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Reservations Supervisor Resume Example

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RESERVATIONS SUPERVISOR
Professional Summary
Experienced hospitality professional, with an ultimate goal of achieving a position in revenue management. Highly skilled at multi-tasking, training, and working under pressure, hospitality experience includes: group housing, wholesale reservations, transient reservations, rooms control, and night audit.
Skills
Accomplishments
Achieved 100% Employee Engagement 2012 & 2013
Associate of the Month: December 2008 & March 2010
Created Lead Desk Training Program  
Million Dollar Club Award: 2005
Work History
Reservations Supervisor, 04/2012 to Current
Aimbridge Hospitality – Redmond , OR
  • Builds and maintains transient market codes in Opera 
  • Maintains advanced knowledge of MARSHA  
  • Manages hotel transient inventory in-line with current strategy to support maximum revenue generation
  • Prepares and disseminates 16 day forecast for hotel on a weekly basis 
  • Prepares and disseminates daily pick-up report 
  • Provides supervisory support to regional reservations agent and in-house reservations team 
  • Participates in weekly sell-strategy meeting  
  • Owns and resolves any guest reservations opportunities upon receipt 
  • Manages and maintains hotel 'Temp Block'
  • Reservations department learning coach  
  • Reservations department Mystique Champion
  • Processes hotel queue's and acts upon queued reservations appropriately 
  • Processes all reservations requests received via telephone, email, wholesale, and fax

Group Housing Coordinator/Rooms Controller, 01/2011 to 04/2012
Miami Beach Marriott At South Beach – City , STATE
  • Managed room inventory to ensure maximum revenue generation on a daily basis
  • Built & maintained group mini-hotel blocks in MARSHA 
  • Built transient market codes in PMS 
  • Set up group master accounts & applicable billing in PMS 
  • Prepared & disseminated hotel forecast for upcoming week to necessary hotel staff
  • Processed PMS exceptions file & hotel queue's & acts upon records appropriately 
  • Blocked hotel inventory according to guarantees, group contracts, & special requests
  • Processed all reservation requests received via telephone, email, 3rd party partner websites, & fax. 
Elite Guest Coordinator, 03/2007 to 01/2011
Miami Beach Marriott At South Beach – City , STATE
  • Supervised front office for management when necessary 
  • Handled any guest service issues on contact and takes appropriate action 
  • Trained new hire associates in proper Front Office, Night Audit, and/or AYS/PBX procedures 
  • Offered pre-arrival planning to Elite Level Marriott Rewards guests and serves as on-site point of contact. 
  • Maintained database of Elite Members whom have stayed at the hotel 
Lead Customer Care and Sales Specialist, 01/2004 to 03/2007
Marriott Global Reservations Sales And Customer Care – City , STATE
  • Assisted MORS with ensuring CCSS handle all group bookings properly 
  • Assisted training department with conducting side by side training sessions with CCSS 
  • Provided assistance to MORS on duty with daily office procedures 
  • Recorded leave early, overtime, call-off's, PTO days, and/or shift trades for CCSS 
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Resume Overview

Job Titles Held:

  • Reservations Supervisor
  • Group Housing Coordinator/Rooms Controller
  • Elite Guest Coordinator
  • Lead Customer Care and Sales Specialist

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