Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Results-oriented Scheduler highly effective at managing calendars in demanding, fast-paced environments and versed in resource loading and operations sequencing. Enthusiastic about leveraging over 20 years of experience in new position with room for advancement.

  • Customer support
  • Inbound and outbound calling
  • Quality assurance
  • Scheduling
Relief Assistant Manager, 05/2016 to Current
Mhc Equity Lifestyle PropertiesLa Conner, WA,
  • Assisted Manager in evaluating employee performance and cultivating improvement initiatives.
  • Managed personnel scheduling, facilitating adequate coverage to meet demand.
  • Delegated daily tasks to team members to optimize group productivity.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Answered 100+ inbound calls per day and directed to designated individuals or departments.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Sales Associate, 09/2015 to 05/2016
Steel Dynamics, Inc.Greenup, KY,
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Offered product and service consultations and employed upselling techniques.
  • Coached team members on security risks and loss prevention to aid in mitigating store theft.
  • Negotiated and closed deals with minimal oversight.
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
  • Sold various products by explaining unique features and educating customers on proper application.
  • Assisted customers by finding needed jewelry items and checking inventory for items at other locations.
  • Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
  • Reset store displays for special events and seasonal merchandise changes.
Dispatcher, 12/2012 to 06/2014
Riley ProjectsCity, STATE,
  • Maintained current knowledge of all personnel in field and all completed deliveries or delays.
  • Answered customer requests with information about product availability, shipping information and status updates.
  • Devised and implemented work plans for subordinate employees to check quality and consistency of work against organizational standards.
  • Set schedules, implemented new policies and worked with managers to optimize operational procedures and establish clear objectives.
  • Tracked all changes in computer system to keep records current and accurate.
  • Reported delays, accidents or other traffic and transportation situations.
  • Monitored dispatch board and adjusted call priorities regularly based on caller needs.
  • Scheduled and dispatched over 10-15 daily roadside assistance calls based on caller locations and available employees.
  • Managed daily delivery and work schedules to maximize coverage.
  • Kept detailed and updated records of calls in physical and electronic databases.
  • Quickly determined locations and needs for high volume of hourly callers to accurately send technicians for assistance.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
Office Manager, 06/2004 to 05/2012
TerminixCity, State,
  • Handled scheduling and managed timely and effective allocation of resources and calendars.
  • Increased office organization by developing filing system and customer database protocols.
  • Improved operational efficiencies, managing work requests, new orders, pricing and changes while coordinating logistics to verify delivery dates.
  • Managed office inventory and placed new supply orders.
  • Supported office needs including taking messages, scanning documents and routing business correspondence.
  • Wrote professional business correspondence to maintain strong line of communications.
  • Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
  • Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
  • Recruited, trained and developed dynamic administrative team, supporting all corporate growth and productivity objectives.
  • Improved productivity initiatives, managing accounts, coordinating itinerary and scheduling client/leadership appointments.
  • Collaborated closely with Manager to effectively smooth and improve office operations.
Education and Training
: Customer Service/Microsoft Outlook, Expected in
Coastal Community College - Jacksonville, TX,

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Resume Overview

School Attended

  • Coastal Community College

Job Titles Held:

  • Relief Assistant Manager
  • Sales Associate
  • Dispatcher
  • Office Manager


  • Some College (No Degree)

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