Relationship Manager skilled in exceeding sales goals and company expectations by expanding client base and maintaining high standards of customer service. Focused on customer satisfaction throughout all stages of the sales, customer life cycle. Dedicated in maintaining customer satisfaction and contribute to overall company success.
Effective team player
Dependable and reliable
Excellent communication skills
Strategic account development
Strong interpersonal skills
Created strategies to develop and expand existing and new customer sales, which resulted in a 16% increase in monthly sales.
Managed a successful sales team of 3 members who consistently exceeded sales goals by 100% each month.
Promoted to Center Manager after only 1 year.
Played an instrumental role in increasing customer satisfaction ratings index from 42% to 85% within 1 year as Customer Service Supervisor.
Bank of America Merrill LynchSacramento, CARelationship Manager
Handle premier client portfolios, contributing specialized financial counseling to attain monetary goals.
Develop tactical business models, integrating optimal value propositions to drive balanced revenue growth.
Foster cross-functional partnerships to deliver world-class experience that leads to higher sales interactions.
Acquire and sustain customer relationships using outbound calling and personalized emailing for prospects.
Manage company projects, facilitating cost management through analysis, reports, and presentations.
Educate team about business performance technology trends and updates that provide value to customers.
Respond to clients regarding account inquiries; investigate issues and perform problem resolution.
Design and propose sales and marketing campaigns to publicize company brand to target audience.
Adhere to legal, corporate, and regulatory controls to ensure the security of consumer and company assets.
Geovera HoldingsFairfield, CACustomer Service Supervisor
Direct management and supervision of 13 employees
Increased productivity and time utilization through compliance managing attendance, schedule adherence, off-phone activities and other dimensions of staff performance.
Responsible for development of continuous call quality standards, metrics and individual goals.
Increased Quality assurance through monthly call calibrations, spot coaching, and weekly team meetings
Identified production, processing, work flow, and other issues that affect the customer experience.
Recommended and /or developed recommendations for resolution and/or improvements to internal and external applications and processes.
Life Care SolutionsSacramento, CACustomer Service Supervisor
Management of order tracking, billing, claims processing, delivery of durable medical goods.
Streamlined the intake process of new business by implementing training and creating various step by step guidelines to ensure proper billing and payment.
Provided direction to the operations team in proper route management which lowered vehicle fleet expenses
Lowered operational spending by monitoring and evaluating equipment ordering by needs basis and sourcing equipment not used at other locations before ordering from vendors.
Provided close support to sales teams by educating them at weekly team meetings on the various policies and procedures for contacting plans to access market change and overall sales strategy, all of which resulted in 16% growth month to month in revenue.
Lincare IncSacramento, CASales Representative, Center Manager Sales staff
Establish and maintain new and existing relationships with referral sources in the medical community
Conduct weekly in-services for referral sources educating them on Lincare products and services
Maintain monthly product sales quotas and perform a minimum of sixty sales calls weekly.
Assist billing offices in paperwork for insurance reimbursements Responsible for growth of the patient base through excellence in customer service.
Oversee Lincare safety programs, maintained records in compliance with all federal, state, and local regulations.
Implemented and directed cost controls and was responsible for the profitability of the centers Motivated and mentored.
North Western TechGold River, CATechnical Diploma: Somatic Therapy