Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Career Overview

Graduated from Radford University in May of 2012. Began work for Configuration Management as a Tactical Coordinator in October of 2012. Transitioned from my tactical role to a full time Release Management position. Gained expertise using HP Service Manager and the Capital One Pulse intranet site.

  • Javascript
  • Wordpress
  • Visual Studio
  • C#
  • SQL
  • Adobe Photoshop
  • Visual Basic
  • Adobe Dreamweaver
  • HTML
  • Microsoft Access
  • Microsoft Excel
  • Microsoft Visio
  • Microsoft Windows XP, Vista, 7
  • HP Service Manager
  • Version One

Eliminated the use of the XPlanner work managing tool by establishing a more efficient way of planning and executing work through the Capital One Pulse intranet.

Developed a process of release metrics reporting in order to give upper management a more detailed look at end of month release statistics.

Worked with US CARD IT Release Management team to establish a professional Pulse site in order to eliminate daily communication emails.

Work Experience
Release Manager, 05/2013 -
General Motors Rochester, NY,
  • Manage pre-production, and production releases for Capstone, ASPEN, Intent Catalog, Marketing One, Acquisitions Modeling Infrastructure, and Target Marketing.
  • System team Release Manager for the Acquisitions Agile Release Train.
  • Complete and verify 2013 end of month release metrics for upper management.
  • Attend Acquisitions IT S2 stand up to get vision on potential release dependencies or collisions which could effect releases in Acquisitions IT.
  • Give application team leads a thorough view of deadlines that need to be met in order to have a successful release.
  • Reach out to the performing teams for release approvals.
  • Dial-in to Capstone production release calls to guide IPS through the implementation plan, in order to ensure a successful release.
Tactical Coordinator, 09/2012 - 04/2013
Configuration Management City, STATE,
  • Registered changes for production releases.
  • Received approval for medium and high risk change orders on the daily CAB report.
  • Developed a customized Pulse page for US CARD IT in order to do away with daily communication emails.
  • Eliminated the use of XPlanner, a work managing tool, and cut costs for CMI.
  • Transitioned each Release Management team from the use of XPlanner to Pulse.
Education and Training
Bachelor of Science: Computer Science, Expected in 2012
Radford University - Radford, VA

Major: Computer Science

Concentration: Information Systems

Minor: Business Administration

GPA 3.317/4.0

Selected Classes

  • Principles of Computer Science 1 and 2
  • Software Engineering 1
  • Introduction to Databases
  • Decision Support Systems
  • Introduction to Web Development
  • Statistical Decision Support
  • Legal Environment of Business
  • Software Testing

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School Attended

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  • Release Manager
  • Tactical Coordinator


  • Bachelor of Science

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