- , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
- Home: (555) 432-1000
- Cell:
- resumesample@example.com
Results-oriented Scheduler highly effective at managing calendars in demanding, fast-paced environments and versed in resource loading and operations sequencing. Enthusiastic about leveraging over 20 years of experience in new position with room for advancement.
- Customer support
- Inbound and outbound calling
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- Quality assurance
- Scheduling
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Relief Assistant Manager, 05/2016 to Current
Mhc Equity Lifestyle Properties – La Conner, WA,
- Assisted Manager in evaluating employee performance and cultivating improvement initiatives.
- Managed personnel scheduling, facilitating adequate coverage to meet demand.
- Delegated daily tasks to team members to optimize group productivity.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Answered 100+ inbound calls per day and directed to designated individuals or departments.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Sales Associate, 09/2015 to 05/2016
Steel Dynamics, Inc. – Greenup, KY,
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Offered product and service consultations and employed upselling techniques.
- Coached team members on security risks and loss prevention to aid in mitigating store theft.
- Negotiated and closed deals with minimal oversight.
- Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
- Sold various products by explaining unique features and educating customers on proper application.
- Assisted customers by finding needed jewelry items and checking inventory for items at other locations.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
- Reset store displays for special events and seasonal merchandise changes.
Dispatcher, 12/2012 to 06/2014
Riley Projects – City, STATE,
- Maintained current knowledge of all personnel in field and all completed deliveries or delays.
- Answered customer requests with information about product availability, shipping information and status updates.
- Devised and implemented work plans for subordinate employees to check quality and consistency of work against organizational standards.
- Set schedules, implemented new policies and worked with managers to optimize operational procedures and establish clear objectives.
- Tracked all changes in computer system to keep records current and accurate.
- Reported delays, accidents or other traffic and transportation situations.
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Scheduled and dispatched over 10-15 daily roadside assistance calls based on caller locations and available employees.
- Managed daily delivery and work schedules to maximize coverage.
- Kept detailed and updated records of calls in physical and electronic databases.
- Quickly determined locations and needs for high volume of hourly callers to accurately send technicians for assistance.
- Demonstrated leadership by making improvements to work processes and helping to train others.
Office Manager, 06/2004 to 05/2012
Terminix – City, State,
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Increased office organization by developing filing system and customer database protocols.
- Improved operational efficiencies, managing work requests, new orders, pricing and changes while coordinating logistics to verify delivery dates.
- Managed office inventory and placed new supply orders.
- Supported office needs including taking messages, scanning documents and routing business correspondence.
- Wrote professional business correspondence to maintain strong line of communications.
- Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
- Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
- Recruited, trained and developed dynamic administrative team, supporting all corporate growth and productivity objectives.
- Improved productivity initiatives, managing accounts, coordinating itinerary and scheduling client/leadership appointments.
- Collaborated closely with Manager to effectively smooth and improve office operations.
: Customer Service/Microsoft Outlook, Expected in
Coastal Community College - Jacksonville, TX,
GPA:
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