•Highly enthusiastic customer service professional with 25 years client interface experience.
•Extensive training in customer service, working with a wide range of the public.
•Results-driven professional with strong ability to establish rapport with clients.
•Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.
•Exceptional verbal and written skills and computer-savvy.
•Proficient user of MS Office (Word, Excel, PowerPoint, Access and Outlook). Type 75 WPM.
Computed Data Reports
Charted and recorded information in client files.Effectively managed time and caseloads.Quickly responded to crisis situations when severe mental health and behavioral issues arose.Conducted comprehensive psychosocial assessments.Efficiently gathered information from families and social services agencies to inform development of treatment plans.Documented all client information including service plans, treatment reports and progress notes.Conducted outreach, advocacy and rehabilitative services for regular cases and crisis intervention.Collaborated closely with clients team members to appropriately coordinate client care services.Worked with clients on anger management techniques, relaxation skills, impulse control, social skills, emotional coping skills and functional living skills. Consulted with psychiatrists about client medication changes, issues with medicine compliance and efficacy of medications.Organized treatment projects that focused on problem solving skills and creative thinking.Referred clients to other programs and community agencies to enhance treatment processes. Conducted home visits and HUD inspections. Assisted clients with their psychiatric services and psychotropic medications. Executed appropriate risk-assessment and mitigation strategies.Verified that information in the computer system was up-to-date and accurate.Compiled statistical information for special reports.Created monthly reports for each individual client.Billing and invoice data. Updated departmental standard operating procedures and database to accurately reflect the current practices.Successfully established effective systems for record retention by creating database for daily correspondence tracking.
•Extensive customer service experience
•Exceptional computer skills
•Documentation, data entry, organization, proofreading
•Outstanding communication skills, verbal and written
•Filing and data archiving
•Creating and implementing curriculum, activities and documentation forms.
•Monitor consumer production (organizing work, stocking clients with work, Quality Control, packaging, weighing and documenting clients)
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