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Reservation Specialist/Retail Store Clerk Resume Example

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RESERVATION SPECIALIST/RETAIL STORE CLERK
Professional Summary

Dedicated Sales professional with history of success achieving customer satisfaction, retention and referrals through continuous provision of top quality service. Blending strong analytical and communication skills to identify and address individual client needs, recommending and effectively promoting products in alignment with preferences. Strategically driving full sales lifecycles, overseeing efforts of teams across high-traffic retail environments. Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.

Work History
Lake Cumberland Marina - Reservation Specialist/Retail Store ClerkRussell Springs, KY05/2020 - 10/2020
  • Educated customers on promotions to enhance sales.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Achieved perfect attendance record for 6 months consecutively.
  • Prepared cash deposits up to $10,000 with zero discrepancies.
  • Maintained records related to sales, returns and inventory availability.
  • Trained and developed new sales team associates in products, selling techniques and company procedures.
  • Maintained organized, presentable merchandise to drive continuous sales.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Tracked stock using company inventory management software.
  • Worked closely with front desk to achieve full occupancy of property.
  • Handled reservations and answered questions from interested patrons for commonly booked cabins, pontoons, etc.
  • Helped customers make accommodations to fit needs by suggesting different amenities and packages for individual circumstances.
  • Resolved various issues and discrepancies for customers.
  • Coordinated bookings for up to 16 cabins and 15 pontoons.
  • Provided customers with information about availability and pricing.
  • Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services and facilities.
  • Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
  • Provided follow through on all calls with confirmations and dissemination of requested information.
  • Prepared customer invoices, accepted payments and processed refund and cancellation requests.
  • Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service.
Lake Cumberland Community Action Agency, Inc. - Child Life Practicum StudentJamestown, KY01/2019 - 05/2019
  • Constructed age-appropriate goals and outcomes to assist children with special needs and developmental delays.
  • Prepared children for success in classroom settings through encouragement and exploration of learning activities.
  • Created and managed weekly personal schedule to accommodate visits with up to 5 families, including initial evaluations and reviews.
  • Conducted educational, behavioral and well-being assessments.
  • Provided information on developmental milestones to coach families on incorporating modeled interventions into children's daily routines.
  • Performed early intervention services and documented results.
  • Kept areas clean, organized and stocked, and sanitized surfaces and toys each visit
  • Provided one-on-one and peer group tutoring on core subjects for children aged 3 to 6.
  • Selected appropriate stories based on ages of children and teachable moments, read to groups and promoted discussions based on content.
  • Consulted with families to discuss activities and behaviors of each child.
  • Managed safety and security of all children under care.
  • Set and enforced rules to maintain children's safety and created welcoming, caring environments for all children.
  • Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
  • Added daily log information to permanent records outlining observations, meals and any medications administered for acute or chronic conditions.
  • Taught children to organize toys, wash hands and brush teeth leading by example.
  • Kept notes of behavior issues, food served and medications administered to children.
  • Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
  • Cared for children ages 3 to 6 in nurturing and age-appropriate way.
  • Worked with children individually and in groups to teach social, communicative and problem-solving skills.
  • Met with parents about daily activities, positive developments and issues.
  • Applied positive behavior management techniques to enhance social interactions and emotional development.
  • Instructed children in crafts and other activities to promote gross and fine motor skills, including creating paintings, drawings, paper crafts and decorations.
  • Created safe and engaging learning environment for groups of diverse children with various learning styles.
  • Used positive reinforcement techniques to promote patience and other good behaviors in children.
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Handled daily administrative tasks efficiently to minimize time away from children, including updating attendance and requesting new supplies.
  • Used ChildPlus to compile, maintain and file all records and documents.
Russell County Circuit Court Clerk - Practicum StudentJamestown, KY08/2018 - 12/2018
  • Collected, arranged and input information into database system.
  • Tracked and analyzed reports to determine needed improvements.
  • Assisted various departments with change by communicating new improvement plans and expectations.
  • Generated reports of findings to help management with making key decisions.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Adanta - Human Services Practicum StudentJamestown, KY01/2018 - 05/2018
  • Generated reports of findings to help management with making key decisions.
  • Collected, arranged and input information into database system.
  • Tracked and analyzed reports to determine needed improvements.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Maintained excellent attendance record, consistently arriving to work on time.
Skills
  • Client Needs Assessment
  • Sales Goals
  • Product Knowledge
  • Customer Complaint Resolution
  • New Product Information
  • Prospecting Clients
  • Quality Management
  • Sales
  • Inbound and Outbound Calling
  • Fraud detection and prevention
  • Online chat
  • Report preparation
  • Professional telephone demeanor
  • Order fulfillment
  • Strategic sales knowledge
  • Shipping procedures understanding
  • Money handling abilities
  • Friendly service mentality
  • Active listening skills
  • Sales background
  • Customer service experience
  • Payment processing
  • Relationship development
Education
Expected in 05/2022Campbellsville UniversityCampbellsville, KYMaster of Social Work: Social Work
05/2019Lindsey Wilson CollegeColumbia, KYBachelor of Arts: Human Services
  • Member of Sigma Tau Delta
  • Minored in Gender Studies
  • Member of RV Bennett Honor's Society
  • Continuing education in Social Work
  • Received Boyd Lubker, John & Layne Wigginton Scholarships
  • Graduated cum laude
  • Graduated with 3.63 GPA
  • Majored in Human Services
  • Professional development completed in Human Services/Mental Health Services
05/2015Russell County High SchoolRussell Springs, KYHigh School Diploma
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Resume Overview

Companies Worked For:

  • Lake Cumberland Marina
  • Lake Cumberland Community Action Agency, Inc.
  • Russell County Circuit Court Clerk
  • Adanta

School Attended

  • Campbellsville University
  • Lindsey Wilson College
  • Russell County High School

Job Titles Held:

  • Reservation Specialist/Retail Store Clerk
  • Child Life Practicum Student
  • Practicum Student
  • Human Services Practicum Student

Degrees

  • Master of Social Work : Social Work
    Bachelor of Arts : Human Services
    High School Diploma

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