Reservation Sales Agent resume example with 3 years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary

Enthusiastic tour guide with passion for cultivating unforgettable travel experiences. In-depth historical knowledge of Asheville attractions with excellent organizational and public speaking skills. Skilled storyteller favored by guests for talent to weave stories and history of sites and venues into educational monologue.

Kennesaw State University Kennesaw, GA, Expected in 12/2013 Bachelor of Science : Biology - GPA :

Public Speaking

Guided Tours

Customer Service

Conflict Resolution


Reservation Systems

Team Building

Microsoft Office Suite

Cash Handling

Tourism development

Active Listening

Interpersonal Communication

  • Tennessee Master Naturalist
  • CNP - Certified Notary Public
  • Wilderness First Responder
Work History
Hyatt - Reservation Sales Agent
Fremont, CA, 11/2019 - 01/2020
  • Managed online booking inquiries and assisted guests questions during Biltmore Estate Candlelight Christmas season.
  • Managed and closed reservation calls to increase bookings by maintaining strong knowledge of estate offerings, services, and facilities.
  • Resolved various issues and discrepancies for estate guests.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Informed guests of essential travel information, such as estate opening and closing times, transportation and parking options, and estate activities, to facilitate a quality experience.
  • Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.
Enchantment Resort - Outdoor Center Guide I
Scottsdale, AZ, 03/2019 - 10/2019
  • Assisted guests with estate information, rental equipment, and trail map orientation.
  • Researched Biltmore Estate history to develop and present informative tours during outdoor activities including, nature walks, Segway tours, raft trips and special events.
  • Coordinated special programs for large groups.
  • Booked tours, processed payments, and interpreted online reports.
  • Maneuvered kayaks and rafts using paddles and oar frames.
    Loaded equipment on and off vans and trailers, including rafts, oars, paddles, bikes, etc.
  • Operated 15-passenger vans and trailer loaded with guests and equipment.
  • Cleaned and maintained bikes, rafts, kayaks, and other equipment.
  • Performed basic trail and habitat maintenance, including mowing, weed-eating, and digging.

Asheville Hiking Tours - Hiking Guide
City, STATE, 06/2019 - 10/2021
  • Led family programs on full-day hiking and driving tours throughout the Blue Ridge Parkway and Pisgah National Forest.
  • Developed and presented interpretive programs on topics relating to southern Appalachian Mountain natural history.
  • Performed field-based risk management duties during programs by anticipating and managing potential hazards or group issues that might arise due to wildlife, terrain, weather, or student attitude/ability.
  • Fostered a collaborative, team-oriented environment with staff, contract employees, volunteers, board members, and partners.
  • Assisted with teaching material and equipment management.
  • Followed company policies and procedures and Forest Service regulations while emphasizing the protection of natural resources, Leave No Trace practices, and company Code of Ethics.
  • Operated and maintained14-passenger minibuses and other vehicles.
Sawtooth Interpretive & Historical Association - Lead Naturalist
City, STATE, 04/2018 - 09/2018
  • Interviewed and recruited team of 5 seasonal naturalists.
  • Provided supervision of staff including, scheduling, guidance, and training.
  • Developed 2-week training schedule for incoming naturalists, including finding speakers in related fields such as geology, fisheries, botany, etc.
  • Presented science-based educational programs such as guided walks, Junior Ranger activities, discovery stations, patio talks, boat tours, and evening programs to visitors, campers, and school groups.
  • Oversaw proper record keeping and reporting on all activities and programs conducted by seasonal naturalists.
  • Collected appropriate data to measure progress, success, and to improve quality of programs.
  • Evaluated naturalist programs regularly and provided feedback to facilitate professional development.
  • Partnered with Forest Service to assist large groups entering wilderness areas by collecting camping permits and delivering Leave No Trace programs.
  • Coordinated the annual Sawtooth Salmon Festival SIHA event using strategic event outlines.
  • Advertised for events (through creating and posting fliers, social media, and word-of- mouth).
  • Participated in community events focused on providing education on natural and cultural resources and environmental awareness.
  • Participated in outreach to develop and maintain partnerships.

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Resume Overview

School Attended

  • Kennesaw State University

Job Titles Held:

  • Reservation Sales Agent
  • Outdoor Center Guide I
  • Hiking Guide
  • Lead Naturalist


  • Bachelor of Science

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