Customer Support & Quality Improvement Manager Highly accomplished and talented Customer Service and Quality Improvement professional qualified for a management position within a company that demands expertise in all aspects of operations management. Solid track record of successful experience includes High-energy Customer Advocate focused on promoting customer satisfaction through exceptional service and maintaining outstanding hotel accommodations. productivity, and improving profitability. Innovative and creative problem solver. Performance, process, and results-driven in commitment to quality and continuous improvement. Dedicated customer service manager with 15+ years of experience in retail and quality assurance. Consistently achieve record-high customer satisfaction rankings, improvements to the bottom line and turnaround of under performing operations. Respected builder and leader of customer-focused teams. Instill a shared, enthusiastic commitment to customer service as a key driver of company goal attainment. Lead by example and ensure the execution of all safety, security, quality and store operations policies.
Coursework in Business and Management
Seminar on Retail Advertising
AREAS OF EXPERTISE Change Management, Staff Development and Training , Team building & Training CrossFunctional Team Management, Performance Measurement Customer Service Management, Front End Supervision ,Emergency Preparedness Project Strategy, Complaint Handling & Resolution Retail Operations Management Asset. Protection/Surveillance
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