Relationship Manager Lending Specialist Resume Example Company Name

RELATIONSHIP MANAGER LENDING SPECIALIST

Professional Summary

Highly detail-oriented and organized mortgage loan processor candidate seeking a position that will provide a fast-paced, challenging environment in which will utilize my skills in financial information management, research, and communication services. I am enthusiastic and eager to contribute to team success through hard work, clear understanding of the mortgage loan process. I am motivated to learn, grow and excel in mortgage loan processing industry.

Areas of Expertise

Financial transactions expertise
Proficient in 10-key
Customer Service
Supervision
Leadership
Team building
Good telephone etiquette
Microsoft Office
Customer service-focused
Account coding aptitude

Knowledge of VA loan process
Equifax Application Engine
Critical thinking
Project Management
Organization and Time management
Verbal and written communication
Self-motivated professional
Cultural awareness
Complaint resolution
Ability to communicate effectively

Professional History

Relationship Manager Lending Specialist, Company Name, May 2018-CurrentCity, State

Managed HELOC application for Clients.
Reviewed loan agreements to verify completeness and accuracy according to applicable policies.
Complied with regulatory requirements, including Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.
Analyzed applicants' financial status, credit and property evaluation to determine feasibility of granting loan.
Executed loan origination process, including ordering credit reports, appraisals and preliminary title reports.
Performed daily maintenance of loan applicant database.
Met with applicants to obtain information for loan applications and answer questions about processes.
Educated customers on variety of loan products and available credit options to promote valuable decision-making.
Resolved interpersonal conflicts by listening, finding common ground and building relationships.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Demonstrated leadership by making improvements to work processes and helping to train others.
Exceeded customer satisfaction by finding creative solutions to problems.
Contributed to development, planning and completion of project initiatives.
Improved profit margins by streamlining operations and workflow.
Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Maintained energy and enthusiasm in fast-paced environment.

Assistant Branch Manager, Company Name, May 2017-May 2018City, State

Trained and mentored highly effective teams to meet corporate service standards.
Managed branch size of over $[Amount] in deposits and team of [Number] full and part-time employees.
Developed and managed employee schedules, balancing individual requests and requirements with business needs.
Assessed budget plans and present costs to forecast trends and recommend changes.
Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
Implemented process improvements to increase productivity.
Supervised team of [Number] branch employees and made recommendations regarding performance evaluations.
Evaluated mortgage applications against outline specifications to approve, reject or recommend adjustments files.
Maximized efficiency through effective resource allocation and employee management.
Wrote and administered employee performance reviews to monitor customer service and personal sales of [Number]-member team.
Reviewed credit applications for risk factors and credit worthiness.
Analyzed, reduced and controlled expenses by improving resource allocation.
Demonstrated knowledge of branch financial products, including loans and lines of credit.
Consulted with representatives of regulatory agencies to complete accurate filings and uphold strict compliance.
Protected company assets with strategic risk management approaches.
Trained and developed new team members in alignment with branch service standards and objectives.
Collaborated with tellers, universal bankers and personal bankers to exceed sales goals.
Facilitated customer satisfaction by executing personal communication and frequent follow-ups.
Built rapport with account holders by reaching out with product recommendations and account updates.

Senior Admission Representative, Company Name, October 2013-May 2017City, State

Managed recruiting and screening processes for potential students.
Thoroughly reviewed admissions applications and evaluated credentials to approve students for enrollment.
Advised students throughout admissions process and assisted with questions or concerns about completing and submitting specific forms and documents.
Coffered with other academic staff to explain and formulate admission requirements and course credit policies.
Maintained confidentiality when addressing sensitive information with tact and diplomacy.
Interacted sensitively, effectively, and professionally with individuals from diverse cultural, socioeconomic and educational, sexual, gender and religious orientations and backgrounds.
Participated in faculty and college committee activities.
Promoted the university by participating in community, state, and national events or meetings, and by developing partnerships with industry and secondary education institutions.

Academic History

High School DiplomaGateway Senior High School, , CityState2004

Certifications

Notary Public Certification - July 2017 - January 2022
Certified Nationwide Mortgage Licensing System (NMLS) ID #1639376

Resume Overview

School Attended

Gateway Senior High School

Job Titles Held:

Relationship Manager Lending Specialist
Assistant Branch Manager
Senior Admission Representative

Degrees

High School Diploma

Relationship Manager Lending Specialist Resume Example

Resume Score: 80%

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