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Relationship Manager Lending Specialist Resume Example

Resume Score: 80%

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RELATIONSHIP MANAGER LENDING SPECIALIST
Professional Summary

Highly detail-oriented and organized mortgage loan processor candidate seeking a position that will provide a fast-paced, challenging environment in which will utilize my skills in financial information management, research, and communication services. I am enthusiastic and eager to contribute to team success through hard work, clear understanding of the mortgage loan process. I am motivated to learn, grow and excel in mortgage loan processing industry.

Areas of Expertise
  • Financial transactions expertise
  • Proficient in 10-key
  • Customer Service
  • Supervision
  • Leadership
  • Team building
  • Good telephone etiquette
  • Microsoft Office
  • Customer service-focused
  • Account coding aptitude
  • Knowledge of VA loan process
  • Equifax Application Engine
  • Critical thinking
  • Project Management
  • Organization and Time management
  • Verbal and written communication
  • Self-motivated professional
  • Cultural awareness
  • Complaint resolution
  • Ability to communicate effectively
Professional History
Relationship Manager Lending Specialist, Company Name, May 2018-CurrentCity, State
  • Managed HELOC application for Clients.
  • Reviewed loan agreements to verify completeness and accuracy according to applicable policies.
  • Complied with regulatory requirements, including Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.
  • Analyzed applicants' financial status, credit and property evaluation to determine feasibility of granting loan.
  • Executed loan origination process, including ordering credit reports, appraisals and preliminary title reports.
  • Performed daily maintenance of loan applicant database.
  • Met with applicants to obtain information for loan applications and answer questions about processes.
  • Educated customers on variety of loan products and available credit options to promote valuable decision-making.
  • Resolved interpersonal conflicts by listening, finding common ground and building relationships.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Contributed to development, planning and completion of project initiatives.
  • Improved profit margins by streamlining operations and workflow.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Maintained energy and enthusiasm in fast-paced environment.
Assistant Branch Manager, Company Name, May 2017-May 2018City, State
  • Trained and mentored highly effective teams to meet corporate service standards.
  • Managed branch size of over $[Amount] in deposits and team of [Number] full and part-time employees.
  • Developed and managed employee schedules, balancing individual requests and requirements with business needs.
  • Assessed budget plans and present costs to forecast trends and recommend changes.
  • Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
  • Implemented process improvements to increase productivity.
  • Supervised team of [Number] branch employees and made recommendations regarding performance evaluations.
  • Evaluated mortgage applications against outline specifications to approve, reject or recommend adjustments files.
  • Maximized efficiency through effective resource allocation and employee management.
  • Wrote and administered employee performance reviews to monitor customer service and personal sales of [Number]-member team.
  • Reviewed credit applications for risk factors and credit worthiness.
  • Analyzed, reduced and controlled expenses by improving resource allocation.
  • Demonstrated knowledge of branch financial products, including loans and lines of credit.
  • Consulted with representatives of regulatory agencies to complete accurate filings and uphold strict compliance.
  • Protected company assets with strategic risk management approaches.
  • Trained and developed new team members in alignment with branch service standards and objectives.
  • Collaborated with tellers, universal bankers and personal bankers to exceed sales goals.
  • Facilitated customer satisfaction by executing personal communication and frequent follow-ups.
  • Built rapport with account holders by reaching out with product recommendations and account updates.
Senior Admission Representative, Company Name, October 2013-May 2017City, State
  • Managed recruiting and screening processes for potential students.
  • Thoroughly reviewed admissions applications and evaluated credentials to approve students for enrollment.
  • Advised students throughout admissions process and assisted with questions or concerns about completing and submitting specific forms and documents.
  • Coffered with other academic staff to explain and formulate admission requirements and course credit policies.
  • Maintained confidentiality when addressing sensitive information with tact and diplomacy.
  • Interacted sensitively, effectively, and professionally with individuals from diverse cultural, socioeconomic and educational, sexual, gender and religious orientations and backgrounds.
  • Participated in faculty and college committee activities.
  • Promoted the university by participating in community, state, and national events or meetings, and by developing partnerships with industry and secondary education institutions.
Academic History
High School DiplomaGateway Senior High School, , CityState2004
Certifications
  • Notary Public Certification - July 2017 - January 2022
  • Certified Nationwide Mortgage Licensing System (NMLS) ID #1639376
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

School Attended

  • Gateway Senior High School

Job Titles Held:

  • Relationship Manager Lending Specialist
  • Assistant Branch Manager
  • Senior Admission Representative

Degrees

  • High School Diploma

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