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Resident Relations Manager/HR Resume Example

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RESIDENT RELATIONS MANAGER/HR
Summary

Certified Human Resources Professional with extensive employee relations experience in a full range of functions, as well as success in simultaneously managing multiple projects.

Skills
  • Ability to motivate and lead a team
  • Strong interpersonal skills
  • Bamboo HR system
  • Communicate effectively
  • Team building
  • Proficient in MS Office applications
  • Problem solving
  • Detail oriented and organized
  • Conscientious
  • Special events planning
  • Corporate events planning
  • Effective communicator
  • Strong oral and written communication
  • Ability to work independently.
  • Ability to multitask
Experience
Resident Relations Manager/HR|BURNAM WOODS APARTMENTS/AWALT BUILDERS - Nottingham, MD|05/2005 - Current
  • Managed daily operations
  • Prepare memos, letters, reports and general correspondence.
  • Lead team of managers for property events.
  • Coordinated and organized events for company.
  • Introduced programs to bring resident's together.
  • Explained policies to employees and residents.
  • Implemented employee engagement and development activities, presentations and training to maximize productivity and unite workforce.
  • Facilitates on boarding process, including background checks, drug screens, new hire paperwork, and orientation related tasks.
  • Consistently provided exceptional service and attention to customers.
  • Staff recruiting: reviews resumes/applications, interviewing candidates.
  • Created agenda, materials and communications for team meetings.
  • Improved operations by working with team members and customers to find workable solutions.
  • Maintained accurate records of all correspondence.
  • Workforce training.
  • Directed sales and marketing plans to maximize rental income and increase occupancy rates.
  • Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems.
  • Fully abstracted all leases and entered all pertinent information into Jenark management system.
  • Acted as liaison between Property manager and tenant in conflict resolution.
  • Oversaw budgeting process for Resident Events at three properties.
  • Inspected properties regularly to identify deficiencies and schedule repairs.
  • Established and implemented leasing goals while managing effective lease expiration program.
  • Managed overall tenant relations, including promoting tenant satisfaction and streamlining services delivery.
  • Evaluated staff performance at multiple facilities and made recommendations for training improvement.
  • Liaised between employees and senior leadership.
  • Developed process improvements and streamlined procedures to effectively resolve employee discrepancies.
  • Organized company-wide events to increase personnel participation.
  • Partnered with senior leadership to establish and develop corporate and HR policies and procedures.
  • Worked with HR management to devise and update policies based on changing industry and social trends.
  • Supervised employees and provided effective insight on job duties to ensure optimal productivity.
Retail Sales Consultant/Self Employed|LuLaRoe - Havre De Grace, Maryland|10/2016 - 12/2018
  • Provided every customer with professional and polite support for sales and service needs.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Bagged, wrapped and packaged purchases according to customer needs.
  • Worked with off-site locations to find desired items for customers.
  • Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
  • Managed deposits, financial transactions, and business inventory.
  • Educated customers on product and service offerings.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Mixed and matched paints according to customer specifications.
  • Recommended merchandise to customers based on needs and preferences.
Real Estate Agent|Long & Foster Real Estate - Catonsville, MD|01/2003 - 01/2004
  • Successfully guided home buyers and sellers through sales and purchase of properties.
  • Promoted property sales through advertisements, open houses and participation in multiple listing services.
  • Coordinated appointments with prospective buyers to showcase houses and plots.
  • Actively follow-up with prospects and hot leads.
  • Communicated with owners regarding home and loan status.
  • Advertised properties to general public via networking, brochures, ads and multiple listing services to maximize exposure.
  • Answered phone calls and emails from potential and existing customers.
  • Wrote contracts between buyers and sellers and ensured adherence.
  • Showed residential properties and explained features, value and benefits of available homes.
  • Created realtor and buyer incentives and strategies with agents, builders and buyers.
  • Followed up with prospects throughout sales processes.
Education and Training
Strayer University||Washington, DC|03/2011Bachelor of Arts: Human Resources Management/Business Administration
Grace HillContinuing Education
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Resume Overview

Companies Worked For:

  • BURNAM WOODS APARTMENTS/AWALT BUILDERS
  • LuLaRoe
  • Long & Foster Real Estate

School Attended

  • Strayer University
  • Grace Hill

Job Titles Held:

  • Resident Relations Manager/HR
  • Retail Sales Consultant/Self Employed
  • Real Estate Agent

Degrees

  • Bachelor of Arts : Human Resources Management/Business Administration
    Continuing Education

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