, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
Summary
Results-oriented Scheduler highly effective at managing calendars in demanding, fast-paced environments and versed in resource loading and operations sequencing. Enthusiastic about leveraging over 20 years of experience in new position with room for advancement.
Skills
Customer support
Inbound and outbound calling
Quality assurance
Scheduling
Experience
Relief Assistant Manager, 05/2016 to Current Mhc Equity Lifestyle Properties – La Conner, WA,
Assisted Manager in evaluating employee performance and cultivating improvement initiatives.
Managed personnel scheduling, facilitating adequate coverage to meet demand.
Delegated daily tasks to team members to optimize group productivity.
Organized schedules, workflows and shift coverage to meet expected business demands.
Collaborated with store manager to develop strategies for achieving sales and profit goals.
Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
Asked probing questions to determine service needs and accurately input information into electronic systems.
Fielded customer complaints and queries, fast-tracking them for problem resolution.
Answered 100+ inbound calls per day and directed to designated individuals or departments.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Sales Associate, 09/2015 to 05/2016 Steel Dynamics, Inc. – Greenup, KY,
Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Offered product and service consultations and employed upselling techniques.
Coached team members on security risks and loss prevention to aid in mitigating store theft.
Negotiated and closed deals with minimal oversight.
Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
Sold various products by explaining unique features and educating customers on proper application.
Assisted customers by finding needed jewelry items and checking inventory for items at other locations.
Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
Reset store displays for special events and seasonal merchandise changes.
Dispatcher, 12/2012 to 06/2014 Riley Projects – City, STATE,
Maintained current knowledge of all personnel in field and all completed deliveries or delays.
Answered customer requests with information about product availability, shipping information and status updates.
Devised and implemented work plans for subordinate employees to check quality and consistency of work against organizational standards.
Set schedules, implemented new policies and worked with managers to optimize operational procedures and establish clear objectives.
Tracked all changes in computer system to keep records current and accurate.
Reported delays, accidents or other traffic and transportation situations.
Monitored dispatch board and adjusted call priorities regularly based on caller needs.
Scheduled and dispatched over 10-15 daily roadside assistance calls based on caller locations and available employees.
Managed daily delivery and work schedules to maximize coverage.
Kept detailed and updated records of calls in physical and electronic databases.
Quickly determined locations and needs for high volume of hourly callers to accurately send technicians for assistance.
Demonstrated leadership by making improvements to work processes and helping to train others.
Office Manager, 06/2004 to 05/2012 Terminix – City, State,
Handled scheduling and managed timely and effective allocation of resources and calendars.
Increased office organization by developing filing system and customer database protocols.
Improved operational efficiencies, managing work requests, new orders, pricing and changes while coordinating logistics to verify delivery dates.
Managed office inventory and placed new supply orders.
Supported office needs including taking messages, scanning documents and routing business correspondence.
Wrote professional business correspondence to maintain strong line of communications.
Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
Recruited, trained and developed dynamic administrative team, supporting all corporate growth and productivity objectives.
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