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Resident/Property Manager Resume Example

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RESIDENT/PROPERTY MANAGER
Summary
Skills
  • Knowledge of leasing and market conditions
  • Commercial property
  • Fair housing mandates
  • Valid Texas driver's license
  • Microsoft Office
  • Sales and marketing
  • Skilled multi-tasker
  • Multi-family property management
  • Operational improvement
  • Administrative support
  • Communications
  • Invoice generation
  • Inventory management
  • Business operations
  • Customer service
  • CCTV
  • Supervision
  • Relationship development
  • Security systems
  • Team building
  • Team management
Experience
10/2012 to 10/2020
Resident/Property ManagerRestored Hope Ministries － Dallas, TX
  • Supervised production of monthly rent and operating expenses.
  • Inspected property everyday, took pictures and wrote reports regarding findings for submission to CEO.
  • Developed strong, professional relationships with vendors, Volunteers, and residents by initiating collaboration and delivering exemplary service and engagement.
  • Coordinated property and lease improvements in compliance with city and state agreements to ensure timely completion, tenant acceptance, occupancy and rent commencement.
  • Oversaw daily operations, maintenance and administration of various properties.
  • Assisted owners with analyzing complex real estate documents and loan agreements.
  • Maintained in-depth knowledge of competition through consistent evaluation of market conditions and trends.
  • Oversaw projects through timely completion, including inquiry response, event coordination, and on-site support for feature film productions and events.
  • Solicited and analyzed bids for repairs, renovation and general maintenance.
  • Maintained tenant relations with regular tenant visits and phone calls.
  • Inspected properties regularly to identify deficiencies and schedule repairs.
  • Oversaw budgeting process for assigned property.
  • Prepared and submitted monthly tenant visit logs in timely manner.
  • Conducted inventories of and delivered building supplies.
  • Reviewed completed applications and assessed household information against file history and program regulations.
  • Negotiated with outside contractors to obtain reasonable fees for all maintenance and property work.
  • Handled resident complaints and expedited all maintenance requests.
  • Implemented processes to provide residents benefits of clean, safe and well-maintained community.
  • Regularly updated asset management staff regarding leasing and property status.
  • Managed all day-to-day activities involving tenants, subcontractors and property management.
  • Maintained accurate records of all correspondence with and from tenants.
  • Conducted apartment tours for potential tenants and answered any questions.
  • Managed overall tenant relations, including promoting tenant satisfaction and streamlining services delivery.
  • Created staff schedules in response to community needs.
  • Completed documents for outside agencies such as landlord references.
  • Recommended clarifications and changes in program policies to director of property management.
  • Coordinated general maintenance and repairs to keep facilities operational and attractive.
  • Executed leases with new and returning tenants, collecting all pertinent information including background investigations and credit checks.
03/2013 to 06/2019
Sr Business AdvisorGenerational Equity LLC － Addison, TX
  • Leveraged Salesforce to input and compile data gathered from various sources.
  • Recognized by management for providing exceptional customer service.
  • Collaborated with others to discuss new lead-generating opportunities.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Handled all delegated tasks, including all in-bound and out-bound calls..
  • Maintained updated mergers and acquisitions knowledge through US and international markets.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Collaborated with others to discuss new M&A opportunities.
  • Answered up to 60 + calls per day to answer customer questions.
02/2009 to 02/2014
Sr Customer Service RepHeritage Specialty Insurance － Colleyville, TX
  • Managed scheduling for staff, monitoring resource allocation to provide optimal coverage and service.
  • Directed customer communication to appropriate department personnel and offered information to resolve inquiries, boosting customer satisfaction.
  • Liaised between internal and external stakeholders to provide updated project status and performance reports.
  • Organized and maintained filing and document management systems by coordinating, archiving and purging files.
  • Maintained inventory in administrative building supply closet to prevent shortages of supplies.
  • Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
  • Prepared packages for shipment by generating invoices and setting up courier deliveries.
  • Monitored attendance records by taking note of staff vacation time, sick days and personal days.
  • Greeted visitors or callers daily to handle inquiries or direct to appropriate persons.
  • Developed administrative processes to achieve organizational objectives and improve office efficiency.
  • Increased accuracy by verifying data while processing incoming and outgoing checks and wire transfers.
  • Reviewed and suggested improvements for diverse range of documentation, including interoffice correspondence, reports and presentations.
  • Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
  • Coordinated project materials by managing physical and digital files, monitoring spreadsheets and updating reports.
  • Managed building access by supplying key cards to employees and visitors.
  • Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.
03/2002 to 03/2010
Office AdministratorFerrell Chiropractic － Carrollton, TX
  • Handled requests-for-information, delegating tasks to appropriate employee to optimize customer service.
  • Oversaw WFM and staff scheduling to keep office operations smooth and efficient.
  • Coordinated schedules, administrative functions, quality assurance and process improvements to bolster operational output.
  • Developed long-term budgets covering office supplies and equipment maintenance to meet organizational demand.
  • Coordinated travel arrangements, including booking hotel rooms, car rentals and airfare for staff traveling to domestic and international locations.
  • Processed financial documents, including contracts, expense reports and invoices.
  • Implemented full-scale training program to provided education on department tasks and processes.
  • Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
  • Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests.
  • Replenished office supplies, placing new orders for restocking to maintain inventory.
  • Organized workloads to streamline tasks and efficiently oversee day-to-day operations under tight deadlines.
  • Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.
  • Monitored calendars and scheduled appointments based on the Doctor's availability.
  • Worked with vendors to obtain quotes, negotiate contracts and handle various shipments each week.
  • Supported office needs including taking messages, scanning documents and routing business correspondence.
  • Prepared packages for shipment by generating invoices and setting up courier deliveries.
  • Trained temporary workers for special projects while promoting service quality and efficacy.
  • Made orders for new office supplies based on demand and budgetary restraints.
  • Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
  • Assessed employee performance and capabilities, addressing uncovered weaknesses to promote staff growth.
  • Streamlined back office services for clients to promote proper functionality and positive user experience.
  • Maintained company accounting records by entering accounts payable, accounts receivable, invoices and expense reimbursements.
  • Liaised between internal and external stakeholders to provide updated project status and performance reports.
Education and Training
05/1989
Associate of Arts: Cosmetology EducationCambridge College of Cos － Dallas, TX
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Resume Overview

Companies Worked For:

  • Restored Hope Ministries
  • Generational Equity LLC
  • Heritage Specialty Insurance
  • Ferrell Chiropractic

School Attended

  • Cambridge College of Cos

Job Titles Held:

  • Resident/Property Manager
  • Sr Business Advisor
  • Sr Customer Service Rep
  • Office Administrator

Degrees

  • Associate of Arts : Cosmetology Education

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