relationship manager resume example with 9+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -
Professional Summary

Confident Relationship Manager with hands-on approach to implementing strategies to cultivate positive customer experiences. Bilingual in English and Arabic with background in advising, educating and engaging clients on various tools to improve financial health. Focused on developing strategic business opportunities by delivering exemplary service to each client's individual needs. Respected professional with exceptional risk management knowledge.

  • Customer Service
  • Product Recommendations
  • Excellent Communication
  • Relationship Building
  • Issue Resolution
  • Sales Reporting
  • Time Management
  • Risk Management
  • Regulatory Compliance
  • Operational Records Review
  • Sales Targeting
Expected in 06/2012 to to
Bachelor of Law :
Damascus University - Damascus ,
Work History
Assistant Financial Center Manager Microsoft Corporation , ,
  • Track and manage service and operational performance metrics through monitoring of daily activities and reports.
  • Develop, communicate and execute action plans to close gaps between behaviors, goals and performance results.
  • Create a positive team environment in the banking center by modeling appropriate behaviors.
  • Foster a team environment and instill an effective client centric, sales and risk culture within the center.
  • Execute risk and service delivery strategy, and evaluate key performance indicators to identify opportunities for improvement.

01/2018 to Current
Relationship Manager Boyd Gaming, Inc. Mulvane, KS,

  • Built and maintained relationships with new and existing clients while providing high level of expertise.
  • Educated clients on available technological tools, enabling development and implementation of solutions to achieve personal financial goals.
  • Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
  • Addressed and resolved customer complaints and issues to improve satisfaction.
  • Exceeded monthly and annual revenue goals through improving client relationships and education.
  • Built relationships with customers and community to establish long-term business growth.
  • Worked with Claims Resolution and Recovery department that is responsible for fraud and claim transactions.
  • Selected for bank of America Mastery Program, Developing Leadership Skills for Financial Center.
  • Top performer .
01/2016 to 01/2018
Group Sales Coordinator Always Best Care Bernardsville, NJ,

  • Monitored sales team performance, analyzed sales data and reported information to area managers.
  • Coordinated staff sales meetings to discuss developmental strategy, best practices and process improvements.
  • Created lists of potential customers based on regional markets and assigned sales tasks to team of 12 employees.
  • Built relationships with customers and community to establish long-term business growth.
  • Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
  • Promoted high level of customer satisfaction through strong relationship building skills, consistent follow up and resolved issues efficiently and enhanced customer satisfaction ratings.
01/2015 to 01/2016
Front Desk Receptionist Blain Supply, Inc. Traverse City, MI,

  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Planned coverage needs and organized services to support incoming special events.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Prepared weekly employee work schedules for team members.
01/2013 to 01/2015
Head Cashier Company Name City, State,

  • Oversaw group of 7 cashiers and service staff, supervising performance, correcting problems and boosting efficiency to optimize team operations and dynamics.
  • Set and updated employee schedules based on expected customer needs to meet coverage demands while controlling labor costs.
  • Assisted customers by answering questions and fulfilling requests.
  • Helped management develop employee improvement plans to motivate team members to higher levels of performance, skill and efficiency.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.

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Resume Overview

School Attended

  • Damascus University

Job Titles Held:

  • Assistant Financial Center Manager
  • Relationship Manager
  • Group Sales Coordinator
  • Front Desk Receptionist
  • Head Cashier


  • Bachelor of Law

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