Reservation Sales Agent resume example with 3 years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
Professional Summary
Outgoing professional with customer service experience, office management, interpretive tour guiding, and sales. Dependable, reliable, hardworking individual interested in art and the Black Mountain community.
Education
Bachelor of Science: Biology, Expected in 12/2013 - Kennesaw State University - Kennesaw, GA, GPA:
Managed online booking inquiries and assisted guests questions during Biltmore Estate Candlelight Christmas season.
Managed and closed reservation calls to increase bookings by maintaining strong knowledge of estate offerings, services, and facilities.
Resolved various issues and discrepancies for estate guests.
Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
Informed guests of essential travel information, such as estate opening and closing times, transportation and parking options, and estate activities, to facilitate quality experiences.
Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.
Outdoor Center Guide I, 03/2019 - 10/2019 Enchantment Resort – Irvington, VA,
Assisted guests with estate information, rental equipment, and trail map orientation.
Researched Biltmore Estate history to develop and present informative tours during outdoor activities including, nature walks, Segway tours, raft trips and special events.
Coordinated special programs for large groups.
Booked tours, processed payments, and interpreted online reports.
Maneuvered kayaks and rafts using paddles and oar frames.
Loaded equipment on and off vans and trailers, including rafts, oars, paddles, bikes, etc.
Operated 15-passenger vans and trailer loaded with guests and equipment.
Cleaned and maintained bikes, rafts, kayaks, and other equipment.
Performed basic trail and habitat maintenance, including mowing, weed-eating, and digging.
Led family programs on full-day hiking and driving tours throughout the Blue Ridge Parkway and Pisgah National Forest.
Developed and presented interpretive programs on topics relating to southern Appalachian Mountain natural history.
Performed field-based risk management duties during programs by anticipating and managing potential hazards or group issues that might arise due to wildlife, terrain, weather, or student attitude/ability.
Fostered a collaborative, team-oriented environment with staff, contract employees, volunteers, board members, and partners.
Assisted with teaching material and equipment management.
Followed company policies and procedures and Forest Service regulations while emphasizing the protection of natural resources, Leave No Trace practices, and company Code of Ethics.
Operated and maintained14-passenger minibuses and other vehicles.
Lead Naturalist, 04/2018 - 09/2018 Sawtooth Interpretive & Historical Association – City, STATE,
Interviewed and recruited team of 5 seasonal naturalists.
Provided supervision of staff including, scheduling, guidance, and training.
Developed 2-week training schedule for incoming naturalists, including finding speakers in related fields such as geology, fisheries, botany, etc.
Presented science-based educational programs such as guided walks, Junior Ranger activities, discovery stations, patio talks, boat tours, and evening programs to visitors, campers, and school groups.
Oversaw proper record keeping and reporting on all activities and programs conducted by seasonal naturalists.
Collected appropriate data to measure progress, success, and to improve quality of programs.
Evaluated naturalist programs regularly and provided feedback to facilitate professional development.
Partnered with Forest Service to assist large groups entering wilderness areas by collecting camping permits and delivering Leave No Trace programs.
Coordinated the annual Sawtooth Salmon Festival SIHA event using strategic event outlines.
Advertised for events (through creating and posting fliers, social media, and word-of- mouth).
Participated in community events focused on providing education on natural and cultural resources and environmental awareness.
Participated in outreach to develop and maintain partnerships.
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