set-up, transport and assist each residents with necessary medical, dental, vision and special appointments. Also complete the follow-up instructions of the doctor.
  • Conducted monthly meetings with directors and assessed and advocated resident needs; recommended solutions and strategies to improve resident care and satisfaction.
Cashier/Greeter/Wing Certified Trainer, 06/2008 to 07/2009
Buffalo Wild WingsCity, STATE,
  • Administered excellent guest service in the areas of greeting and seating.
  • Train all necessary staff on the Point-of-Sale system and promote excellence.
  • Politely handle guests complaints with empathy, apologies and guest satisfaction.
  • Maintain inventory of special sauces and BBW public merchandise.
  • Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Unboxed new merchandise and added to shelves in accordance with planograms and stock rotation policies.
  • Drove sales and add-on purchases by promoting specific item options to customers.
  • Maintained cleanliness of service counters, entrance and restroom facilities.
  • Answered phone calls to assist customers with orders for pick-up and questions.
Education and Training
: Electronic Claims Professional, Expected in to Computers System Institute - Chicago,
GPA:
: Certified Nursing Assistant, Expected in to Inservicer's College of Nursing - Crown Point ,
GPA:
: Microsoft Window Applications, Expected in to Career Resource Center - Gary,
GPA:

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Resume Overview

School Attended

  • Computers System Institute
  • Inservicer's College of Nursing
  • Career Resource Center

Job Titles Held:

  • Residential House Manager
  • Production Assembler
  • Residential House Manager
  • Cashier/Greeter/Wing Certified Trainer

Degrees

  • Some College (No Degree)
  • Some College (No Degree)
  • Some College (No Degree)

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