As a Certified Medicine Technician , Certified Medical Assistant, Certified Community Health Worker and six years Nursing School training I plan to utilize strong flexible, dependable, organizational, communication, and interpersonal relations skills, in a challenging, creative and stable work environment.
Perform a variety of customer service and unit-operations activities to assist medical, nursing, and administrative staff to meet unit, department, and institutional needs.
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Strong ability to multitask and prioritize workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Experienced Medical Assistant with extensive knowledge of medical regulations and policies. Offers strong dedication to informed patient care, administrative excellence and confidentiality.
Skills
Baltimore Area Health Education Center(BAHEC)Community Health Worker Training: June2018
Research And Outreached Overdose Response Program Certification
Behavioral Health System Baltimore Center For Disease Control, Health Literacy Online Training For Public Health Professionals
EMR / EHR
Certified Medical Technician
Customer service
Clinical Documentation
Adaptability
Cultural awareness
Microsoft Word, Excel, And Spreadsheet Software Proficiency
First Aid/CPR
Critical thinking
Privacy and confidentiality
Medical office administration
Infection Control and Aseptic Procedures
Monitoring Patient Progress
Direct Patient Care
Hospice Care
Dementia and Alzheimer's knowledge
Phlebotomy
Education
Coppin State UniversityBaltimore, MDExpected in ā āBachelor of Science:Nursing - GPA:
Edmonson Westside High SchoolBaltimore, MD, Expected in ā āHigh School Diploma: - GPA:
National CPR FoundationBaltimore, MD, Expected in 03/2021 ā āFirst Aid & CPR:Nursing - GPA:
Work History
Morningside House Of Friendship - Residential Aide/Medicine Technician City, STATE, 03/2019 - 01/2021
Strived to maintain a safe working environment through the prevention of accidents, the preservation of equipment, and the achievement of safe working practices.
Responsible for assisting residents with Medication Administration, Activities of Daily Living and Housekeeping services in order to enhance the quality of resident's life and promote independence and dignity.
Recorded vital signs, such as temperature, blood pressure, pulse, or respiration rate, as directed by medical or nursing staff.
Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
Documented residents' behavior in terms of mental status, sleeping and eating patterns in medical record books.
Robert A Pascal Drug Rehabilitation Center - Residential Counselor/Certified Medication Technician City, STATE, 09/2017 - 11/2019
Assess residentsā health, social, and behavioral needs and develop programs and methods to provide support and guidance.
Explained treatment procedures, medications and diets to inform patient and patient's family of care and progress.
Reviewed patient progress to document effects of any prescribed medication.
Administered psychotropic medications and anxiety education to patients to provide mental health care.
Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
Unpacked, sorted, counted and labeled all incoming medications to keep optimum inventory levels.
Chase Brexton Health Care - Certified Medical Assistant/Medicine Technician City, STATE, 03/2014 - 09/2017
Coordinated and complied with confidentiality policies involving patientsā information and privacy. (HIPPA)
Ensured that established patients have updated demographic and or insurance information in the system.
Assisted with routine checks and diagnostic testing by collecting and processing specimens.
Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
Directed patients to exam rooms, fielded questions and prepared for physician examinations.
Obtained pre- and post-treatment vital signs and weight.
Bravo Health/ Cigna Health Spring - Customer Service Representative/ Administrative Assistant City, STATE, 01/2012 - 02/2014
Handled questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism resolving customer issues with one-call resolution.
Recorded details of inquiries, comments, and complaints in the company database.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Provided primary customer support to internal and external customers in fast-paced environment.
Answered constant flow of customer calls with up to 6 calls in queue per minute.
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