Reservations Supervisor Resume Example The Ritz Carlton, South Beach

RESERVATIONS SUPERVISOR

Professional Summary

Experienced hospitality professional, with an ultimate goal of achieving a position in revenue management. Highly skilled at multi-tasking, training, and working under pressure, hospitality experience includes: group housing, wholesale reservations, transient reservations, rooms control, and night audit.

Skills

Accomplishments

Achieved 100% Employee Engagement 2012 & 2013
Associate of the Month: December 2008 & March 2010
Created Lead Desk Training Program
Million Dollar Club Award: 2005

Work History

Reservations Supervisor, 04/2012 to Current
The Ritz-Carlton, South Beach – Miami Beach, Florida

Builds and maintains transient market codes in Opera
Maintains advanced knowledge of MARSHA
Manages hotel transient inventory in-line with current strategy to support maximum revenue generation
Prepares and disseminates 16 day forecast for hotel on a weekly basis
Prepares and disseminates daily pick-up report
Provides supervisory support to regional reservations agent and in-house reservations team
Participates in weekly sell-strategy meeting
Owns and resolves any guest reservations opportunities upon receipt
Manages and maintains hotel 'Temp Block'
Reservations department learning coach
Reservations department Mystique Champion
Processes hotel queue's and acts upon queued reservations appropriately
Processes all reservations requests received via telephone, email, wholesale, and fax

Group Housing Coordinator/Rooms Controller, 01/2011 to 04/2012
Miami Beach Marriott at South Beach – Miami Beach, Florida

Managed room inventory to ensure maximum revenue generation on a daily basis
Built & maintained group mini-hotel blocks in MARSHA
Built transient market codes in PMS
Set up group master accounts & applicable billing in PMS
Prepared & disseminated hotel forecast for upcoming week to necessary hotel staff
Processed PMS exceptions file & hotel queue's & acts upon records appropriately
Blocked hotel inventory according to guarantees, group contracts, & special requests
Processed all reservation requests received via telephone, email, 3rd party partner websites, & fax.

Elite Guest Coordinator, 03/2007 to 01/2011
Miami Beach Marriott at South Beach – Miami Beach, Florida

Supervised front office for management when necessary
Handled any guest service issues on contact and takes appropriate action
Trained new hire associates in proper Front Office, Night Audit, and/or AYS/PBX procedures
Offered pre-arrival planning to Elite Level Marriott Rewards guests and serves as on-site point of contact.
Maintained database of Elite Members whom have stayed at the hotel

Lead Customer Care and Sales Specialist, 01/2004 to 03/2007
Marriott Global Reservations Sales and Customer Care – Solon, Ohio

Assisted MORS with ensuring CCSS handle all group bookings properly
Assisted training department with conducting side by side training sessions with CCSS
Provided assistance to MORS on duty with daily office procedures
Recorded leave early, overtime, call-off's, PTO days, and/or shift trades for CCSS

Resume Overview

Companies Worked For:

The Ritz-Carlton, South Beach
Miami Beach Marriott at South Beach
Marriott Global Reservations Sales and Customer Care

Job Titles Held:

Reservations Supervisor
Group Housing Coordinator/Rooms Controller
Elite Guest Coordinator
Lead Customer Care and Sales Specialist

Reservations Supervisor Resume Example

Resume Score: 80%

Resume Overview

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