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remote hybrid executive virtual assistant resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Certified Paralegal with a background in Insurance Defense (State Farm, Hurricane Katrina) / Class Actions (DWH) / Commercial Litigation (Wells Fargo), as well as office administration. Highly skilled in conducting legal research to support investigations into personal injury cases, combined with training in evidence gathering and legal document analysis. Talented in managing complex assignments. My ability to prioritize and multi-task in a diverse culture with a high volume; fast-paced environment has led to a successful career. A certified paralegal holding the "Highest Ideals of Integrity," I am articulate, loyal, trustworthy, and committed to confidentiality.

I am also a Seasoned recruiting professional with a proactive, flexible, and hardworking approach to accomplishing employer hiring objectives. Accomplished medical, technical and legal recruitment. Works well with job boards, LinkedIn, and ATS systems. Skilled in coaching, overseeing, and encouraging successful recruiters.

In addition, Thorough Billing Specialist offers account management, account reconciliation and invoicing expertise coupled with outstanding time management and data entry capabilities. Focused and meticulous professional with 8 years of comprehensive experience developing and sending bills to customers for services. Solid grasp of MS Office and ER software.

Skills
  • Vast experience with 1st Party collections
  • Answer inbound calls and make outbound calls through automated and manual efforts, connecting with clients.
  • Update and process credit card payments.
  • Be honest, have a high level of integrity, and follow all company policies and procedures.
  • Successfully meet/exceed department goals.
  • Synonymous teamwork.
  • Adept in technology: Microsoft Office / Outlook / Excel / Time Matters / Fortis / Amicus / Juris / Citrix / ATX Management / Tenrox / Timeslips / Slack / Zoom / attorney billing & accounting software.
  • Strong PC skills including Microsoft Office 365, One Note, One Drive, SharePoint, Word, PowerPoint, Keynote, Outlook Calendar skills.
  • Supporting firms with administrative tasks as needed
  • Email management; Other executive-level admin support as necessary
  • Proficient in attorney, paralegal billing & collections on delinquent accounts
  • Proficient in account reconciliation.
  • Billing and collections best practices
  • Collections process improvement
  • Aged account reporting
  • Investigation due diligence
  • Repayment negotiations
  • Scripted conversations
  • Account management
  • Persuasion strategies
  • Recovery techniques specialist
  • Accounts receivable specialist
  • Home office: private office space, desktop computer (dual monitors, headset, I-pad, laptop, all-in-one printer/fax/scanner, high speed internet connection & a land line.
  • Health care law knowledge
Experience
(Remote/Hybrid) Executive Virtual Assistant, 01/2007 to Current
Brookfield Properties - OfficeWashington, DC,
  • Maintained customer loyalty by retaining professional composure, listening intently, navigating difficult conversations and de-escalating to quickly resolve customer complaints and service issues.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Prepared resident gift packages with homemade keto and/or pralines.
  • Converted calls to reservations by leveraging knowledge of amenities and services to help customers select optimum rooms.
  • Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
  • Followed new covid-19 policies and procedures for property rentals.
  • Results-driven and hardworking with skill and resilience to achieve daily collection goals.
  • Inspected properties regularly to identify deficiencies and schedule repairs.
  • Collected monthly assessments, rental fees, deposits, and payments.
  • Notified customers of delinquent accounts in an attempt to collect outstanding amounts.
  • Secured payments by following up with customers who disregarded promises to pay.
  • Interviewed, trained & recruited new staff members.
  • Oversaw budgetary and financial activities and implemented strategies to grow business and profits.
  • Research new sales/collection methodologies to modernize legacy operations and keep organization agile in changing conditions.
  • Researched statutes and prepared legal documents for leasing as well as eviction procedures.
  • Utilized automatic dialing system for over 100 calls a day.
  • Consistently exceeded collection, occupancy and client retention goals
  • Attended professional seminars to enhance professional growth
Assistant Property Manager, 12/2003 to 01/2007
The Georgian ApartmentsCity, STATE,
  • Communicated regularly with key on-and off-site residents to maintain the satisfaction of facility, and services, and documented conversations in Yardi
  • Conducted property showings to new prospects to highlight community features, answer questions and redirect concerns to close contracts
  • Processed prospects' credit applications and background checks
