Reservation Sales Agent resume example with 3 years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Outgoing professional with customer service experience, office management, interpretive tour guiding, and sales. Dependable, reliable, hardworking individual interested in art and the Black Mountain community.

Bachelor of Science: Biology, Expected in 12/2013
Kennesaw State University - Kennesaw, GA,
  • Public speaking
  • Guided tours
  • Customer service
  • Program coordination
  • Conflict resolution
  • Problem-solving
  • Reservation systems
  • Team building
  • Microsoft Office Suite
  • Cash handling
  • Tourism development
  • Painting & art
  • Interpersonal communication
Work History
Reservation Sales Agent, 11/2019 - 01/2020
Hyatt Hendersonville, TN,
  • Managed online booking inquiries and assisted guests questions during Biltmore Estate Candlelight Christmas season.
  • Managed and closed reservation calls to increase bookings by maintaining strong knowledge of estate offerings, services, and facilities.
  • Resolved various issues and discrepancies for estate guests.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Informed guests of essential travel information, such as estate opening and closing times, transportation and parking options, and estate activities, to facilitate quality experiences.
  • Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.
Outdoor Center Guide I, 03/2019 - 10/2019
Enchantment Resort Irvington, VA,
  • Assisted guests with estate information, rental equipment, and trail map orientation.
  • Researched Biltmore Estate history to develop and present informative tours during outdoor activities including, nature walks, Segway tours, raft trips and special events.
  • Coordinated special programs for large groups.
  • Booked tours, processed payments, and interpreted online reports.
  • Maneuvered kayaks and rafts using paddles and oar frames.
    Loaded equipment on and off vans and trailers, including rafts, oars, paddles, bikes, etc.
  • Operated 15-passenger vans and trailer loaded with guests and equipment.
  • Cleaned and maintained bikes, rafts, kayaks, and other equipment.
  • Performed basic trail and habitat maintenance, including mowing, weed-eating, and digging.

Hiking Guide, 06/2019 - 10/2021
Asheville Hiking Tours City, STATE,
  • Led family programs on full-day hiking and driving tours throughout the Blue Ridge Parkway and Pisgah National Forest.
  • Developed and presented interpretive programs on topics relating to southern Appalachian Mountain natural history.
  • Performed field-based risk management duties during programs by anticipating and managing potential hazards or group issues that might arise due to wildlife, terrain, weather, or student attitude/ability.
  • Fostered a collaborative, team-oriented environment with staff, contract employees, volunteers, board members, and partners.
  • Assisted with teaching material and equipment management.
  • Followed company policies and procedures and Forest Service regulations while emphasizing the protection of natural resources, Leave No Trace practices, and company Code of Ethics.
  • Operated and maintained14-passenger minibuses and other vehicles.
Lead Naturalist, 04/2018 - 09/2018
Sawtooth Interpretive & Historical Association City, STATE,
  • Interviewed and recruited team of 5 seasonal naturalists.
  • Provided supervision of staff including, scheduling, guidance, and training.
  • Developed 2-week training schedule for incoming naturalists, including finding speakers in related fields such as geology, fisheries, botany, etc.
  • Presented science-based educational programs such as guided walks, Junior Ranger activities, discovery stations, patio talks, boat tours, and evening programs to visitors, campers, and school groups.
  • Oversaw proper record keeping and reporting on all activities and programs conducted by seasonal naturalists.
  • Collected appropriate data to measure progress, success, and to improve quality of programs.
  • Evaluated naturalist programs regularly and provided feedback to facilitate professional development.
  • Partnered with Forest Service to assist large groups entering wilderness areas by collecting camping permits and delivering Leave No Trace programs.
  • Coordinated the annual Sawtooth Salmon Festival SIHA event using strategic event outlines.
  • Advertised for events (through creating and posting fliers, social media, and word-of- mouth).
  • Participated in community events focused on providing education on natural and cultural resources and environmental awareness.
  • Participated in outreach to develop and maintain partnerships.
  • Tennessee Master Naturalist
  • CNP - Certified Notary Public
  • Wilderness First Responder

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Resume Overview

School Attended

  • Kennesaw State University

Job Titles Held:

  • Reservation Sales Agent
  • Outdoor Center Guide I
  • Hiking Guide
  • Lead Naturalist


  • Bachelor of Science

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