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Reservation Agent Resume Example

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RESERVATION AGENT
Professional Summary

An organized, detail-oriented, and conscientious self-starter, able to strategize and prioritize effectively to accomplish multiple tasks and stay calm under pressure. Motivated person who wishes pursue and continue my career as an administrative professional. Possesses easily transferable skills such as organization, working with teams, and writing skills.

Core Qualifications
  • Eager to learn, willing to undergo intensive training - proved upon selection of promotion
  • Knows how to honor the highest level of confidentiality
  • Successful in learning and comprehending new systems and methods
  • Result oriented
  • Client focused
  • Computer proficient
  • Project oriented with a productive mentality
  • Experienced in handling confidential information and material
  • Creativity and passion for forward thinking
  • Excellent active-listener
  • Strategic thinker
  • Trained to asses a situation, address problems, consider objectives, strengths, limitations, resources, and opportunities while conforming to policies, rules and procedures
  • Exquisite attention to detail
  • Clean, neat appearance
  • Exemplary customer service skills
  • Works effectively in groups with diverse team members
Experience
10/2014 to 02/2015
Reservation Agent Kalahari Resort & Spa － Wisconsin Dells, WI
  • Responds to communications from guests, travel agents, and referral networks concerning reservations.
  • Knows the type of rooms the hotel has as well as their location and layout.
  • Knowing the selling status of rates and benefits of all packages and plans.
  • Knowing of all hotel packages plans-meaning status, rates, and benefits of all packages.
  • Knowing the credit policy of the hotel and how to code each reservation.
  • Creates and maintains reservation records by date of arrival and alphabetical listing.
  • Determines room rates based on the selling tactics of the hotel.
  • Prepares letter of confirmation.
  • Communicates reservation information to the front desk.
  • Tracks future room availabilities on the basis of reservations.
  • Monitors advance deposit requirements.
  • Documents client requests as needed.
  • Makes sure files are kept up to date.
  • Promotes goodwill by beings courteous, friendly, and helpful to guests, mangers, and fellow employees.
  • Configuring rates on the hotels property management system.
  • Handles calls in timely matter to respond to the overflow of calls in queue.
06/2012 to 02/2014
Captioning Assistant CapTel, Inc － Wisconsin Dells, WI
  • Job included working with voice recognition software to process phone calls.
  • Providing captions for telephone conversations verbatim for the hearing impaired.
  • Honored the highest level of confidentiality.
  • Computer skills and fast paced thinking are involved with this job.
  • Speaking and customer service is a big part of the job.
04/2013 to 10/2013
Customer Service Representative The Aveda Institute － Madison, WI
  • Greeted customers and determined there needs and wants.
  • Recommended merchandise based on individual specific requirements.
  • Advised customers on utilization and care of merchandise.
  • Provided advise to clients regarding particular products.
  • Answered customers' queries and concerns.
  • Quoted prices and discounts as well as credit terms, trade-in allowances.
  • Prepared sales contracts and accepted payment through cash, check and credit card.
  • Assisted in display of merchandise.
  • Maintained sales record for inventory control and sale reports.
  • Keeping these lists up to date and booking appointments as well as cash handling.
  • Working with clients and their information, ensuring everything is correct along the process of the booking procedure.
  • Information handling.
  • Reconciling accounts periodically.
  • Phone and Millennium software skills put to use.
  • Effectively controlled the release of proprietary and confidential information for general client lists.
08/2011 to 05/2012
Deli Merchandiser Pick'N'Save Grocery － Wisconsin Dells, WI
  • Working with and preparing food, paying specific detail to customer service and cashiering.
  • Ensuring 100% compliance with industry standards.
  • Adhering to service quality and food industry standards.
  • Making and preparing orders for deli needs.
  • Worked with management team to boost sales
06/2008 to 07/2011
Lifeguard Supervisor Kalahari Resort & Spa － Wisconsin Dells, WI
  • Lifeguard and Supervisor at America's Largest Indoor water-park.
  • Customer service.
  • Ensure safety of all guests, at all times.
  • Respond to situations in a timely manner following health and safety codes.
04/2004 to 02/2008
Lifeguard/Swim Instructor Baraboo School District － Wisconsin Dells, WI
  • Lifeguarding to ensure safety of all patrons.
  • Safety instructor
  • Office work and retail services along with cash handling.
01/2003 to 01/2007
Barn Manager Cady Quarter Horses － Wisconsin Dells, WI
  • Oversee daily chores; feeding, training, show preparation.
  • Cleaning of stalls and equipment.
  • Raising offspring.
  • General farm labor.
05/2006 to 08/2006
Zookeeper Baraboo Public Zoo － Wisconsin Dells, WI
  • Cleaning and maintaining exhibits, holding stalls and service areas.
  • Continual monitoring of exhibits and public area condition with attention to detail.
  • Feeding and watering of animals.
  • Providing assistance in restraining animals for veterinary management and research purposes.
  • Cataloging observation of animals on a daily basis.
  • Maintaining departmental records.
  • Working on special projects as needed.
07/2005 to 02/2006
Cashier/Stock Associate American Eagle, Wisconsin － Wisconsin Dells, WI
  • Did general retail store work and interacted with patrons and team.
  • Cash handling and people skills enhanced.
  • Ensured quality handling of products.
  • Similar requirments as Aveda Institue.
01/2002 to 01/2003
Vet Tech. Assistant Hilldale Veterinary Clinic － Wisconsin Dells, WI
  • Assited the head veterinarian as well as the technicians.
  • Cleaning of the facility.
  • Animal care and laboratory work were daily tasks.
Education
2011
Associate of Science: Animal Sciences University of WI － Platteville, Wisconsin

Minor in Agricultural Business
Skills

Ability to work in a timely manner while delivering high quality of work. Willingness to learn new techniques and to learn them quickly. Respectable, dependable and flexible.

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Resume Overview

Companies Worked For:

  • Kalahari Resort & Spa
  • CapTel, Inc
  • The Aveda Institute
  • Pick'N'Save Grocery
  • Baraboo School District
  • Cady Quarter Horses
  • Baraboo Public Zoo
  • American Eagle, Wisconsin
  • Hilldale Veterinary Clinic

School Attended

  • University of WI

Job Titles Held:

  • Reservation Agent
  • Captioning Assistant
  • Customer Service Representative
  • Deli Merchandiser
  • Lifeguard Supervisor
  • Lifeguard/Swim Instructor
  • Barn Manager
  • Zookeeper
  • Cashier/Stock Associate
  • Vet Tech. Assistant

Degrees

  • Associate of Science : Animal Sciences

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