SEARCH

Rentry Case Manager Resume Example

Resume Score: 80%

Love this resume?Build Your Own Now
RENTRY CASE MANAGER
Summary

Accomplished Case Manager adept at handling high caseloads without sacrificing quality of care. Operate in high-pressure environments while recommending best resources and courses of action to benefit clients needs and return each to optimal quality of life.

Skills
  • Community outreach
  • Leadership
  • Intake and discharge
  • Service assistance and support
  • Client engagement
  • Time management
  • Life skills development
  • File and data retrieval systems
  • Report writing
  • Scheduling and calendar management
  • Team building
  • Planning and coordination
  • First Aid/CPR
Experience
11/2018 to 09/2019
Rentry Case ManagerState of Delaware － Wilmington, Delaware
  • Provided ex-offenders and probationers with an opportunity to receive services such as comprehensive assessment, intensive case management services, individualized wrap-around support services, expanded barrier reduction supports, housing assistance, accessing public benefits, personalized job/career planning assistance, remedial education, soft skills training, job placement services, and multi-track career path training and opportunities.
  • Ensured data quality, accuracy of client files and records, complete paperwork and comprehensive outcomes tracking in the areas of housing, case management, goal setting and client progress, program intake and exit, meetings, support groups, referrals and other related activities.
  • Built partnerships with and serve as liaison to other community programs, employers, collaborative groups and government agencies relevant reentering citizens.
  • Provided a variety of crisis intervention/ crisis prevention case management services in a jail- based setting and/or various community locations.
  • Services included, but were not limited to crisis supportive counseling, crisis case management, consultation, transportation, and report.
  • Maintained compliance with company policies, objectives and communication goals.
  • Trained newly hired employees and created training material for all case managers to use as a reference guide.
11/2016 to 10/2018
Outreach Specialist Delaware Wonder － Wilmington, DE
  • Produced referrals for various community resources, housing and transportation services.
  • Liaised between clients and community agencies to arrange assistance in housing, education and child care for clients.
  • Attended meetings, training, conferences and seminars to advance professional knowledge.
  • Maintained lists of resources helpful to clients.
  • Completed intake assessments with clients.
  • Assisted with identifying substance abuse programs to treat clients with addiction.
  • Maintained thorough case history records and wrote detailed reports.
07/2016 to 08/2017
Bartender/Waitress299 Bar & Grille － Middletown, DE
  • Served wine, beer and cocktails per restaurant guidelines.
  • Was able to take food and beverage orders at a timely matter.
  • Maintained clean and well-stocked workstation.
  • Handled cash and credit card transactions as required.
  • Ensured high food and beverage quality.
  • Answered customer queries about cocktail ingredients as required.
  • Cleared and cleaned restaurant tables.
  • Assisted with greeting and seating customers as required.
  • Cleaned and organized lounge furniture as needed.
  • Adhered to restaurant uniform and attendance policies.
  • Made special cocktail suggestions to customers as requested.
  • Provided assistance to bartender in cocktail preparation as required.
  • Addressed and fulfilled special customer requests when possible.
  • Collected and returned dirty glassware and dishes to washing area.
  • Checked identification of customers to verify age requirements needed for purchase of alcohol.
  • Worked with management to plan and implement special events to boost customer numbers and profits.
08/2012 to 03/2017
ServerLavish Lounge － Wilmington, DE
  • Served wine, beer and cocktails per restaurant guidelines.
  • Maintained clean and well-stocked workstation.
  • Handled cash and credit card transactions as required.
  • Exceeded sale goals.
  • Ensured high food and beverage quality
  • Answered customer queries about cocktail ingredients as required.
  • Cleared and cleaned restaurant tables.
  • Assisted with greeting and seating customers as required.
  • Cleaned and organized lounge furniture as needed.
  • Adhered to restaurant uniform and attendance policies.
  • Made special cocktail suggestions to customers as requested.
  • Provided assistance to bartender in cocktail preparation as required.
  • Addressed and fulfilled special customer requests when possible.
  • Collected and returned dirty glassware and dishes to washing area.
  • Checked identification of customers to verify age requirements needed for purchase of alcohol.
  • Worked with management to plan and implement special events to boost customer numbers and profits.
Education and Training
06/2003
High School DiplomaChristiana High School － Newark, DE
Atlanta Institute of Aesthetics － Dunwoody, GA
Certifications

OABCC Approved: Delaware Alcoholic Beverage Server Training Certification Exp. 4/25/2022

Willing to relocate: Anywhere
Build Your Own Now

Resume Overview

Companies Worked For:

  • State of Delaware
  • Delaware Wonder
  • 299 Bar & Grille
  • Lavish Lounge

School Attended

  • Christiana High School
  • Atlanta Institute of Aesthetics

Job Titles Held:

  • Rentry Case Manager
  • Outreach Specialist
  • Bartender/Waitress
  • Server

Degrees

  • High School Diploma

Similar Resumes

View All
Case-Manager-resume-sample

Case Manager

Global Options/Coventbridge

Hoffman Estates, Illinois

Posted 1229 days ago