Customer-oriented Reservation Agent with over 30 years of experience in Hotel Hospitality. Hardworking with excellent telephone sales skills. Works to answer all guests questions via phone or email to reach positive outcomes. F Ability to project service-mentality with warm, caring attitude while maintaining efficiency and optimizing revenue.
Knowleageble in all aspects of building group blocks using CITY, PMS and MARSHA. I aslo have revenue managemnet experience with running reports out of One Yield implementing them into the weekly forecast. Manage all group blocks in Marsha from cutoff dates to balancing inventory. Check all group billing is correct before sending to out final invoice. Process group and individual commission payments. I also know how to check in and out guests at the front desk as well as many other duties involving the desk.
Outgoing Reservation Agent recognized for using up-selling techniques to maximize revenue in Hotel industry. Ready to apply execellent customer service experience. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvement. MY
strength are in providing great customer service, highly knowledeable of the hotel business and being able to multi task. Also Enthusiastic, eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in the Hotel Industry.
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