Livecareer-Resume
JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Customer-focused Retail Associate with solid understanding of retail dynamics, marketing and customer service. Offering 28 years of experience providing quality product recommendations and solutions to meet customer needs and exceed expectations. Demonstrated record of exceeding revenue targets by leveraging communication skills and sales expertise.

Skills
  • Sales strategics
  • Cost analysis and savings
  • Purchasing and planning
  • Bookkeeping
  • Financial administration
  • Marketing expertise
  • Brand management
  • Strategic business planning
  • Revenue growth
  • Operations oversight
  • New business development
  • Defining company vision
Experience
10/2021 to Current Client Service Coordinator Firstservice Residential | Corona, CA,
  • Oversaw address of customer requests for friendly, knowledgeable service and support.
  • Delivered high level of service to clients to both maintain and extend relationships for future business opportunities.
  • Managed and updated physical and digital client account information to keep records accurate and current.
  • Greeted incoming customers to provide immediate, friendly and knowledgeable support.
  • Reviewed customer account information to determine current issues and potential solutions.
  • Promoted client satisfaction by working with operational teams in proper resolution of service issues.
  • Tracked down sources of special products and services to meet customers' special needs.
  • Shared detailed information regarding options to help customers make decisions.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Documented conversations with customers to track requests, problems and solutions.
  • Upheld strict quality control policies and procedures during customer interactions.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
01/2019 to Current Reseller Broker/Business Owner The Frugal Socialite | City, STATE,
  • Developed business and marketing plans and prepared monthly financial reports.
  • Broker luxury brands such as : Gucci, Jimmy Choo, Valentino, Balmain, Jean Paul Gautier, Burberry.
  • Coordinated with webmaster to develop website and create online advertisements, boosting online sales 25%.
  • Promoted business on social media platforms to maximize brand identity and generate revenue.
  • Set pricing structures according to market analytics and emerging trends.
  • Participated in networking events to establish and cement community ties, B2B relationships and industry connections.
  • Assessed assigned areas and displays to maintain presentable condition, restocking and reorganizing merchandise as needed.
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty.
05/2016 to 10/2018 Pandora Specialist/Support Specialist Jared Galleria Of Jewelry | City, STATE,
  • Managed and processed customer payments made by credit and debit cards as well as cash and provided correct change if applicable.
  • Top Sales Associate for Pandora Sales
  • Also trained the Regional, District and Store Management team on Pandora Product
  • Support staff with Luxury brands such as : Neal Lane, Omega, Tag Heuer, Le Vian, Mikimoto Pearls. Vera Wang
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Helped customers sign up for loyalty programs and submitted completed paperwork.
  • Educated customers on product and service offerings.
  • Drove substantial sales in weekly revenue through suggestive selling and by promoting add-on purchases.
  • Designed and deployed new display ideas to improve accessibility to merchandise, increasing sales 42%.
  • Met or exceeded upselling, donation and credit card sign-up targets on consistent basis by leveraging excellent communication and interpersonal strengths.
  • Recommended optimal merchandise based on customer needs and desires.
02/2013 to 05/2016 Pandora Specialist /Trainer Coordinator Pandora | City, STATE,
  • Assessed assigned areas and displays to maintain presentable condition, restocking and reorganizing merchandise as needed.
  • Top sales associate
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
  • Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty.
  • Developed training plans, eLearning materials, handouts, job aids and audio-visual presentations and coordinated material distribution.
  • Coached store managers and other leaders on effective methods of informally training new staff members on product knowledge and customer service.
  • Frequently reviewed and checked credit limit appropriateness for customers.
  • Collaborated cross-functionally with sales, management and other departments to maintain effective operations.
Education and Training
Expected in High School Diploma | Milwaukee Custer High School , Milwaukee, WI, GPA:
  • Completed professional development in Marketing
Expected in | Business And Fashion Marketing Milwaukee Area Technical College, Milwaukee, WI GPA:
  • Completed professional development in Marketing and Sales Certification
  • HRIS ( Human Resources Training)
  • Sales Management Training
Expected in | Business and Marketing Lakeshore Technical College, Cleveland, WI GPA:
Accomplishments
  • Consistently maintained high customer satisfaction ratings.
  • Led team to achieve one of the top stores for Pandora , earning recognition from upper management and financial reward.
  • Spent 28 years in the retail as a Associate, Trainer, and Manager
  • Previous call center experience for : US Bank, First Wisconsin, Wells Fargo, Chase Home Lending

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Resume Overview

School Attended

  • Milwaukee Custer High School
  • Milwaukee Area Technical College
  • Lakeshore Technical College

Job Titles Held:

  • Client Service Coordinator
  • Reseller Broker/Business Owner
  • Pandora Specialist/Support Specialist
  • Pandora Specialist /Trainer Coordinator

Degrees

  • High School Diploma
  • Some College (No Degree)
  • Some College (No Degree)

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