Graduated from Radford University in May of 2012. Began work for Configuration Management as a Tactical Coordinator in October of 2012. Transitioned from my tactical role to a full time Release Management position. Gained expertise using HP Service Manager and the Capital One Pulse intranet site.
Eliminated the use of the XPlanner work managing tool by establishing a more efficient way of planning and executing work through the Capital One Pulse intranet.
Developed a process of release metrics reporting in order to give upper management a more detailed look at end of month release statistics.
Worked with US CARD IT Release Management team to establish a professional Pulse site in order to eliminate daily communication emails.
Major: Computer Science
Concentration: Information Systems
Minor: Business Administration
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