Reservations Supervisor Resume Example
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RESERVATIONS SUPERVISOR
Professional Summary
Experienced hospitality
professional, with an ultimate goal of achieving a position in revenue management. Highly skilled at multi-tasking, training, and working under pressure, hospitality experience includes: group housing, wholesale reservations, transient reservations, rooms control, and night audit.
Skills
Accomplishments
Achieved 100% Employee Engagement 2012 & 2013
Associate of the Month: December 2008 & March 2010
Created Lead Desk Training Program
Million Dollar Club Award: 2005
Associate of the Month: December 2008 & March 2010
Created Lead Desk Training Program
Million Dollar Club Award: 2005
Work History
Reservations Supervisor, 04/2012 to Current
Aimbridge Hospitality – Redmond , OR
Aimbridge Hospitality – Redmond , OR
- Builds and maintains transient market codes in Opera
- Maintains advanced knowledge of MARSHA
- Manages hotel transient inventory in-line with current strategy to support maximum revenue generation
- Prepares and disseminates 16 day forecast for hotel on a weekly basis
- Prepares and disseminates daily pick-up report
- Provides supervisory support to regional reservations agent and in-house reservations team
- Participates in weekly sell-strategy meeting
- Owns and resolves any guest reservations opportunities upon receipt
- Manages and maintains hotel 'Temp Block'
- Reservations department learning coach
- Reservations department Mystique Champion
- Processes hotel queue's and acts upon queued reservations appropriately
- Processes all
reservations requests received via telephone, email, wholesale, and fax
Group Housing Coordinator/Rooms Controller, 01/2011 to 04/2012
Miami Beach Marriott At South Beach – City , STATE
Miami Beach Marriott At South Beach – City , STATE
- Managed room inventory to ensure maximum revenue generation on a daily basis
- Built & maintained group mini-hotel blocks in MARSHA
- Built transient market codes in PMS
- Set up group master accounts & applicable billing in PMS
- Prepared & disseminated hotel forecast for upcoming week to necessary hotel staff
- Processed PMS exceptions file & hotel queue's & acts upon records appropriately
- Blocked hotel inventory according to guarantees, group contracts, & special requests
- Processed all reservation requests received via telephone, email, 3rd party partner websites, & fax.
Elite Guest Coordinator, 03/2007 to 01/2011
Miami Beach Marriott At South Beach – City , STATE
Miami Beach Marriott At South Beach – City , STATE
- Supervised front office for management when necessary
- Handled any guest service issues on contact and takes appropriate action
- Trained new hire associates in proper Front Office, Night Audit, and/or AYS/PBX procedures
- Offered pre-arrival planning to Elite Level Marriott Rewards guests and serves as on-site point of contact.
- Maintained database of Elite Members whom have stayed at the hotel
Lead Customer Care and Sales Specialist, 01/2004 to 03/2007
Marriott Global Reservations Sales And Customer Care – City , STATE
Marriott Global Reservations Sales And Customer Care – City , STATE
- Assisted MORS with ensuring CCSS handle all group bookings properly
- Assisted training department with conducting side by side training sessions with CCSS
- Provided assistance to MORS on duty with daily office procedures
- Recorded leave early, overtime, call-off's, PTO days, and/or shift trades for CCSS
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Resume Overview
Job Titles Held:
- Reservations Supervisor
- Group Housing Coordinator/Rooms Controller
- Elite Guest Coordinator
- Lead Customer Care and Sales Specialist
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