relationship manager resume example with 16+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Agile and adaptable Manager with stellar Retail Management history, seeking Store Manager position. Strong motivational approach and upbeat nature. Skilled in training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing employee engagement and satisfaction. Driven, outgoing and ambitious professional eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Able to lead and handle personnel issues and supervision.

  • 20 years management experience
  • A leader in driving financial results, ensuring profitability, and instilling the highest level of performance
  • Strong knowledge in securing appropriate key performance indicators to accurately predict achievement of expected and actual financial performance
  • Strong leadership skills
  • Excellent communication, organizational and people management skills
  • Customer centric approach
  • Relationship building and management
  • Strong Financial analysis aptitude
  • Business development expertise
  • Strategic Planning
  • Coaching and mentoring
Work History
Relationship Manager , 05/2015 - Current
Capital One Sparta, VA,
  • Focus on growing Commercial portfolio through building new customer relationships, to meet or exceed annual sales, revenue, volume & new customer objectives while maximizing profitability, revenue and retention of new relationships by cross selling full range of products and services offered
  • Analyzes, originates and monitors larger loans while supporting Region with more complex relationships and transactions
  • Develops commercial business generally of moderate size and complexity as defined by organization
  • Steady growth (loans, deposits, fees), both individually and assisting team, through development of new Commercial Customers and cross selling existing Customers as well as development of referral network
  • Consistently generating opportunities through independent sales calls
  • Obtains financial and general business information and explains products and services offered
  • Coordinates financial analyses needed to make credit decisions
  • Communicates credit decisions to prospects and Customers as directed and negotiates specific terms and conditions for loans within parameters defined by credit decisions
  • Contributes and provides input to loan decision process based on evaluation of credit risk and other key factors from Credit Management
  • Established market expertise in assigned territory while maintaining established market presence
  • Actively generates referrals to all business partners in bank to help meet comprehensive financial needs of entrepreneurs or borrowing entity
  • Manage over 118 relationships totaling $24mm in exposure commitments
Store Manager II, 06/2012 - 05/2015
Fedex Everett, WA,
  • Scheduled and led weekly store meetings for all employees to discuss sales promotions while providing platform for all to voice concerns
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs
  • Develop and manage account portfolio including: deposits, loans, fees and expenses
  • Responsible for new business development through extensive customer relationship management
  • Lead, coach, and motivate team to deliver legendary Employee and Customer Experience while achieving shareholder value through sales management
  • Promote brand through active leadership within community
  • Manage HR aspects ensuring performance management is in place to ensure feedback is occurring on ongoing basis and performance problems are addressed in timely and appropriate manner
  • Achieve and exceed Company sales plans and Key Performance Indicators
  • Ensure that programs and operational protocols in place to achieve customer satisfaction and retention
Store Manager, 06/2010 - 06/2012
Anheuser-Busch Inbev New York City, NY,
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands
  • Oversaw receiving and display of incoming products, meeting planned promotions and seasonal rotation for sales events
  • Drive achievement of financial results, ensure profitability, and highest level of performance for store. Staff store with high caliber teams that deliver exceptional customer service, customer retention and store cleanliness; as well as instilling and upholding core values of organization
  • Perform extensive customer relationship management, responding to product inquiries and delivering high-quality service and product delivery
  • Analyze and evaluate operating reports to determine how to maximize profitability. Ensure that store has appropriate key performance indicators in place to accurately predict achievement of expected and actual financial performance
  • Ensure that management team are managing and controlling operational expenses (including petty cash, payroll, and hours scheduled) within planned budget
  • Stimulate productivity and performance through strong leadership and solid management techniques
  • Specifically asked to manage "challenge store" whereby shrink was reported at over 5% in previous store inventory audit. Reduced shrink to .25% in followup inventory audit while increasing employee and customer engagement.
Fleet Operations Supervisor, 06/2003 - 03/2009
City Of Lewisville Lewisville, TX,
  • Created initial training manuals, department procedures, and corrective action templates for Fleet Operations Department
  • Trained and managed over 75 employees, achieved quantifiable improvements productivity - resulting in both improved safety and operating margin
  • Served as escalation point of customer service issues and concerns while remaining focused on ensuring 100% completed customer satisfaction
  • Increased customer satisfaction and repeat business through relentless pursuit of resolutions to customer complaints, protecting company reputation and loyal client base
Bachelor of Science: Management, Expected in 2010
Bridgewater State College - Bridgewater, MA
Status - Member of National Honor Society/Alpha Mu Alpha, GPA: 3.63

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Resume Overview

School Attended

  • Bridgewater State College

Job Titles Held:

  • Relationship Manager
  • Store Manager II
  • Store Manager
  • Fleet Operations Supervisor


  • Bachelor of Science

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