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Residential Counselor Resume Example

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Bryanna
Parker
Professional Summary

Compassionate Residential Counselor offering hands-on experience implementing recovery methods, assisting with mental and behavioral challenges and supporting resident goals while encouraging responsibility and independence. Motivational and warm professional experienced in helping those in underserved communities attain better health outcomes. Commended for enhancing standard of living for residents by facilitating and executing activities to encourage social interaction and learning life skills among residents.

Skills
  • Problem-solving
  • Excellent communication abilities
  • Organizational skills
  • Detail-oriented
  • Treatment plans
  • MS Office
  • Supervision
  • First Aid/CPR
  • Relationship Development
  • Regulatory Compliance
  • Treatment planning
  • Direct Patient Care
  • Progress evaluations
  • Patient and family advocacy
Education
California State UniversitySan Bernardino, CA2014Bachelor of Science: Public Health
Work History
People Assisting The Homeless- Case Manager
Los Angeles, CA05/2020 - Current
  • Evaluated treatment plans against individual goals and healthcare standards.
  • Helped patients receive appropriate, high-quality care with reasonable results.
  • Provided on-going case management and service coordination to assess and support progress towards goal completion
  • Conducted crisis and risk assessments and provided crisis intervention services focused on enhancing the clients' ability to independently problem-solve , utilize effective coping skills, and manage and self-coordinate own care
  • Consulted with clinicians to devise and manage effective ongoing care plans for at-risk patients.
  • Took active role in patient planning process, detailing instructions and responding appropriately and effectively to questions and concerns.
St. Anne's Maternity Home- Residential Counselor
Los Angeles, CA03/2019 - Current
  • Resolved conflicts by performing in-time crisis intervention and enforcing discipline and behavior metrics
  • Supported residents in coping with emotions and fears through one-on-one sessions
  • Cared for residents by assisting in changing bed linens, washing and ironing laundry, cleaning and personal hygiene
  • Collaborated with various agencies and service providers to facilitate care coordination and information sharing
  • Communicated behavior choices to residents by outlining positive and negative consequences of choices
  • Assisted residents in adhering to treatment plans by setting up medical appointments, arranging transportation, coordinating services and providing emotional support
  • Addressed behavioral and emotional needs of residents through activities and interventions, increasing resident socialization, interpersonal and social skills
  • Delivered frequent summaries on resident progression and regression in treatment to provide recommendations towards treatment plan for success
  • Enforced policies and safety standards through building and room rounds
  • Provided swift and knowledgeable emergency support in line with campus crisis protocols
  • Promoted positive relations between residents and staff
  • Assisted residents with transitioning into new living environment and maintained strong relationships with residents
  • Supported personal needs of residents dealing with diverse conditions
United Parcel Service- Air Ramp Supervisor
Ontario, CA04/2016 - 03/2019
  • Worked quickly and efficiently with minimal oversight to accomplish assigned duties
  • Managed payroll and time and attendance systems
  • Responded to employee inquiries regarding payroll and timekeeping
  • Provided feedback on individual actions, behaviors, and verbal responses
  • Ensured aircraft met departure time
  • Trained employees in safe work methods
  • Daily appraised employees' grasp of safe work methods
  • Trained, developed and led team of 11 employees
  • Strengthened team operations by refocusing training, optimizing performance and maximizing efficiency
  • Supervised and coordinated ground crews loading, unloading and securing aircraft cargo
  • Worked with vendors and internal departments to smoothly accomplish all ramp objectives
  • Maintained team and operational compliance with all safety regulations
  • Coordinated site investigations, documented issues and escalated to executive teams as needed
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers
Boys and Girls Club- Site Coordinator
Rancho Cucamonga, CA07/2017 - 10/2017
  • Tracked class attendance
  • Kept youth safe and secure in facility and in public
  • Compiled and produced documents and reports and filed and sent required documents to appropriate parties
  • Designed lesson plans focused on age and level-appropriate material Observed and documented behaviors and actions
  • Led groups of youth in discovery exercises and offered personalized support to individuals in need of extra assistance
  • Created and implemented child-based hands-on curriculum to promote student interest and receptive learning
United Parcel Service- Administrative Assistant
Ontario, CA01/2013 - 04/2016
  • Performed general office duties, including answering multi-line phones, routing calls and messages and greeting visitors
  • Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions
  • Drafted professional memos, letters and marketing copy to support business objectives and growth
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels
  • Sorted and distributed office mail and recorded incoming shipments for corporate records
  • Routed incoming calls and faxes and drafted detailed messages to expedite response
  • Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments
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Resume Overview

Companies Worked For:

  • People Assisting The Homeless
  • St. Anne's Maternity Home
  • United Parcel Service
  • Boys and Girls Club

School Attended

  • California State University

Job Titles Held:

  • Case Manager
  • Residential Counselor
  • Air Ramp Supervisor
  • Site Coordinator
  • Administrative Assistant

Degrees

  • Bachelor of Science : Public Health

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