Livecareer-Resume

Resident Service Manager Leasing Consultant Resume Example

Love this resume?

By clicking Build Your Own Now, you agree to our Terms of Use and Privacy Policy

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Established Leasing Consultant enthusiastic about interacting with people of all ages and personalities and bringing a solid background of closing lease deals on various types of properties, including luxury high-rise apartments with high-profile residents. Offering a successful career history spanning more than 5 years. Willing to take on new challenges while delivering exemplary customer service and attention to detail in busy environment. Polished, hardworking and willing to go extra mile to complete any task.

Skills
  • Bilingual
  • Onesite
  • Background checks
  • Event planning
  • Sales and marketing aptitude
  • Application processing
  • Sales strategies
  • Recordkeeping
  • Property tours
  • Customer service
  • Lease file audits
  • MS Office
  • Inventory management
  • Scheduling
  • Time management
  • Data entry
  • MS Office proficient
Experience
Resident Service Manager / Leasing Consultant, 03/2018 to 06/2019
Cushman & WakefieldMedford, MA,
  • Planned and coordinated resident events and activities.
  • Coordinated maintenance and repair requests with maintenance department and contacted contractors for bid proposals.
  • Marketed and collaborated with local business to create a close relationship and event sponsors.
  • Remained aware of all construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
  • Liaised between residents and management/owners to address and remedy ongoing concerns.
  • Oversaw daily operations, maintenance, housekeeping and administration.
  • Inspected the property regularly to identify deficiencies and schedule repairs, housekeeping.
  • Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems.
  • Showed tenants around properties, highlighting features and redirecting concerns to capture interest.
  • Managed overall tenant relations, including promoting tenant satisfaction and streamlining services delivery.
  • Implemented business strategies to maximize tenant satisfaction and retention.
  • Maintained accurate records of all correspondence with and from tenants.
  • Checked rental eligibility by following Greystar's verification process.
  • Conducted background checks on applicants.
  • Received rent payments.
  • Provided tours of property and amenities to prospective tenants and offered valuable information regarding major features.
  • Marketed property to prospective tenants by giving tours and pointing out key features.
  • Implemented marketing initiatives.
  • Tracked all leads using Onesite and followed up with interested parties
  • Promoted the property to businesses in the local area through marketing collateral, phone calls and email messages.
  • Created and maintained calendar newsletter to keep residents aware of upcoming events and activities.
  • Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
  • Contacted and followed up with tenants on renewal notices.
Leasing Agent, 06/2015 to 08/2017
Cushman & WakefieldMelville, NY,
  • Maintained thorough, accurate and compliant records for internal and regulatory audits.
  • Provided tours of property and amenities to prospective tenants and offered valuable information regarding major features.
  • Conducted background checks on applicants.
  • Encouraged prospective tenants to fill out applications after property tours.
  • Maintained accurate records of all correspondence with and from tenants.
  • Solved tenant conflicts in the most effective manner possible.
  • Checked rental eligibility by following Knightvest's verification process.
  • Ran background checks on potential tenants to evaluate criminal records and credit statuses.
  • Drafted contracts, purchase agreements, closing statements and leases.
  • Implemented business strategies to maximize tenant satisfaction and reduce vacancies.
  • Contacted and followed up with tenants on renewal notices.
  • Increased occupancy through focusing on increasing renewals, resident retention, and marketing through various social platforms.
  • Oversaw daily operations, maintenance and administration of the property.
  • Received, checked and processed applications for new leases.
  • Showed tenants around properties, highlighting features and redirecting concerns to capture interest.
  • Coordinated general maintenance and major repairs to keep facilities operational and attractive.
Leasing Agent, 06/2014 to 06/2015
Citizens Independent BankHopkins, MN,
  • Maintained thorough, accurate and compliant records for internal and regulatory audits.
  • Provided tours of property and amenities to prospective tenants and offered valuable information regarding major features.
  • Conducted background checks on applicants.
  • Encouraged prospective tenants to fill out applications after property tours.
  • Maintained accurate records of all correspondence with and from tenants.
  • Solved tenant conflicts in the most effective manner possible.
  • Checked rental eligibility by following Venterra's verification process.
  • Ran background checks on potential tenants to evaluate criminal records and credit statuses.
  • Drafted contracts, purchase agreements, closing statements and leases.
  • Implemented business strategies to maximize tenant satisfaction and reduce vacancies.
  • Contacted and followed up with tenants on renewal notices.
  • Increased occupancy through focusing on increasing renewals, resident retention, and marketing through various social platforms.
  • Oversaw daily operations, maintenance and administration of the property.
  • Received, checked and processed applications for new leases.
  • Showed potential tenants around properties, highlighting features and redirecting concerns to capture interest.
  • Coordinated general maintenance and major repairs to keep facilities operational and attractive.
Teller, 07/2013 to 04/2014
Wells FargoCity, STATE,
  • Balanced daily cash deposits and vault inventory with zero error rate.
  • Counted as much as $100,000 in daily funds with manual and machine-assisted methods.
  • Maintained optimal financial controls by securing funds and making accurate transactions.
  • Met or exceeded sales goals by promoting bank products and services in every interaction.
  • Increased quarterly sales by 25%.
  • Conducted special service and account transactions for customers, including ordering checks and placing stop payment orders.
  • Established new accounts and created memberships, resulting in increased loans and earnings for credit union.
  • Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
  • Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
  • Helped customers open and close accounts, apply for loans and make sound financial decisions.
  • Verified amounts and integrity of every check or funds transfer.
  • Recommended additional products, services and benefits for customers.
  • Established new customer accounts including checking, savings, lines of credit and loans.
  • Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
  • Entered member transaction data into online banking software.
  • Maintained accurate teller drawer to handle all customer bank transactions.
  • Generated reports and notification letters to distribute to account holders.
  • Assembled in-store marketing displays.
Education and Training
Bachelor of Science: Biology, Expected in 05/2018
University of Houston - Houston,
GPA:
Associate of Science: Biology, Expected in 08/2015
San Jacinto College District - Pasadena, TX
GPA:

By clicking Build Your Own Now, you agree to our Terms of Use and Privacy Policy

Disclaimer
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

82Good

Resume Strength

  • Formatting
  • Measurable Results
  • Personalization
  • Strong Summary
  • Target Job

Resume Overview

School Attended
  • University of Houston
  • San Jacinto College District
Job Titles Held:
  • Resident Service Manager / Leasing Consultant
  • Leasing Agent
  • Leasing Agent
  • Teller
Degrees
  • Bachelor of Science
  • Associate of Science

Similar Resume

View All
Leasing Consultant / Resident Service Coordinator
Resident Manager/Leasing Specialist
Resident Manager-Leasing and Marketing Manager