  • Compiled and prepared maintenance and repair requests for submission to property maintenance technicians and reached out to local contractors for bid proposals.
  • Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
  • Secured payments by following up with customers who disregarded promises to pay.
  • Prepared all lease agreements and met with all new prospects to sign leases and discuss move-in policies
  • Documented all new move-in information and rental payments in Yardi
  • Established strong, professional relationships with residents by guiding team collaboration of annual holiday parties, and parade schedules, and delivering exemplary customer service.
  • Processed rental payments for 2 separate apartment communities consisting of 170 apartment homes through the Yardi software program
  • Prepared month-end financial reports and reconciliations in DOS/Yardi to assist the manager
  • Consistently exceeded 100% occupancy
Paralegal /Collections Specialist, 12/2001 to 12/2003
Law Office Of Jeffrey B. KahnCity, STATE,
  • Prepared corporate filings, estate plans, prenuptial agreements, and tax documents in Microsoft Office and ACT
  • Obtained signatures from attorneys to finalize and file legal documents to uphold deadlines
  • Scheduled all attorney appointments, appearances, and briefings.
  • Screened telephone calls and forwarded them to appropriate departments.
  • Prepared all client bills in time slips and mailed them to clients for managing attorney.
  • Prepared legal correspondence for legal assistants and attorneys.
  • Accurately entered client payments into a company-based software program.
  • Reported to diverse attorneys & processed attorney billing for select attorneys.
  • Responsible for paralegal timekeeping.
  • Consulted with clients, witnesses, and legal professionals to define and document case details.
  • Facilitated efficient communication between judges, court administration, government agencies and attorneys.
  • Organized and executed court calendar with daily cases and supervisor meetings.
  • Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.
  • Created repayment plans based on account holders' financial status and repayment abilities.
  • Reached out to customer to pursue payments, remind of obligations and discuss default procedures.
  • Met demands of busy collections group by performing high volume of daily calls.
  • Followed fair debt practices and regulatory guidelines when managing collections process.
Education and Training
BBA: Business Administration And Management, Expected in 02/2018 to Everest University Online - Tampa - Seffner, FL
GPA:
  • Completed coursework in Human Resource Management, Financial Management, Psychology II, Entrepreneurship, Legal Ethics & Business Management; Credits earned
Associate of Science: Paralegal Studies, Expected in 01/2008 to Everest University - Pompano Beach, FL,
GPA:
  • Completed coursework in Business Enterprise, Intro to Paralegal and Strategies for Success.
  • Applied Business Law, Legal Research & Writing, World History, Composition I, Torts, General Psychology, Composition II, Contract Law, Oral Communications, Legal Research & Writing II, Civil Procedure,
  • Principles of Sociology, College Algebra, Law Office Management, Computer Applications, Criminal Procedure & Constitution, Wills Trust & Probate, Applied Word Processing, Critical Thinking & Environmental Science
  • Career Skills, Legal Ethics & Social Responsibility, Legal Research & Writing III, Social Psychology, Civil Litigation I, Family Law, International Law, Real Estate Law, Contemporary Issues & Law, Legal Research & Writing IV, Advanced Tort Law, 20th Century American History, Microeconomics, Workplace Relationships, Internet Research
  • Global Politics, Macroeconomics, Rules of Evidence, Elder Law, Employment Law, Workers Comp & Employment Law, Report Writing, Environmental Law,
  • Statistics, Law & Medicine, Private Investigation I & Civil Litigation II,
Accomplishments
  • Consistently maintained exemplary customer satisfaction
  • Exceeded sales goals by average of 75%
  • Promoted from leasing assistant to Assistant Manager in less than 12-months.
  • Recognized for collecting on high dollar delinquent accounts
  • Ability to support multiple executives in high demanding diverse environments.
  • Recognized as Employee "Highest Ideals of Integrity" for outstanding performance and team contributions.
  • Maintained 100% occupancy
Activities and Honors

Hobbies: Advocare Independent Advisor, Keto Business Owner, Yoga, Strength Training, Supplement Enhancement, Hormone Therapy, Health & Fitness everchanging technology & methodologies

Previous experience with a personal trainer (in person / online)

Knowledge of medical rehab with personal training

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Resume Overview

School Attended

  • Everest University Online - Tampa
  • Everest University

Job Titles Held:

  • (Remote/Hybrid) Executive Virtual Assistant
  • Assistant Property Manager
  • Paralegal /Collections Specialist

Degrees

  • BBA
  • Associate of Science

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