residential assistant resume example with 3+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • :
Professional Summary

Versatile Support Specialist well-versed in handling data, personnel support, and problem resolution tasks in 24/7 uptime environments. Self-motivated and attentive with a positive demeanor and strong multi-tasking abilities. Offering 7 years of experience in customer support and data organization.

Work History
Remote Customer Support Specialist, 01/2021 to 07/2022
Adt Security Services, ,
  • Multitasked to handle diverse customer needs in high-volume of inbound and outbound calls and emails.
  • Documented customer interactions and assisted cross-functionally with technical support and appointment setting.
  • Maintained perfect scoring on first-call resolutions of 100% in progress reports.
Residential Assistant, 08/2018 to 05/2019
Merakey, ,
  • Promoted and established organic leadership by maintaining positive peer-leader relationships and supporting goals of over 75 student residents.
  • Documented student concerns and followed up with treatment plans. Logged and filed incident reports, detailing significant occurrences during assigned shifts.
  • Encouraged student participation in community and social university-sponsored programs.
Tutor Volunteer and Chaperone, 10/2017 to 12/2018
The Hertz Corporation, ,
  • Identified areas of educational opportunity and developed student enrichment materials and resource files for use in tutorial sessions.
  • Managed schedule of 10+ weekly appointments to assist with project planning.
  • Contacted teachers regarding course outlines and assignment schedules.
Customer Service and Sales Associate, 07/2015 to 08/2017
Office Depot, ,
  • Increased sales by offering advice on purchases and providing technical support both on-site and over the phone.
  • Solved customer challenges and collected feedback to exceed customer satisfaction goals of 100%
  • Performed cash, card and check transactions to complete customer purchases.
Bachelor of Arts: International Studies, Expected in 05/2021 to Spelman College - Atlanta, GA
  • Relevant Coursework: Computer Literacy
  • Professional Development: Career Pathways Workshop
  • National Society of Collegiate Scholars Member
High School Diploma: , Expected in 05/2017 to Desoto High School - Desoto, TX,
  • Named Commended Scholar by National Merit Scholarship Corporation
  • Received The Holy Cross Leadership Award of Recognition
  • Received B.A. in International Studies with a focus in cultural studies, economics, and political relations.
  • Collaborated with team of 40 in the development of community projects in Atlanta.
  • Achieved highest regional number of new rewards accounts opened within one-month period.
  • Compiled inventory lists and handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
  • Consistently exceeded customer feedback goal through product and service promotion during customer interactions.
  • Verbal and written communication
  • Multi-line phone talent
  • Troubleshooting and Diagnostics
  • Activity Planning
  • Compiling Data
  • Customer complaint resolution
  • Document digitization
  • Professional telephone etiquette
  • Multi-tasking strength
  • Process improvement
Professional Training
  • Strategic Leadership Seminar Training - The Chronicle of Higher Education - Attended 2021
  • International Studies Peer Mentor Program - 2020
  • SpelREADS Literacy Program - 2020
  • Atlanta Global Education and Research Collaborative Project

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Resume Overview

School Attended

  • Spelman College
  • Desoto High School

Job Titles Held:

  • Remote Customer Support Specialist
  • Residential Assistant
  • Tutor Volunteer and Chaperone
  • Customer Service and Sales Associate


  • Bachelor of Arts
  • High School Diploma

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