Residential Counselor Resume Example Lowe's Companies, Inc.

RESIDENTIAL COUNSELOR

Professional Summary

Compassionate Residential Counselor offering hands-on experience implementing recovery methods, assisting with mental and behavioral challenges and supporting resident goals while encouraging responsibility and independence. Motivational and warm professional experienced in helping those in underserved communities attain better health outcomes. Commended for enhancing standard of living for residents by facilitating and executing activities to encourage social interaction and learning life skills among residents.

Skills

Problem-solving
Excellent communication abilities
Organizational skills
Detail-oriented
Treatment plans
MS Office
Supervision

First Aid/CPR
Relationship Development
Regulatory Compliance
Treatment planning
Direct Patient Care
Progress evaluations
Patient and family advocacy

Education

California State UniversityCity2014Bachelor of Science: Public Health

Work History

Lowe's Companies, Inc.- Case Manager
Harvey , LA05/2020 - Current

Evaluated treatment plans against individual goals and healthcare standards.
Helped patients receive appropriate, high-quality care with reasonable results.
Provided on-going case management and service coordination to assess and support progress towards goal completion
Conducted crisis and risk assessments and provided crisis intervention services focused on enhancing the clients' ability to independently problem-solve , utilize effective coping skills, and manage and self-coordinate own care
Consulted with clinicians to devise and manage effective ongoing care plans for at-risk patients.
Took active role in patient planning process, detailing instructions and responding appropriately and effectively to questions and concerns.

Vinfen- Residential Counselor
Kingston , MA03/2019 - Current

Resolved conflicts by performing in-time crisis intervention and enforcing discipline and behavior metrics
Supported residents in coping with emotions and fears through one-on-one sessions
Cared for residents by assisting in changing bed linens, washing and ironing laundry, cleaning and personal hygiene
Collaborated with various agencies and service providers to facilitate care coordination and information sharing
Communicated behavior choices to residents by outlining positive and negative consequences of choices
Assisted residents in adhering to treatment plans by setting up medical appointments, arranging transportation, coordinating services and providing emotional support
Addressed behavioral and emotional needs of residents through activities and interventions, increasing resident socialization, interpersonal and social skills
Delivered frequent summaries on resident progression and regression in treatment to provide recommendations towards treatment plan for success
Enforced policies and safety standards through building and room rounds
Provided swift and knowledgeable emergency support in line with campus crisis protocols
Promoted positive relations between residents and staff
Assisted residents with transitioning into new living environment and maintained strong relationships with residents
Supported personal needs of residents dealing with diverse conditions

Randstad- Air Ramp Supervisor
Chicago , IL04/2016 - 03/2019

Worked quickly and efficiently with minimal oversight to accomplish assigned duties
Managed payroll and time and attendance systems
Responded to employee inquiries regarding payroll and timekeeping
Provided feedback on individual actions, behaviors, and verbal responses
Ensured aircraft met departure time
Trained employees in safe work methods
Daily appraised employees' grasp of safe work methods
Trained, developed and led team of 11 employees
Strengthened team operations by refocusing training, optimizing performance and maximizing efficiency
Supervised and coordinated ground crews loading, unloading and securing aircraft cargo
Worked with vendors and internal departments to smoothly accomplish all ramp objectives
Maintained team and operational compliance with all safety regulations
Coordinated site investigations, documented issues and escalated to executive teams as needed
Maintained professional demeanor by staying calm when addressing unhappy or angry customers

Iora Health- Site Coordinator
Lakewood , CO07/2017 - 10/2017

Tracked class attendance
Kept youth safe and secure in facility and in public
Compiled and produced documents and reports and filed and sent required documents to appropriate parties
Designed lesson plans focused on age and level-appropriate material Observed and documented behaviors and actions
Led groups of youth in discovery exercises and offered personalized support to individuals in need of extra assistance
Created and implemented child-based hands-on curriculum to promote student interest and receptive learning

United Parcel Service- Administrative Assistant
City , STATE01/2013 - 04/2016

Performed general office duties, including answering multi-line phones, routing calls and messages and greeting visitors
Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors
Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions
Drafted professional memos, letters and marketing copy to support business objectives and growth
Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data
Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels
Sorted and distributed office mail and recorded incoming shipments for corporate records
Routed incoming calls and faxes and drafted detailed messages to expedite response
Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments

Resume Overview

School Attended

California State University

Job Titles Held:

Case Manager
Residential Counselor
Air Ramp Supervisor
Site Coordinator
Administrative Assistant

Degrees

Bachelor of Science : Public Health

Residential Counselor Resume Example

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