Resident Relations Manager/HR Resume Example
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RESIDENT RELATIONS MANAGER/HR
Summary
Certified Human Resources Professional with extensive employee relations experience in a full range of functions, as well as success in simultaneously managing multiple projects.
Skills
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Experience
Resident Relations Manager/HR|Company Name - City, State|05/2005 - Current
- Managed daily operations
- Prepare memos, letters, reports and general correspondence.
- Lead team of managers for property events.
- Coordinated and organized events for company.
- Introduced programs to bring resident's together.
- Explained policies to employees and residents.
- Implemented employee engagement and development activities, presentations and training to maximize productivity and unite workforce.
- Facilitates on boarding process, including background checks, drug screens, new hire paperwork, and orientation related tasks.
- Consistently provided exceptional service and attention to customers.
- Staff recruiting: reviews resumes/applications, interviewing candidates.
- Created agenda, materials and communications for team meetings.
- Improved operations by working with team members and customers to find workable solutions.
- Maintained accurate records of all correspondence.
- Workforce training.
- Directed sales and marketing plans to maximize rental income and increase occupancy rates.
- Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems.
- Fully abstracted all leases and entered all pertinent information into Jenark management system.
- Acted as liaison between Property manager and tenant in conflict resolution.
- Oversaw budgeting process for Resident Events at three properties.
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Established and implemented leasing goals while managing effective lease expiration program.
- Managed overall tenant relations, including promoting tenant satisfaction and streamlining services delivery.
- Evaluated staff performance at multiple facilities and made recommendations for training improvement.
- Liaised between employees and senior leadership.
- Developed process improvements and streamlined procedures to effectively resolve employee discrepancies.
- Organized company-wide events to increase personnel participation.
- Partnered with senior leadership to establish and develop corporate and HR policies and procedures.
- Worked with HR management to devise and update policies based on changing industry and social trends.
- Supervised employees and provided effective insight on job duties to ensure optimal productivity.
Retail Sales Consultant/Self Employed|Company Name - City, State|10/2016 - 12/2018
- Provided every customer with professional and polite support for sales and service needs.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Bagged, wrapped and packaged purchases according to customer needs.
- Worked with off-site locations to find desired items for customers.
- Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Managed deposits, financial transactions, and business inventory.
- Educated customers on product and service offerings.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Mixed and matched paints according to customer specifications.
- Recommended merchandise to customers based on needs and preferences.
Real Estate Agent|Company Name - City, State|01/2003 - 01/2004
- Successfully guided home buyers and sellers through sales and purchase of properties.
- Promoted property sales through advertisements, open houses and participation in multiple listing services.
- Coordinated appointments with prospective buyers to showcase houses and plots.
- Actively follow-up with prospects and hot leads.
- Communicated with owners regarding home and loan status.
- Advertised properties to general public via networking, brochures, ads and multiple listing services to maximize exposure.
- Answered phone calls and emails from potential and existing customers.
- Wrote contracts between buyers and sellers and ensured adherence.
- Showed residential properties and explained features, value and benefits of available homes.
- Created realtor and buyer incentives and strategies with agents, builders and buyers.
- Followed up with prospects throughout sales processes.
Education and Training
Strayer University||City, State|03/2011Bachelor of Arts: Human Resources Management/Business Administration
Grace HillContinuing Education
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Resume Overview
School Attended
- Strayer University
- Grace Hill
Job Titles Held:
- Resident Relations Manager/HR
- Retail Sales Consultant/Self Employed
- Real Estate Agent
Degrees
- Bachelor of Arts : Human Resources Management/Business Administration
Continuing Education
