Rentry Case Manager Resume Example
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RENTRY CASE MANAGER
Summary
Accomplished Case Manager adept at handling high caseloads without sacrificing quality of care. Operate in high-pressure environments while recommending best resources and courses of action to benefit clients needs and return each to optimal quality of life.
Skills
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Experience
11/2018 to 09/2019
Rentry Case ManagerSharp Decisions － Cincinnati , OH
- Provided ex-offenders and probationers with an opportunity to receive services such as comprehensive assessment, intensive case management services, individualized wrap-around support services, expanded barrier reduction supports, housing assistance, accessing public benefits, personalized job/career planning assistance, remedial education, soft skills training, job placement services, and multi-track career path training and opportunities.
- Ensured data quality, accuracy of client files and records, complete paperwork and comprehensive outcomes tracking in the areas of housing, case management, goal setting and client progress, program intake and exit, meetings, support groups, referrals and other related activities.
- Built partnerships with and serve as liaison to other community programs, employers, collaborative groups and government agencies relevant reentering citizens.
- Provided a variety of crisis intervention/ crisis prevention case management services in a jail- based setting and/or various community locations.
- Services included, butwere not limited to crisis supportive counseling, crisis case management, consultation, transportation, and report.
- Maintained compliance with company policies, objectives and communication goals.
- Trained newly hired employees and created training material for all case managers to use as a reference guide.
11/2016 to 10/2018
Outreach Specialist Mod Pizza － Oconomowoc , WI
- Produced referrals for various community resources, housing and transportation services.
- Liaised between clients and community agencies to arrange assistance in housing, education and child care for clients.
- Attended meetings, training, conferences and seminars to advance professional knowledge.
- Maintained lists of resources helpful to clients.
- Completed intake assessments with clients.
- Assisted with identifying substance abuse programs to treat clients with addiction.
- Maintained thorough case history records and wrote detailed reports.
07/2016 to 08/2017
Bartender/Waitress299 Bar & Grille － City , STATE
- Served wine, beer and cocktails per restaurant guidelines.
- Was able to take food and beverage orders at a timely matter.
- Maintained clean and well-stocked workstation.
- Handled cash and credit card transactions as required.
- Ensured high food and beverage quality.
- Answered customer queries about cocktail ingredients as required.
- Cleared and cleaned restaurant tables.
- Assisted with greeting and seating customers as required.
- Cleaned and organized lounge furniture as needed.
- Adhered to restaurant uniform and attendance policies.
- Made special cocktail suggestions to customers as requested.
- Provided assistance to bartender in cocktail preparation as required.
- Addressed and fulfilled special customer requests when possible.
- Collected and returned dirty glassware and dishes to washing area.
- Checked identification of customers to verify age requirements needed for purchase of alcohol.
- Worked with management to plan and implement special events to boost customer numbers and profits.
08/2012 to 03/2017
ServerLavish Lounge － City , STATE
- Served wine, beer and cocktails per restaurant guidelines.
- Maintained clean and well-stocked workstation.
- Handled cash and credit card transactions as required.
- Exceeded sale goals.
- Ensured high food and beverage quality
- Answered customer queries about cocktail ingredients as required.
- Cleared and cleaned restaurant tables.
- Assisted with greeting and seating customers as required.
- Cleaned and organized lounge furniture as needed.
- Adhered to restaurant uniform and attendance policies.
- Made special cocktail suggestions to customers as requested.
- Provided assistance to bartender in cocktail preparation as required.
- Addressed and fulfilled special customer requests when possible.
- Collected and returned dirty glassware and dishes to washing area.
- Checked identification of customers to verify age requirements needed for purchase of alcohol.
- Worked with management to plan and implement special events to boost customer numbers and profits.
Education and Training
06/2003
High School DiplomaChristiana High School － City, State
Atlanta Institute of Aesthetics － City
Certifications
OABCC Approved: Delaware Alcoholic Beverage Server Training Certification Exp. 4/25/2022
Willing to relocate: Anywhere
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Resume Overview
School Attended
- Christiana High School
- Atlanta Institute of Aesthetics
Job Titles Held:
- Rentry Case Manager
- Outreach Specialist
- Bartender/Waitress
- Server
Degrees
- High School Diploma
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