Dependable Manager bringing management experience and a willingness to take on added responsibility to meet company goals and mission. Enthusiastic team player with a strong work ethic and advanced complex problem solving skills.
S KILLS Exceptional interpersonal communication Expertise in crisis intervention techniques Client account management Public speaking ability Effective leader Microsoft Office proficiency Budget development Excellent planner and coordinator Staff training/development Relationship/team building Employee scheduling Customer service-oriented Efficient multi-tasker
Circle of Nations SchoolWahpeton, NDResidential Dorm Manager
Worked directly with School Administrators and other department heads to positively provide the best services and care to our student population.
Supervised up to 19 staff which included residential staff, school resource officers and residential counselors to ensure the overall operation of the school's residential program was implemented.
Hired, trained, coached and mentored staff to ensure smooth adoption of the residential program.
Offered constructive feedback and contributed ideas at weekly Dorm Manager's meeting and weekly staff meetings.
Led a multidisciplinary program that served 150 students.
Planned educational and recreational activities which were on campus and off campus for up to 150 students throughout the school year.
Responsible for reviewing, evaluating and providing feedback on individual staff performances.
Investigated and problemed solved issues with students.
After investigations were conducted, wrote reports and distributed to department heads regarding student's behavior.
Responsible for maintaining the residential budget throughout the school year.
Trained all staff (up to 120 staff) campus wide in Crisis Prevention Intervention (CPI).
Facilitated and instructed staff and students in the Project Adventure Ropes Course on campus.
Spearheaded fundraisers on and off campus for the residential program.
Involved in many committees such as the Employee Wellness program, Student Wellness program, and PowWow committee.
Implemented wellness programs and served as a PEP (Physical Education Program) Running Coach.
Served as the advisor for the Dorm Council (Student government).
Collaborated with businesses and community groups to involve our students in community building and relationships.
Circle of Nations SchoolWahpeton, NDChild Protection Officer
Provided comprehensive child protection and juvenile delinquency prevention services in a 24 hour daily residential school environment.
Assisted school administration with planning, implementation, and evaluation of comprehensive program strategies.
Acted as a single point of contact for state, county, and tribal Child Protection agencies in all child abuse and neglect reporting procedures.
Lead the school Child Protection Team (CPT) and organized CPT meetings in all matters regarding student safety, behavior, consequences, legal issues, out-of-school suspension, school site intervention, off-campus intervention and Special Education safeguards.
Entered campus wide data for integration into a shared network system and created and maintained student files.
Enforced the rules of the school.
Investigated all infractions of the school policies by conducting interviews with the students.
Prepared case reports from allegations, interview transcripts of interviews and physical evidence.
Developed presentation and training materials to educate colleagues about the student population's gang activity.
Searched the building and grounds, living quarters and work areas for contraband.
Led disciplinary hearings and made recommendations for appropriate consequences.
Supervised youth's daily activities, including school, meals and recreation time.
Observed behavior of students individually and in groups.
Built solid relationships with staff and students to help keep the institution safe and secure.
Physically restrained physically acting out students when disturbances required physical intervention.
Responsible for accessing and taking control of any stressful situation in a professional and calm manner.
Trained all staff campus side (up to 120 staff) in Crisis Prevention Intervention (CPI).
Developed and ran programs to increase awareness of the causes and effects of drug and alcohol abuse.
Served as part of an on-call emergency response team for crisis intervention with the the facility.
Daybreak Girls HomeDenver, COCounselor
Counseled clients to help them understand and overcome personal, social and behavioral problems.
Consulted with other staff members regarding treatment plans as deemed appropriate by the lead clinical therapist.
Co-faciliated group therapy sessions each week.
Conducted one-on-one counseling sessions with assigned clients.
Consulted with clients when developing long term treatment plan goals and objectives.
Drafted monthly summary to review each client's level of participation and progress in the program.
Administered oral medications, following a physicians's prescriptions and procedures.
Encouraged clients to get involved in social, recreational and other therapeutic activities to enhance interpersonal skill and develop social relationships.
Supervised the residential clients during class and field trips.
Grand Forks, NDCustomer Service Representative
Politely assisted customers via telephone.
Provided an elevated customer experience to generate a loyal clientele.
Developed reputation as an efficient service provider with high levels of accuracy.
Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
Served as the main liaison between customers and service technicians.
Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
Directed calls to appropriate individuals and departments.
Learned, referenced and applied product knowledge information.
University of North DakotaGrand Forks, NDBachelor of Arts: PsychologyPsychology
CPI Certified Instructor Project Adventure Certified Instructor CPR, AED and First Aid LSCI (Life Space Crisis Intervention) Medication Administration Suicide Prevention Child Abuse and Mandated Reporting FERPA (Family Education Rights and Privacy Act Continuity of Operations Plan (COOP) Emergency Response Plan (ERP)
Blood Borne Pathogens
Attended several seminars, trainings and conferences