Mental health professional driven to help others overcome personal obstacles. Comfortable working autonomously or in a team-based setting.
Maintain order and communication/enforce agency rules and policies.
Take responsibility for decision-making in crisis situations, including calling police and other emergency services.
Provide orientation and training for new staff.
Ensure the registration of clients and documentation of services provided during shift are carried out in accordance with established procedures. Ensure adequate logging of activities/concerns during shift.
Conduct regular supervision with each team member and document in accordance with agency policies.
Communicate with the Shelter Project Manager in a timely fashion regarding staff performance issues.
Conduct job performance evaluations for each team member in accordance with agency policies.
Assume on-call supervisor responsibilities as scheduled.
Coordinate assessment and referral of clients from shift staff to specialized program staff or to outside services.
Brief staff regarding significant occurrences, potential problems and client needs.
Assign staff to areas of responsibility, including specific tasks and monitoring of facilities.
Ensure continuous coverage of all areas of shelter during shift, and that all responsibilities of shift counselors are fulfilled.
Ensure that shift duties are completed.
Coordinate screening and acceptance of referrals from various sources. Ensure that client staging operation is handled efficiently and consistently. Coordinate shift participation in the preparation, organization, serving and cleanup of any meal service scheduled during the shift.
Coordinate program activities and services that occur during shift.
Coordinate recruitment and supervision of client volunteers needed during shift.
Coordinate supervision and support of community volunteers who volunteer during shift.
Work with Shelter Project Manager to ensure coordination between shifts, off-site shelter lo-cations and other DESC programs.
Assist clinical staff in the coordination of services to residents; contact residents' outside service providers as necessary.
Assist clinical staff in the initiation, facilitation and promotion of on-site activities, therapeutic support groups, outings and community meetings.
Manage all building operations in the absence of Project Manager and other staff as assigned.
Operate all functions in lobby office, including checking visitors in and out, answering telephones and monitoring security systems.
Maintain safety and security by monitoring all general access areas and enforcing project rules.
Intervene in crises; respond to emergencies and initiate action as required, including contact with emergency response systems.
Write significant events involving residents and building operations activities in a daily log; read log daily.
Assist with room turnovers, new resident leasing and orientation; rent collection and facilities inspections.
Respond to resident complaints.
Work cooperatively with clinical and maintenance staff sited at Cottage Grove Commons and with visiting providers; refer residents to Case Managers and other staff as necessary.
Initiate appropriate response to maintenance requests.
Participate in staff meetings and trainings.
Assist with other property management functions as assigned.
Prepare, serve and clean up after meals.
Manages site's Costco order/budget.
Acting Supervisor in immediate supervisor absence
Oriented new residents and staff members
Functioned as part of a team to develop rehab plans that met the resident's needs
Acted as a Case Manager for assigned caseloads of residents
Served as a role-model, instructed, assisted and monitored the day to day activities of the residents
Guided residents in maintaining basic program rules and guidelines
Observed and recorded resident behaviors, vital signs and medication compliance
Assisted in providing a safe therapeutic environment for residents
Provided in-home rehab in daily living and social skills
Developed and wrote IRP's and goal development with the Clients
Encouraged developments of support systems for the resident
Completed written documentation of rehab plans, services, and behaviors
Provided crisis intervention as necessary.
Monitored and documented monthly progress and communicated this with the rest of the team.
Answered Phones and took messages for Physicians
Worked Medical Records using Citrix Electronic Records system
Resolved minor billing issues
Examined, processed, calculated and paid claims insuring filings, documentation and reports
Entered codes and verified data for computer processing.
Provided timely processing and adjudication of claims
Took responsibility of payment of all claims in compliance with rules.
Handled claims related to health for Federal Employees
Entered CPT and ICD-9 codes for medical billing processing
Prepared invoices and reconciled billing with accounts receivables.
Assured quality assurance and billing audit.
Assessed unpaid claims and researched denials for timely payment and cash flow.
Assessed and updated patient and insurance demographics.
Understood applicable coding guidelines and state and federal care guidelines.
Assessed and resolve denied claims
Coursework in Nursing Assistant Certified program GPA 3.8
Made the Dean's List Winter, Spring, & Summer '15 Quarters with a 3.83, 3.5, and 3.8 GPA
Current GPA: 3.72
Coursework: Psychology 100, 200, & 220, Astronomy 100
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